Job summary
Operational Team Lead
Sue Ryder Leckhampton Court Hospice
Church Rd, Leckhampton, Cheltenham GL53 0QJ
37.5 Hours Per Week
£37,336.48 - 40,427.91 per annum (plus competitive benefits)
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one-size-fits-all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
We are there when it matters.
Main duties of the job
About the role
No two days are the same in palliative care operations. Working with our Community (Hospice at Home) service offers a unique opportunity to support a complex and fast-paced service, helping ensure care is well-coordinated and runs smoothly. If you enjoy organising, problem-solving and supporting a team to deliver a high-quality, compassionate service for patients and families, a role with Sue Ryder could be for you.
This is an exciting opportunity for an experienced Operational Lead who wants to work in a supportive environment where care of the patients comes first.
Reporting to the Head of Clinical Services, the Operational Team Lead will manage the day to day running of the service, ensuring staff are appropriately allocated to meet service user needs and fulfil contractual obligations
The postholder will work with partners including the ICB, CHC and local brokerage services to support effective referrals, capacity management and timely delivery of care. The role also ensures services are delivered in line with contractual requirements, agreed activity levels and performance expectations.
About us
Sue Ryder Leckhampton Court Hospice in Cheltenham is Gloucestershires only inpatient unit for specialist palliative care.
We support people aged 18 and over who are living with life-limiting conditions such as cancer, heart failure and lung disease by combining specialist medical care for managing pain and other symptoms with other emotional, practical and spiritual support
Company pension scheme
27 days holiday rising to 33 with length of service plus bank holidays
Enhanced maternity and paternity pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan, to claim back costs of routine healthcare
Death in Service benefit
Staff discount of 10% on new goods online at shop.sueryder.org
Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website:
www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals
As a Disability Confident Committed employer, were proud to support the Offer an Interview scheme.
Job description
Job responsibilities
Some of the duties of this role include but are not limited to:
Ensuring compliance with CQC standards, safeguarding and clinical governance frameworks
To analyse data and present information to a variety of stakeholders.
Monitoring performance and developing strategies relating to contract performance
Overseeing the quality checking of data and information around service performance
Assessing and managing risk and safeguarding concerns
Managing the team, ensuring people related processes are undertaken to support wellbeing and performance
Ensuring appropriate clinical supervision is in place
Job description
Job responsibilities
Some of the duties of this role include but are not limited to:
Ensuring compliance with CQC standards, safeguarding and clinical governance frameworks
To analyse data and present information to a variety of stakeholders.
Monitoring performance and developing strategies relating to contract performance
Overseeing the quality checking of data and information around service performance
Assessing and managing risk and safeguarding concerns
Managing the team, ensuring people related processes are undertaken to support wellbeing and performance
Ensuring appropriate clinical supervision is in place
Person Specification
Qualifications
Essential
- About you
- Our ideal candidate will have experience of working in an operational or service management position within a healthcare, hospice or community care setting. They will have an in depth knowledge of end of life and palliative care services and have the ability to lead change and inspire a team in an emotionally demanding environment.
- Minimum Essential Criteria:
- Management qualification or equivalent experience
- Proven experience in operational or service management within healthcare, hospice or community care settings
- Experience leading teams inclusively
- Ability to manage workflows with adjustments
- Facilitates accessible communication in the team
- Commitment to disability confidence and equitable practice
- Sue Ryder provides a thorough induction with supernumerary time to settle into the role and full training/competency assessment will be provided.
- There is plenty of scope to further develop your own skills in specialist palliative care, and planned career progression through our education programme and development framework is encouraged.
- If you would like to arrange an informal visit to our hospice, please let us know.
Person Specification
Qualifications
Essential
- About you
- Our ideal candidate will have experience of working in an operational or service management position within a healthcare, hospice or community care setting. They will have an in depth knowledge of end of life and palliative care services and have the ability to lead change and inspire a team in an emotionally demanding environment.
- Minimum Essential Criteria:
- Management qualification or equivalent experience
- Proven experience in operational or service management within healthcare, hospice or community care settings
- Experience leading teams inclusively
- Ability to manage workflows with adjustments
- Facilitates accessible communication in the team
- Commitment to disability confidence and equitable practice
- Sue Ryder provides a thorough induction with supernumerary time to settle into the role and full training/competency assessment will be provided.
- There is plenty of scope to further develop your own skills in specialist palliative care, and planned career progression through our education programme and development framework is encouraged.
- If you would like to arrange an informal visit to our hospice, please let us know.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
