Job summary
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. You will be health and safety aware, take ownership of your own work, and be understanding of the childrens needs here at The Childrens Trust. Good organisational skills, flexibility and being friendly and caring in nature are a must for this role. Please note that the role requires a significant degree of manual handling and working with houses services and laundry equipment.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
If you would like to discuss the role, please contact the Recruitment & Compliance Team, on 01737 365 880 or email: recruitment@thechildrenstrust.org.uk
Main duties of the job
- Site wide general housekeeping service ensure that the housekeeping
services is of an acceptable level and is consistent across site.
- Central Laundry Services/Staff Accommodation where resourcing
requirements are required to assist in the provision of these services
- Training & Development in conjunction with
the Housekeeping Lead through training and development and customer
liaison maintain a high standard of cleanliness
About us
About Us
The Childrens Trust is
the UKs leading charity for children with acquired brain injury, providing
expert rehabilitation, education, therapy, and care at our national specialist
centre in Tadworth, and to children and their families across the UK, via our
Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we
are located just outside of London, close to the M25 (accessible via Junction
8, A217 to Tadworth) and easily accessible via National Rail, by way of:
Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is
highly rewarding, and in addition to an attractive salary, we offer a valuable
range of benefits, including, adoption pay, time off for fertility treatment,
enhanced paternity leave, paid carers leave, time out days for those
experiencing menopause symptoms, time off for gender reassignment.
We also offer
additional annual leave days for those with long service, with entitlements
ranging from 35 to 41 days (including bank holidays) depending on your length
of service.
Other benefits include
free on-site parking; a staff shuttle service from Epsom and Sutton train
stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation
(subject to availability), the ability to retain your NHS pension (where
applicable) or the opportunity to join an alternative scheme, and the
opportunity to develop your career in a supportive and collaborative
environment.
Job description
Job responsibilities
Site wide general housekeeping service ensure that the housekeeping
services is of an acceptable level and is consistent across site
To carry out a cleaning service in allocated
buildings/rooms/areas ensuring that daily tasks are completed according to the
standard operating procedures in relation to the cleanliness/hygiene standards.
To follow infection control procedures whenever
carrying out duties and ensure procedures are followed should there be an
infection control outbreak
To liaise with the Senior Housekeeper and House
Staff on a daily basis carrying out special requests in relation to
Housekeeping
To ensure safe storage of cleaning materials and
equipment and sufficient stock is maintained informing the Housekeeping Lead
of stock requiring ordering
To assist in the cleaning of communal areas on a
daily basis and cleaning of carpets, curtains and high dusting on a rotating
schedule.
To ensure that any repairs required to
fixtures and fittings are reported to the designated Facilities Helpdesk as
soon as possible and any issues are reported to the Housekeeping Lead.
To assist in
routine housekeeping audits as outlined in the planned preventative maintenance
(PPM) schedules and ensure any works are to agreed service levels
Prioritise work
to complete assignments in a timely manner
Assist other members of the Site Services and
Facilities teams as required.
Central Laundry Services/Staff Accommodation where resourcing
requirements are required to assist in the provision of these services
Where required work with the Housekeeping
Lead/Laundry Operatives to process the laundry in a timely and efficient manner
according to the standard operating procedures ensuring that cleanliness and
hygiene standards are met and maintained in the central laundry.
Where required any repairs required to fixtures
and fittings are reported to the designated Facilities Helpdesk as soon as
possible.
Where required assist the Housekeeping Lead/Assistants
to ensure that accommodation is prepared to agreed standards for guests/staff
to move in.
Where required carry out the final check of accommodation on a changeover
day to ensure minimum standards have been met and guests are able to move in.
Highlight
any issues regarding tenant occupation to the Senior Housekeeper and in their
absence to the Housekeeping Lead (as appropriate).
Training & Development in conjunction with the Housekeeping Lead through training and development and
customer liaison maintain a high standard of cleanliness
To attend team meetings with housekeeping and
laundry staff
To attend mandatory training sessions and gain
the required certification.
To develop self to improve personal performance
within the department.
Meet regularly for
performance and development review, identifying learning objectives and setting
targets; identifying opportunities for professional development.
To read all policies
and procedures relevant to working practice and to keep up to date with policy
changes as they occur.
Health and Safety - the role requires a significant degree of
manual handling and working with house services/laundry equipment
To be responsible for your own health and
safety.
Co-operate with your manager and colleagues on
health and safety matters.
Maintain knowledge of COSHH requirements
Do not interfere with anything that is provided
to safeguard health and safety.
To comply with the Trusts Health and Safety
Policy and Procedures.
Participate in risk assessments and audits as
required and ensure that all works carried out are in compliance with
assessments.
To ensure manual handling procedures are adhered
to and regularly reviewed.
To attend all mandatory training sessions
relevant to the role
Provide evidence of a
valid NHS Covid Pass or acceptable proof of Covid vaccination or medical
exemption and all vaccinations (or medical exemption) required for the post.
Job description
Job responsibilities
Site wide general housekeeping service ensure that the housekeeping
services is of an acceptable level and is consistent across site
To carry out a cleaning service in allocated
buildings/rooms/areas ensuring that daily tasks are completed according to the
standard operating procedures in relation to the cleanliness/hygiene standards.
