Job summary
Do you want to help improve and
deliver excellent health care?
At the heart of our growth and
success is a highly skilled and dedicated Programmes Facilitator.
Pennine GP Alliance delivers a
wide range of programmes, including services, projects, and digital
transformation initiatives. The Programmes Facilitator plays a vital role in
ensuring the smooth daytoday running of these areas. Their work spans
service and project administration, customer service, compliance, incident and
risk management, and minute taking.
We are seeking a passionate individual with
experience in enabling effectiveness across programmes and supporting highquality delivery.
At Pennine GP Alliance (PGA), we are committed to fair, transparent, and
person-led recruitment. While we use digital tools to support our recruitment
processes, we want to be clear that no shortlisting or hiring decisions are
made solely by artificial intelligence (AI).
We understand that AI can be a useful tool for applicants when preparing
applications; however, your submission must represent your own experience,
achievements, and professional perspective. Applications that appear to be
entirely written by AI may not be considered. We encourage candidates to use AI
responsibly - as a support tool, not a replacement for your own insight and
input.
Main duties of the job
Undertake a range of
business tasks and manage action plans to support effective programme
delivery.
Monitor service status and
identify where changes to schedules, scope, or budgets may be required.
Build and maintain strong
relationships with client stakeholders, acting as a daytoday point of
contact for project updates and changes.
Complete service audits
and produce accurate, timely reports.
Organise meeting
invitations and agendas, and record clear and accurate meeting notes.
Oversight of contractual
reporting requirements and ensure full compliance.
Communicate effectively
with patients/customers and service staff, demonstrating professionalism and
empathy.
Support the investigation
of incidents and complaints.
Contribute to PGPAs
adherence to statutory regulations.
Interpret and, where
necessary, adapt policies and procedures to ensure sound business practices.
Identify risks and support
the development of appropriate mitigation actions.
Work collaboratively as
part of a team, while also operating independently and using your own
initiative when required.
Assess and help resolve
issues that require research and review of existing policies and procedures,
including compliance-related matters.
Support the organisation
with the management of thirdparty contracts.
About us
Pennine
GP Alliance is a member-led organisationrepresenting 19 GP practices
across Calderdale, organised into five Primary Care Networks (PCNs). Together,
our member practices care for a combined population of over 223,000 registered
patients.
We work extremely closely with general practice but also in
partnership with other local healthcare providers with a purpose to ensure
viable GP services remain at the heart of local communities, providing
sustainable and high-quality patient-focused healthcare.
Join our team and experience a workplace that truly values growth,
collaboration, and impact. We take pride in fostering a supportive and
inclusive environment where every team member is encouraged to listen, learn,
and lead. Together were dedicated to delivering better outcomes for GP
practices, and ultimately for the people of Calderdale.
At our organisation, your professional growth matters we are
committed to providing the resources and opportunities you need for continuous
development, ensuring you thrive both in your role and your career.
We look forward to receiving your application to join our team of
over 100 employees.
Job description
Job responsibilities
To maintain up to date
knowledge of legislation, national and local policies, and issues in relation
to the specific client group, mental health, and community care delivery.
To comply with the
Professional Codes of Conduct and to be aware of changes in these. To maintain
up to date knowledge of all relevant legislation and local policies and
procedures implementing this.
To ensure that all
duties are carried out to the highest standard and in accordance with currently
quality initiatives within the work area.
To comply with all
relevant policies, procedures, and guidelines, including those relating to
Equal Opportunities, Health and Safety and Confidentiality of Information and
to be aware of any changes in these.
To comply at all times with the PGPAs Information
Governance related policies. Staff are required to respect the confidentiality
of information about staff, patients and PGPA business and in particular the
confidentiality and security of personal identifiable information in line with
the Data Protection Act. All staff is responsible for ensuring that any data
created by them is timely, comprehensive, accurate, and fit for the purposes
for which it is intended.
Job description
Job responsibilities
To maintain up to date
knowledge of legislation, national and local policies, and issues in relation
to the specific client group, mental health, and community care delivery.
To comply with the
Professional Codes of Conduct and to be aware of changes in these. To maintain
up to date knowledge of all relevant legislation and local policies and
procedures implementing this.
