Job summary
An exciting opportunity has arisen for an Assistive Technology Technician to join our Assistive Technology Team. This role will require the successful candidate to provide high quality, evidence-based and safe intervention with technical support to promote participation and functional activity of children and young people through assistive technology within education, therapy, and care services.
Staff benefits include London weighting, shuttle bus, and more Read more below.
Interview Date: Wednesday 17thJanuary 2024
Main duties of the job
Role Requirements
The post holder will have the skills to provide support to clinical staff in the Assistive Technology Team in equipment purchasing, commissioning, preparation, and installation ensuring that equipment is deployed safely, recovered and when needed decommissioned following the appropriate technical and administrative procedures.
You will also support the clinical staff to provide training and support for the children, young people, families, and staff to use the equipment safely and effectively. This includes responding to queries from the wider team requesting technical assistance in a timely way across the working week.
Role of the Assistive Technology Team
- Assistive Technology helps disabled people participate in things that
they need to do, want to do, or are expected to do. The Assistive Technology
Team at The Childrens Trust enables children and young people to:
- Play age-appropriate video games
- Communicate through Augmentative & Alternative Communication
- Control their environmental through dedicated EC devices and smart home
technology
- Access computers, smartphones, and tablets
- Independently mobilise through adapted powered mobility systems
- Access the curriculum and recording in education
- Engage in music, art and play activities and therapy
- Safely access all the above through mounting systems
- Protect the CYP from harm online when using Assistive Technology devices
or TCT networks
About us
About Us
The Childrens Trust is
the UKs leading charity for children with acquired brain injury, providing
expert rehabilitation, education, therapy, and care at our national specialist
centre in Tadworth, and to children and their families across the UK, via our
Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we
are located just outside of London, close to the M25 (accessible via Junction
8, A217 to Tadworth) and easily accessible via National Rail, by way of:
Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is
highly rewarding, and in addition to an attractive salary, we offer a valuable
range of benefits, including, adoption pay, time off for fertility treatment,
enhanced paternity leave, paid carers leave, time out days for those
experiencing menopause symptoms, time off for gender reassignment.
We also offer
additional annual leave days for those with long service, with entitlements
ranging from 35 to 41 days (including bank holidays) depending on your length
of service.
Other benefits include
free on-site parking; a staff shuttle service from Epsom and Sutton train
stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation
(subject to availability), the ability to retain your NHS pension (where
applicable) or the opportunity to join an alternative scheme, and the
opportunity to develop your career in a supportive and collaborative
environment.
Job description
Job responsibilities
Skills
and Responsibilities
- Help to create and maintain an assistive
technology asset register
- Monitor assistive technology equipment (hardware
and software) stock. Identify resources for order and those that require
decommissioning
- Manage and update licences for an
extensive catalogue of software
- Manage relevant networks such as the
Lifelites Network
- Complete equipment orders and help with
budget planning.
- Support with the technical procedures
required to bring devices safely into the hands of the children who need it.
This includes cyber security, repairs, manual patching, and updates of
software/hardware, preparing and recovering devices and logging these actions
on a digital record
- Work with the assistive technology team
on our planned preventative maintenance schedule to ensure equipment is working
and safe to use. This includes gaming PCs and mounting systems
- Prioritise technology queries and
troubleshooting during the working day, support queries from staff as they come
into the assistive technology team via our Teams channel and other means.
- Provide high quality, evidence-based
interventions for children and young people attending The Childrens Trust
School and Rehabilitation services, in partnership with other members of the
multidisciplinary team and education services, under the guidance of qualified
therapists.
- Collaborate with therapists in the
feature matching process that forms the basis of an assistive technology
assessment (i.e., determining what technology would assist that person).
- Support child-facing staff in the
implementation of assistive technology into existing routines to improve
participation. This could include helping to facilitate group / individual face
to face sessions.
- Work with child-facing staff to
configure apps / laptops / desktops / tablets. To make and amend vocabularies /
activities, to innovate in the assistive technology space to ensure all
children have opportunities to participate fully through the latest technology.
