Job summary
At Turning Point, we support people across the UK to overcome substance use issues. An exciting opportunity has arisen for an experienced confident Administrator at our service in Slough.
As an Administrator we offer a starting salary of £21,313 + £726 OFW rising each year in line with our pay progression salary bands, rising to £23,338 + £726 OFW per year. (Dependent on experience you may be offered a starting salary above the initial starting salary).
You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.
Whether you are looking to progress into a management and leadership role or to be a specialist in your field,at Turning point we will support and encourage you on your career journey.
Main duties of the job
Slough Treatment, Advice and Recovery Team (START) is an exciting, dynamic service. You will be the face of START, meeting and greeting service users every day and ensuring all telephone calls are dealt with efficiently and professionally. Good IT skills are essential and experience of minute taking preferred. Youll need to be a confident, calm and effective communicator, able to respond appropriately to service users presenting in crisis.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job we offer you a career.
We reserve the right to close this advert early if we are
able to appoint to the vacancy before the advertised closed date.
Job description
Job responsibilities
(Please see attached Role Profile)
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package that includes:
- Comprehensive learning and development opportunities so we can invest in your future were proud to have a silver accreditation from Investors in People.Choose from our range of courses to gain recognised qualifications
- 28 days paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
- An exclusive discounts hub for TP colleagues, to help make your money go further including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. Youll also have access to the Blue Light Card, for even more discounts and savings!
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more all free to you and your immediate family
- Recognition awards to recognise colleagues inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
- A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!
Job description
Job responsibilities
(Please see attached Role Profile)
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package that includes:
- Comprehensive learning and development opportunities so we can invest in your future were proud to have a silver accreditation from Investors in People.Choose from our range of courses to gain recognised qualifications
- 28 days paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
- An exclusive discounts hub for TP colleagues, to help make your money go further including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. Youll also have access to the Blue Light Card, for even more discounts and savings!
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more all free to you and your immediate family
- Recognition awards to recognise colleagues inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
- A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!
Person Specification
Experience
Essential
- We're looking for a confident communicator who can prioritise a changing workload, welcome service users and provide high quality administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets.
- We require reception cover full time Monday-Friday 9am 5pm; however some flexible working may be arranged for the right candidate.
Person Specification
Experience
Essential
- We're looking for a confident communicator who can prioritise a changing workload, welcome service users and provide high quality administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets.
- We require reception cover full time Monday-Friday 9am 5pm; however some flexible working may be arranged for the right candidate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