To ensure that all
duties are carried out to the highest standard and in accordance with currently
quality initiatives within the work area.
To comply with all
relevant policies, procedures, and guidelines, including those relating to
Equal Opportunities, Health and Safety and Confidentiality of Information and
to be aware of any changes in these.
To comply at all times with the PGPAs Information
Governance related policies. Staff are required to respect the confidentiality
of information about staff, patients and PGPA business and in particular the
confidentiality and security of personal identifiable information in line with
the Data Protection Act. All staff is responsible for ensuring that any data
created by them is timely, comprehensive, accurate, and fit for the purposes
for which it is intended.
Person Specification
Experience
Essential
- Proven work record of consistently achieving high standards and delivering objectives and priorities.
- Experience of managing actions plans and successful completion of actions.
- Experience of working with stakeholders and building successful relationships.
- Experience of patient/customer service
- Experience of effective risk management.
Desirable
- Experience of working in primary care.
- Experience of budget management.
- Experience in KPI monitoring and reporting.
- Experience of co-ordinating and supporting to deliver focus groups.
- Experience of policy writing and modification.
- Experience of contract management.
Skills
Essential
- Strong IT skills, including Microsoft Office.
- Evidence of compiling and producing high quality professional written reports.
- Ability to work with partners and motivate stakeholders to deliver service improvement.
- Able to plan effectively against deadlines to produce timely outputs and deliverables.
- Attention to detail and accuracy in all work.
- Ability to plan multiple concurrent activities.
- Able to establish relationships with staff at all levels and to work with external stakeholders.
- Confident communicator, with strong administrative skills.
- Ability to deal with confidential issues in a professional and sensitive manner.
Desirable
- Able to use clinical record systems such as SystmOne and EMIS.
Other requirements
Essential
- Flexibility to work outside core office hours.
- Disclosure Barring Service (DBS) check.
- Maintain confidentiality at all times.
- Ability to travel, must be able to visit locations across the organisation.
Qualifications
Essential
- Educated to Bachelors degree level or demonstrable equivalent experience.
Desirable
- Relevant post graduate qualification or demonstrable equivalent experience.
Personal qualities
Essential
- Ability to perform and deliver under pressure.
- Ability to work independently and think for themselves.
- Ability to work well with colleagues and be supportive team member.
- Demonstrates a positive attitude and integrity.
- Accountable with the ability to learn.
Person Specification
Experience
Essential
- Proven work record of consistently achieving high standards and delivering objectives and priorities.
- Experience of managing actions plans and successful completion of actions.
- Experience of working with stakeholders and building successful relationships.
- Experience of patient/customer service
- Experience of effective risk management.
Desirable
- Experience of working in primary care.
- Experience of budget management.
- Experience in KPI monitoring and reporting.
- Experience of co-ordinating and supporting to deliver focus groups.
- Experience of policy writing and modification.
- Experience of contract management.
Skills
Essential
- Strong IT skills, including Microsoft Office.
- Evidence of compiling and producing high quality professional written reports.
- Ability to work with partners and motivate stakeholders to deliver service improvement.
- Able to plan effectively against deadlines to produce timely outputs and deliverables.
- Attention to detail and accuracy in all work.
- Ability to plan multiple concurrent activities.
- Able to establish relationships with staff at all levels and to work with external stakeholders.
- Confident communicator, with strong administrative skills.
- Ability to deal with confidential issues in a professional and sensitive manner.
Desirable
- Able to use clinical record systems such as SystmOne and EMIS.
Other requirements
Essential
- Flexibility to work outside core office hours.
- Disclosure Barring Service (DBS) check.
- Maintain confidentiality at all times.
- Ability to travel, must be able to visit locations across the organisation.
Qualifications
Essential
- Educated to Bachelors degree level or demonstrable equivalent experience.
Desirable
- Relevant post graduate qualification or demonstrable equivalent experience.
Personal qualities
Essential
- Ability to perform and deliver under pressure.
- Ability to work independently and think for themselves.
- Ability to work well with colleagues and be supportive team member.
- Demonstrates a positive attitude and integrity.
- Accountable with the ability to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