- Provide training to the child-facing
staff on fundamental assistive technology skills and
- knowledge, while advancing your own
skills.
- Provide equipment demonstrations to
promote assistive technology and the work carried out on behalf of the
organisation.
- Keep appropriate and accurate documentation,
fulfilling legal, professional and all other requirements of The Childrens
Trust.
- Support with information collection for
the Risk and Audit Committee
- Demonstrate working knowledge of
regulatory compliance e.g., CQC, Ofsted Care and Ofsted
- Education frameworks, childrens home
regulations and Keeping Children Safe in Education (KCSIE).
Management of self and others
- Ensure health and safety regulations, safe use of
equipment and storage of materials is maintained.
- Adhere to confidentiality and information
governance; ensuring children and young peoples dignity, privacy and respect
is upheld.
- Participate in the annual Performance Development
Review and monthly supervision sessions, as required by The Childrens Trust.
- Manage time effectively, ensuring prioritisation of
workload appropriately and delegate work, as required.
- Adequately prepare for Performance Development
Reviews, identifying learning objectives and setting targets; identify
opportunities for development, in order to meet Continuing Professional
Development requirements.
- Seek personal educational developmental
opportunities, through attending off-site courses/ events, in-house training
sessions and updating knowledge through Literature Reviews.
- Participate in in-service competency training
programmes and teaching sessions, as
appropriate.
- Assist in the Induction of new staff, students, and
other members of the multidisciplinary team.
- Attend and proactively participate in monthly
formal supervision.
- Undertake all mandatory training, in-line with The
Childrens Trust Policy.
Communication
- Communicates effectively with children/young people
(applying the principles of consistent
communication).
- Facilitate effective communication with families
and other professionals such as those in the School, IT, Therapy, Nursing and
Care Services
- Maintain clear and concise documents and records,
in accordance with The Childrens Trust Policies.
- Ensure documents are managed confidentially at all
times.
Governance
- Read and implement all
policies, procedures, and risk assessments, pertinent to working practice and
keep up to date with policy changes as they occur.
- Critically reflect on
own performance and that of other staff, and use this evaluation to enhance the
effectiveness, efficiency, and quality of future practice.
- Actively support
therapists with local clinical governance activities.
- Adhere to the policies
and procedures of The Childrens Trust.
- Maintain professional
boundaries and professionalism at all times.
Professionalism
- Takes action and raises concerns.
- Adhere to the policies
and procedures of The Childrens Trust.
- Maintain professional boundaries and professionalism at all times.
- Committed to demonstrating the organisations values and behaviours at all
times.
Health and Safety
- Adheres to all Health and Safety guidelines, principles, and regulations
to perform your role and comply with The Childrens Trust policies and
procedures.
- Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid
vaccination or medical exemption and all vaccinations (or medical exemption)
required for the post.
- Adhere
to manual handling procedures and complete mandatory manual handling training.
- Promotes
the health and safety of others.
- Uses the incident reporting and risk
assessment system (IRAR), to identify and report risks and incidents/actions if
directed.
- Responsible for identifying and mitigating
risk within the work environment.
Wellbeing and Emotional Resilience
- Maintains a positive approach and outlook when
dealing with change and overcoming challenges and problems.
- Recognises own limitations, develops realistic
goals, and uses support network resource when or if necessary.
- Treats challenges and problems as a learning
experience.
- Remains organised and focused when under
pressure.
- Responds appropriately and effectively to all
constructive feedback.
- Motivates self and others.
Job description
Job responsibilities
Skills
and Responsibilities
- Help to create and maintain an assistive
technology asset register
- Monitor assistive technology equipment (hardware
and software) stock. Identify resources for order and those that require
decommissioning
- Manage and update licences for an
extensive catalogue of software
- Manage relevant networks such as the
Lifelites Network
- Complete equipment orders and help with
budget planning.
- Support with the technical procedures
required to bring devices safely into the hands of the children who need it.
