Job summary
We require a flexible part-time Clinic Receptionist preferably with experience in the NHS and/or GP practice to join our progressive dynamic technology driven expanding and modern diagnostic centre.
The successful applicant will need to be flexible in their approach to cover team absences where necessary.
Important Advisory for Current and Prospective Employees
At Harrow Health CIC, we strive to maintain a positive and professional working relationship with all employees. Therefore, it is in the best interests of both the employee and our clinical team that, in the event a medical referral is required from your GP during your employment, an alternative healthcare provider, where feasible, should be chosen instead of Harrow Health CIC. This practice helps to avoid any potential conflicts of interest.
For further information or clarification, please contact the HR department.
Main duties of the job
Receive, assist,
and direct patients and health care professionals in a courteous, efficient,
and effective way.
Make adequate
notes to pass on accurate messages.
Confirm the
identity of all patients by asking for name, DOB, full postal address and
confirm telephone number.
Ensure all
visitors sign in via the self-registration portal or in the visitors book. (Health
and safety requirement)
Update EMIS
clinical system if there are any changes identified.
Always remain
professional. No personal mobile phones are to be used or visible.
Prepare a
clinical list for the day and provide a visitors pass for all clinicians.
Ensure all
clinics are prepared for the next day before the end of the shift.
Prepare the days
clinics the evening before
Check the Daily, Weekly
and Monthly Cleaning lists to ensure the cleaning schedules are up to date and
line with CQC requirements.
Direct patients
appropriately to ensure Harrow Health no smoking policy is maintained.
Advise patients
that there is limited patient parking on site on a first come first serve basis
and manage the park up bays.
Ensure all
clinicians are offered tea or coffee and made to feel comfortable with and all
PPE required for their clinics are available and fully stocked in each
consultation room.
About us
Harrow Health CIC is a
community interest company that was established in 2007 by a group of Harrow
GPs, whose sole aim was to ensure patients receive a high-quality clinical care
service within the community.
Over the years, Harrow
Health has expanded. We now provide many clinical services.
Community Services
which is a GP referral-based service to a consultant or specialist doctor in
the community at a reduced waiting time, and our Enhanced Frailty Team, part of
the Whole Systems Integrated Care Service specialised in providing home based
care to our most vulnerable patients in Harrow. We are commissioned as the right to choose provider for Adult ADHD services.
Harrow Health provides
quality patient care. We enhance patient
experience by providing excellent clinical services in a safe environment.
Harrow health works in partnership with a wide range of system partners to help
develop a sustainable future for the local health community.
Job description
Job responsibilities
Receive, assist,
and direct patients and health care professionals in a courteous, efficient,
and effective way.
Make adequate
notes to pass on accurate messages.
Confirm the
identity of all patients by asking for name, DOB, full postal address and
confirm telephone number.
Ensure all
visitors sign in via the self-registration portal or in the visitors book. (Health
and safety requirement)
Update EMIS
clinical system if there are any changes identified.
Always remain
professional. No personal mobile phones are to be used or visible.
Prepare a
clinical list for the day and provide a visitors pass for all clinicians.
Ensure all
clinics are prepared for the next day before the end of the shift.
Prepare the days
clinics the evening before
Check the Daily, Weekly
and Monthly Cleaning lists to ensure the cleaning schedules are up to date and
line with CQC requirements.
Direct patients
appropriately to ensure HH no smoking policy is maintained.
Advise patients
that there is limited patient parking on site on a first come first serve basis
and manage the park up bays.
Ensure all
clinicians are offered tea or coffee and made to feel comfortable with and all
PPE required for their clinics are available and fully stocked in each
consultation room.
Keep the
reception area tidy and always lock the computer screen when leaving your desk,
even for a moment.
Ensure all key
room items are available at the end of the day and complete your handover
sheet.
Ensure they
retrieve and sign in clinicians equipment at the end of their shift. (BP
monitor, thermometer, stethoscope, and other Harrow Health property.)
Wipe down desk
and couches and equipment between clinics and at the end of the day.
Wipe down patient
chairs in the waiting area and rooms periodically throughout the day.
Ensure printers
are stocked with paper.
Keep prescription
pads locked securely.
Ensure no patient
identifiable data is left on printers or rooms. Please use the available
confidential waste bin.