To follow infection control procedures whenever
carrying out duties and ensure procedures are followed should there be an
infection control outbreak
To liaise with the Senior Housekeeper and House
Staff on a daily basis carrying out special requests in relation to
Housekeeping
To ensure safe storage of cleaning materials and
equipment and sufficient stock is maintained informing the Housekeeping Lead
of stock requiring ordering
To assist in the cleaning of communal areas on a
daily basis and cleaning of carpets, curtains and high dusting on a rotating
schedule.
To ensure that any repairs required to
fixtures and fittings are reported to the designated Facilities Helpdesk as
soon as possible and any issues are reported to the Housekeeping Lead.
To assist in
routine housekeeping audits as outlined in the planned preventative maintenance
(PPM) schedules and ensure any works are to agreed service levels
Prioritise work
to complete assignments in a timely manner
Assist other members of the Site Services and
Facilities teams as required.
Central Laundry Services/Staff Accommodation where resourcing
requirements are required to assist in the provision of these services
Where required work with the Housekeeping
Lead/Laundry Operatives to process the laundry in a timely and efficient manner
according to the standard operating procedures ensuring that cleanliness and
hygiene standards are met and maintained in the central laundry.
Where required any repairs required to fixtures
and fittings are reported to the designated Facilities Helpdesk as soon as
possible.
Where required assist the Housekeeping Lead/Assistants
to ensure that accommodation is prepared to agreed standards for guests/staff
to move in.
Where required carry out the final check of accommodation on a changeover
day to ensure minimum standards have been met and guests are able to move in.
Highlight
any issues regarding tenant occupation to the Senior Housekeeper and in their
absence to the Housekeeping Lead (as appropriate).
Training & Development in conjunction with the Housekeeping Lead through training and development and
customer liaison maintain a high standard of cleanliness
To attend team meetings with housekeeping and
laundry staff
To attend mandatory training sessions and gain
the required certification.
To develop self to improve personal performance
within the department.
Meet regularly for
performance and development review, identifying learning objectives and setting
targets; identifying opportunities for professional development.
To read all policies
and procedures relevant to working practice and to keep up to date with policy
changes as they occur.
Health and Safety - the role requires a significant degree of
manual handling and working with house services/laundry equipment
To be responsible for your own health and
safety.
Co-operate with your manager and colleagues on
health and safety matters.
Maintain knowledge of COSHH requirements
Do not interfere with anything that is provided
to safeguard health and safety.
To comply with the Trusts Health and Safety
Policy and Procedures.
Participate in risk assessments and audits as
required and ensure that all works carried out are in compliance with
assessments.
To ensure manual handling procedures are adhered
to and regularly reviewed.
To attend all mandatory training sessions
relevant to the role
Provide evidence of a
valid NHS Covid Pass or acceptable proof of Covid vaccination or medical
exemption and all vaccinations (or medical exemption) required for the post.
Person Specification
Experience
Essential
- Able to work as part of a team
- Health and safety aware
Desirable
- Understanding of working within a caring environment
- Previous experience in a housekeeping/cleaning role (ideally from a NHS/Schools or equivalent background)
Knowledge
Essential
- Knowledge of Health & Safety.
Desirable
- Knowledge of Infection Control within a house services environment.
- Knowledge of Health and Safety requirements when handling and storing cleaning materials.
Personal Qualities
Essential
- Commitment to the vision and values of The Childrens Trust.
- Flexible and can do attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
Qualifications
Desirable
- GCSE English (grade C or above) or equivalent.
- NVQ Level 2 in Housekeeping Services (or willingness to work towards).
Skills & Abilities
Essential
- Physically fit for moving, lifting, and cleaning.
- Friendly and caring.
- Understanding of childrens needs.
- Able to take responsibility for their own work.
- Flexible and adaptable.
- Able to follow instructions and procedures.
- To be able to communicate effectively with line manager and all staff.
- Strong organisational skills.
Personal Qualities
Essential
- Commitment to the vision and values of The Childrens Trust.
- Flexible and can do attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
Person Specification
Experience
Essential
- Able to work as part of a team
- Health and safety aware
Desirable
- Understanding of working within a caring environment
- Previous experience in a housekeeping/cleaning role (ideally from a NHS/Schools or equivalent background)
Knowledge
Essential
- Knowledge of Health & Safety.
Desirable
- Knowledge of Infection Control within a house services environment.
- Knowledge of Health and Safety requirements when handling and storing cleaning materials.
Personal Qualities
Essential
- Commitment to the vision and values of The Childrens Trust.
- Flexible and can do attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
Qualifications
Desirable
- GCSE English (grade C or above) or equivalent.
- NVQ Level 2 in Housekeeping Services (or willingness to work towards).
Skills & Abilities
Essential
- Physically fit for moving, lifting, and cleaning.
- Friendly and caring.
- Understanding of childrens needs.
- Able to take responsibility for their own work.
- Flexible and adaptable.
- Able to follow instructions and procedures.
- To be able to communicate effectively with line manager and all staff.
- Strong organisational skills.
Personal Qualities
Essential
- Commitment to the vision and values of The Childrens Trust.
- Flexible and can do attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