This includes cyber security, repairs, manual patching, and updates of
software/hardware, preparing and recovering devices and logging these actions
on a digital record
- Work with the assistive technology team
on our planned preventative maintenance schedule to ensure equipment is working
and safe to use. This includes gaming PCs and mounting systems
- Prioritise technology queries and
troubleshooting during the working day, support queries from staff as they come
into the assistive technology team via our Teams channel and other means.
- Provide high quality, evidence-based
interventions for children and young people attending The Childrens Trust
School and Rehabilitation services, in partnership with other members of the
multidisciplinary team and education services, under the guidance of qualified
therapists.
- Collaborate with therapists in the
feature matching process that forms the basis of an assistive technology
assessment (i.e., determining what technology would assist that person).
- Support child-facing staff in the
implementation of assistive technology into existing routines to improve
participation. This could include helping to facilitate group / individual face
to face sessions.
- Work with child-facing staff to
configure apps / laptops / desktops / tablets. To make and amend vocabularies /
activities, to innovate in the assistive technology space to ensure all
children have opportunities to participate fully through the latest technology.
- Provide training to the child-facing
staff on fundamental assistive technology skills and
- knowledge, while advancing your own
skills.
- Provide equipment demonstrations to
promote assistive technology and the work carried out on behalf of the
organisation.
- Keep appropriate and accurate documentation,
fulfilling legal, professional and all other requirements of The Childrens
Trust.
- Support with information collection for
the Risk and Audit Committee
- Demonstrate working knowledge of
regulatory compliance e.g., CQC, Ofsted Care and Ofsted
- Education frameworks, childrens home
regulations and Keeping Children Safe in Education (KCSIE).
Management of self and others
- Ensure health and safety regulations, safe use of
equipment and storage of materials is maintained.
- Adhere to confidentiality and information
governance; ensuring children and young peoples dignity, privacy and respect
is upheld.
- Participate in the annual Performance Development
Review and monthly supervision sessions, as required by The Childrens Trust.
- Manage time effectively, ensuring prioritisation of
workload appropriately and delegate work, as required.
- Adequately prepare for Performance Development
Reviews, identifying learning objectives and setting targets; identify
opportunities for development, in order to meet Continuing Professional
Development requirements.
- Seek personal educational developmental
opportunities, through attending off-site courses/ events, in-house training
sessions and updating knowledge through Literature Reviews.
- Participate in in-service competency training
programmes and teaching sessions, as
appropriate.
- Assist in the Induction of new staff, students, and
other members of the multidisciplinary team.
- Attend and proactively participate in monthly
formal supervision.
- Undertake all mandatory training, in-line with The
Childrens Trust Policy.
Communication
- Communicates effectively with children/young people
(applying the principles of consistent
communication).
- Facilitate effective communication with families
and other professionals such as those in the School, IT, Therapy, Nursing and
Care Services
- Maintain clear and concise documents and records,
in accordance with The Childrens Trust Policies.
- Ensure documents are managed confidentially at all
times.
Governance
- Read and implement all
policies, procedures, and risk assessments, pertinent to working practice and
keep up to date with policy changes as they occur.
- Critically reflect on
own performance and that of other staff, and use this evaluation to enhance the
effectiveness, efficiency, and quality of future practice.
- Actively support
therapists with local clinical governance activities.
- Adhere to the policies
and procedures of The Childrens Trust.
- Maintain professional
boundaries and professionalism at all times.
Professionalism
- Takes action and raises concerns.
- Adhere to the policies
and procedures of The Childrens Trust.
- Maintain professional boundaries and professionalism at all times.
- Committed to demonstrating the organisations values and behaviours at all
times.
Health and Safety
- Adheres to all Health and Safety guidelines, principles, and regulations
to perform your role and comply with The Childrens Trust policies and
procedures.
- Provide evidence of a valid NHS Covid Pass or acceptable proof of Covid
vaccination or medical exemption and all vaccinations (or medical exemption)
required for the post.
- Adhere
to manual handling procedures and complete mandatory manual handling training.
- Promotes
the health and safety of others.
- Uses the incident reporting and risk
assessment system (IRAR), to identify and report risks and incidents/actions if
directed.