Report any
accidents and incidents in the appropriate book left at Reception.
Notify your line
manager of any accidents or incidents.
Check the
clinical stock levels are sufficient and prepare an order when stocks are close
to running low.
Liaise with the
cleaners to ensure clinical and non-clinical waste is removed according to the
schedule.
Tackle spillages
using the spillage kits.
Be ready to
report to the Head of Corporate and Business Support if the cleaners have not
kept to the require cleaning schedule.
Report any issues
or faults to Head of Corporate and Business Support
Please use the
intercom and video entry prior to letting staff or patients into the main gate.
Attend routine
team updates and briefings as required.
Complete
mandatory training and read all relevant mandatory policies.
Job description
Job responsibilities
Receive, assist,
and direct patients and health care professionals in a courteous, efficient,
and effective way.
Make adequate
notes to pass on accurate messages.
Confirm the
identity of all patients by asking for name, DOB, full postal address and
confirm telephone number.
Ensure all
visitors sign in via the self-registration portal or in the visitors book. (Health
and safety requirement)
Update EMIS
clinical system if there are any changes identified.
Always remain
professional. No personal mobile phones are to be used or visible.
Prepare a
clinical list for the day and provide a visitors pass for all clinicians.
Ensure all
clinics are prepared for the next day before the end of the shift.
Prepare the days
clinics the evening before
Check the Daily, Weekly
and Monthly Cleaning lists to ensure the cleaning schedules are up to date and
line with CQC requirements.
Direct patients
appropriately to ensure HH no smoking policy is maintained.
Advise patients
that there is limited patient parking on site on a first come first serve basis
and manage the park up bays.
Ensure all
clinicians are offered tea or coffee and made to feel comfortable with and all
PPE required for their clinics are available and fully stocked in each
consultation room.
Keep the
reception area tidy and always lock the computer screen when leaving your desk,
even for a moment.
Ensure all key
room items are available at the end of the day and complete your handover
sheet.
Ensure they
retrieve and sign in clinicians equipment at the end of their shift. (BP
monitor, thermometer, stethoscope, and other Harrow Health property.)
Wipe down desk
and couches and equipment between clinics and at the end of the day.
Wipe down patient
chairs in the waiting area and rooms periodically throughout the day.
Ensure printers
are stocked with paper.
Keep prescription
pads locked securely.
Ensure no patient
identifiable data is left on printers or rooms. Please use the available
confidential waste bin.
Report any
accidents and incidents in the appropriate book left at Reception.
Notify your line
manager of any accidents or incidents.
Check the
clinical stock levels are sufficient and prepare an order when stocks are close
to running low.
Liaise with the
cleaners to ensure clinical and non-clinical waste is removed according to the
schedule.
Tackle spillages
using the spillage kits.
Be ready to
report to the Head of Corporate and Business Support if the cleaners have not
kept to the require cleaning schedule.
Report any issues
or faults to Head of Corporate and Business Support
Please use the
intercom and video entry prior to letting staff or patients into the main gate.
Attend routine
team updates and briefings as required.
Complete
mandatory training and read all relevant mandatory policies.
Person Specification
Qualifications
Essential
- GCSE or equivalent Math and English Grade C and above.
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint
- Minimum 1 year Customer Service experience
- Excellent communication, interpersonal and listening skills and a pleasant demeanor
- Conflict Management skills
- Good time management skills for maintaining clinic in pace with daily tasks.
- Positive work ethos
Desirable
- Experience using EMIS or System 1 patient administration system.
- Experience of working as a Clinic or Medical Receptionist
- Ability to multitask
- Experience in scheduling and tracking patient appointments
- Ordering supplies
- Accurate data entry
- Health and Safety Training
- First Aid Training
Person Specification
Qualifications
Essential
- GCSE or equivalent Math and English Grade C and above.
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint
- Minimum 1 year Customer Service experience
- Excellent communication, interpersonal and listening skills and a pleasant demeanor
- Conflict Management skills
- Good time management skills for maintaining clinic in pace with daily tasks.
- Positive work ethos
Desirable
- Experience using EMIS or System 1 patient administration system.
- Experience of working as a Clinic or Medical Receptionist
- Ability to multitask
- Experience in scheduling and tracking patient appointments
- Ordering supplies
- Accurate data entry
- Health and Safety Training
- First Aid Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
