Job summary
Central Halifax PCN has its daily fresh challenges but also exciting opportunities. Service users have plenty of ups, downs and curve balls and we are looking for someone to help them on this journey. An opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. If you have excellent communication skills, with the ability to communicate in writing and verbally to a wide range of providers and users of the services, including patients; carers; voluntary; social; primary and secondary care providers please go ahead and apply!
At Pennine GP Alliance (PGA), we are committed to fair, transparent, and person-led recruitment. While we use digital tools to support our recruitment processes, we want to be clear that no shortlisting or hiring decisions are made solely by artificial intelligence (AI).
We understand that AI can be a useful tool for applicants when preparing applications; however, your submission must represent your own experience, achievements, and professional perspective. Applications that appear to be entirely written by AI may not be considered. We encourage candidates to use AI responsibly - as a support tool, not a replacement for your own insight and input.
Main duties of the job
Assisting the clinicians with their hospital referrals and other administration relating to patient care.
Assisting the practice management team with ordering supplies, liaising with vaccine manufacturers, taking minutes of practice meetings.
Assisting the digital scanning team with clinical correspondence filing.
Assisting the reception team at busy times with arriving patients, booking appointments for patients, retrieving paperwork for collection. Supporting the prescription clerk team with repeat prescription requests.
Assisting the medical records team with Subject Access Requests and preparing notes/reports for clinicians to process.
Processing clinical results relating to breast screening and cervical screening and other national screening programmes.
Summarising medical records for newly registered patients (Read/Snomed codes).
Summarising basic incoming clinical correspondence.
Sorting clinical post and prioritising for GP in terms of actions. Signposting some post to others where instructed.
Extracting information from clinical letters that require coding and adding notes to as instructed by GP.
Arranging appointments referrals tests and follow up appointments for patients.
Preparing patients prior to seeing GP e.g., brief history and basic readings in readiness for GP appointment.
Dipping urine, taking blood pressure, ECGs, and phlebotomy.
About us
Pennine
GP Alliance is a member-led organisation representing 19 GP practices
across Calderdale, organised into five Primary Care Networks (PCNs). Together,
our member practices care for a combined population of over 223,000 registered
patients.
We work extremely closely with general practice but also in
partnership with other local healthcare providers with a purpose to ensure
viable GP services remain at the heart of local communities, providing
sustainable and high-quality patient-focused healthcare.
Join our team and experience a workplace that truly values growth,
collaboration, and impact. We take pride in fostering a supportive and
inclusive environment where every team member is encouraged to listen, learn,
and lead. Together were dedicated to delivering better outcomes for GP
practices, and ultimately for the people of Calderdale.
At our organisation, your professional growth matters we are
committed to providing the resources and opportunities you need for continuous
development, ensuring you thrive both in your role and your career.
We look forward to receiving your application to join our team of
over 100 employees.
Job description
Job responsibilities
- Assisting the clinicians with their hospital referrals and other administration relating to patient care.
- Assisting the practice management team with ordering supplies, liaising with vaccine manufacturers, taking minutes of practice meetings.
- Assisting the digital scanning team with clinical correspondence filing.
- Assisting the reception team at busy times with arriving patients, booking appointments for patients, retrieving paperwork for collection. Supporting the prescription clerk team with repeat prescription requests.
- Assisting the medical records team with Subject Access Requests and preparing notes/reports for clinicians to process.
- Processing clinical results relating to breast screening and cervical screening and other national screening programmes.
- Summarising medical records for newly registered patients (Read/Snomed codes).
- Summarising basic incoming clinical correspondence.
- Sorting clinical post and prioritising for GP in terms of actions. Signposting some post to others where instructed.
- Extracting information from clinical letters that require coding and adding notes to as instructed by GP.
- Arranging appointments referrals tests and follow up appointments for patients.
- Preparing patients prior to seeing GP e.g., brief history and basic readings in readiness for GP appointment.
- Dipping urine, taking blood pressure, ECGs, and phlebotomy.
- Completing basic (non-Opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefit agency forms.
- Explaining treatment procedures to patients.
- Helping the GP liaise with outside agencies e.g., locating on call doctor for GP to arrange patient admission.
- Support the GP with immunisations/wound care.
- The GPA will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures to deliver high quality patient care.
- Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Other responsibilities
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group, mental health and community care delivery.
- To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
- To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
- To comply with all relevant organisations policies, procedures, and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
- To comply at all times with the PGPAs Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and PGPA business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff is responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.
Job description
Job responsibilities
- Assisting the clinicians with their hospital referrals and other administration relating to patient care.
- Assisting the practice management team with ordering supplies, liaising with vaccine manufacturers, taking minutes of practice meetings.
- Assisting the digital scanning team with clinical correspondence filing.
- Assisting the reception team at busy times with arriving patients, booking appointments for patients, retrieving paperwork for collection. Supporting the prescription clerk team with repeat prescription requests.
- Assisting the medical records team with Subject Access Requests and preparing notes/reports for clinicians to process.
- Processing clinical results relating to breast screening and cervical screening and other national screening programmes.
- Summarising medical records for newly registered patients (Read/Snomed codes).
- Summarising basic incoming clinical correspondence.
- Sorting clinical post and prioritising for GP in terms of actions. Signposting some post to others where instructed.
- Extracting information from clinical letters that require coding and adding notes to as instructed by GP.
- Arranging appointments referrals tests and follow up appointments for patients.
- Preparing patients prior to seeing GP e.g., brief history and basic readings in readiness for GP appointment.
- Dipping urine, taking blood pressure, ECGs, and phlebotomy.
- Completing basic (non-Opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefit agency forms.
- Explaining treatment procedures to patients.
- Helping the GP liaise with outside agencies e.g., locating on call doctor for GP to arrange patient admission.
- Support the GP with immunisations/wound care.
- The GPA will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures to deliver high quality patient care.
- Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Other responsibilities
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group, mental health and community care delivery.
- To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
- To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
- To comply with all relevant organisations policies, procedures, and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
- To comply at all times with the PGPAs Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and PGPA business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff is responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended.
Person Specification
Experience
Essential
- Experience of working in a healthcare setting
- Administrative experience and good organisational skills
Desirable
- Experience of working with the general public
- Experience of working in a customer service role
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook, EMIS
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Other Requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Qualifications
Essential
- Grade A-C in GCSE Maths and English, or equivalent
Desirable
- Level 3 Diploma in Health and Social Care
- Care Certificate
Person Specification
Experience
Essential
- Experience of working in a healthcare setting
- Administrative experience and good organisational skills
Desirable
- Experience of working with the general public
- Experience of working in a customer service role
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook, EMIS
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Other Requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Qualifications
Essential
- Grade A-C in GCSE Maths and English, or equivalent
Desirable
- Level 3 Diploma in Health and Social Care
- Care Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