- Responsible for identifying and mitigating
risk within the work environment.
Wellbeing and Emotional Resilience
- Maintains a positive approach and outlook when
dealing with change and overcoming challenges and problems.
- Recognises own limitations, develops realistic
goals, and uses support network resource when or if necessary.
- Treats challenges and problems as a learning
experience.
- Remains organised and focused when under
pressure.
- Responds appropriately and effectively to all
constructive feedback.
- Motivates self and others.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Numeracy and Literacy.
Desirable
- Post graduate course e.g., PMLD, Makaton, intensive interaction.
- NVQ Level 3.
- IT Qualification
Knowledge
Essential
- Competent skills in Microsoft Word, PowerPoint, Excel.
- Knowledge and understanding of safeguarding children and young people with complex disabilities including online safety / cyber security.
Desirable
- Knowledge of creating and using a range of paper based and powered AAC systems e.g., symbols, PODD books, e-tran frame.
- Working knowledge of childhood disability.
Personal Qualities
Essential
- Commitment to the vision and values of The Childrens Trust.
- Flexible and can do attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
- Physically fit and able to comply with The Charitys manual handling guidelines; able to carry out moderate - intense physical effort, throughout the working day and carry out concurrent activities.
Experience
Essential
- Experience with a range of operating environments (Windows MAC OS) and mobile devices (IOS Android).
- Previous experience of working within the health and / or education sector.
Desirable
- Experience in using assistive technology to support a person with a long-term health condition.
- Experience of working with children, young people, and their families.
- Experience of working as part of a multidisciplinary team.
- Experience of delivering training to others.
- Experience in IT / AT helpdesk role, responding to technical queries.
Skills & Abilities
Essential
- Competent verbal, non-verbal and written communication skills.
- Ability to work independently and as part of a team.
- Good time management.
- Ability to prioritise and plan work/ manage a small case load.
- Ability to motivate self and others.
- Ability to meet the physical demands of an assistive technology role.
- Ability to work flexibly to meet the needs of the service and the children. This may include one weekend day a month and early evening working (no On Call requirement).
- Ability to liaise with external companies to organise equipment servicing and repairs.
- Ability to liaise with external professionals to organise and
- timetable specialist clinics e.g., AAC Clinic / Powered Mobility.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Numeracy and Literacy.
Desirable
- Post graduate course e.g., PMLD, Makaton, intensive interaction.
- NVQ Level 3.
- IT Qualification
Knowledge
Essential
- Competent skills in Microsoft Word, PowerPoint, Excel.
- Knowledge and understanding of safeguarding children and young people with complex disabilities including online safety / cyber security.
Desirable
- Knowledge of creating and using a range of paper based and powered AAC systems e.g., symbols, PODD books, e-tran frame.
- Working knowledge of childhood disability.
Personal Qualities
Essential
- Commitment to the vision and values of The Childrens Trust.
- Flexible and can do attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
- Physically fit and able to comply with The Charitys manual handling guidelines; able to carry out moderate - intense physical effort, throughout the working day and carry out concurrent activities.
Experience
Essential
- Experience with a range of operating environments (Windows MAC OS) and mobile devices (IOS Android).
- Previous experience of working within the health and / or education sector.
Desirable
- Experience in using assistive technology to support a person with a long-term health condition.
- Experience of working with children, young people, and their families.
- Experience of working as part of a multidisciplinary team.
- Experience of delivering training to others.
- Experience in IT / AT helpdesk role, responding to technical queries.
Skills & Abilities
Essential
- Competent verbal, non-verbal and written communication skills.
- Ability to work independently and as part of a team.
- Good time management.
- Ability to prioritise and plan work/ manage a small case load.
- Ability to motivate self and others.
- Ability to meet the physical demands of an assistive technology role.
- Ability to work flexibly to meet the needs of the service and the children. This may include one weekend day a month and early evening working (no On Call requirement).
- Ability to liaise with external companies to organise equipment servicing and repairs.
- Ability to liaise with external professionals to organise and
- timetable specialist clinics e.g., AAC Clinic / Powered Mobility.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
