Health and Wellbeing Coach - Burnley West PCN

Job description

Job responsibilities

JOB DESCRIPTION

Primary Duties and Areas of Responsibilities

Health and Wellbeing Coaches will

Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised

health and wellbeing objectives. This will include meeting with a patient and providing them with advice, guidance, and a management plan that is personalised to their needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation which could be delivered on a 1-1 basis or as part of a group setting.

Manage and prioritise your own caseload in accordance with the health and wellbeing needs of the patient population.

Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empowering them to manage their own health and wellbeing and live independently.

Set up, support or deliver group sessions, in collaboration with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.

Work with the stakeholders and primary care colleagues to connect patients to community-based activities which support them to take increased control of their health and wellbeing.

Work with clinical colleagues to identify and provide enhanced support to those who would benefit the most from health coaching.

Provide a combination of in person, remote, telephone or video consultation.

Patient Coaching, Care and Support

Provide personalised coaching to patients which supports them to identify and meet their individual lifestyle, health and wellbeing goals.

Deliver and facilitate group and peer sessions, including sessions focussed on specific lifestyle medicine approaches and long-term conditions.

Tailor health and lifestyle advice effectively to the individual e.g. adapting physical activities for individuals with mobility issues.

Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.

Work from a strength-based approach focusing on a persons assets, increasingpatient motivation to self-manage and adopt healthy behaviours.

Work with patients with lower activation scores to understand and increase their level of knowledge, skills and confidence (their Activation level) to manage their own health and wellbeing and increase their ability to access and utilise community support offers.

Be an approachable professional and engaging source of information about health, wellbeing and prevention approaches.

Support patients in shared decision-making conversations.

Work with the wider PCN team to ensure that individuals can access support to address wider social needs that can impact on their health and wellbeing, such as such as debt, poor housing, being unemployed, loneliness and caring responsibilities.

PCN

Promote health and wellbeing coaching, its role in self-management, addressing health inequalities and the wider determinants of health.

Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.

Build relationships with staff in the GP practices, attending relevant MDT meetings, giving information and feedback on health coaching.

System Responsibilities

Develop and maintain effective relationships with the stakeholders.

Seek regular feedback about the quality of service and impact of health coaching on referral agencies.

Be proactive in encouraging equality and inclusion.

Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities.

Data capture

Work sensitively with people, families, and carers to capture key information, enabling tracking of the impact of health coaching on their health and wellbeing, including the measures required within the PCN

Encourage people, families, and carers to provide feedback.

Support referral agencies to provide appropriate information about the person they are referring.

Provide appropriate feedback to referral agencies about the people they referred.

Adhere to data protection legislation and data sharing agreements.

Professional development

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing roles and responsibilities.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Other

Work as part of the health and wellbeing team to seek feedback, continually improve the service and identify and changes or gaps in provision.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and any future organisational change.

Confidentiality

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers may only be divulged to authorised persons in accordance with the our policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health & Safety Policy.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues to include acting in a way that recognises -

the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation;

respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Person Specification

Approach

Essential

• Able to build and maintain relationships whilst maintaining appropriate professional boundaries
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload

Qualifications

Essential

• Educated to GCSE or equivalent
• Demonstrable commitment to professional and personal development

Desirable

• NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this

Experience

Essential

• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector
• Experience in health promotion

Desirable

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work)
• Experience of supporting people, families and carers in a related role (can include unpaid work)
• Experience of supporting people with their mental health, either in a paid, unpaid, or informal capacity
• Experience of data collection and using tools to measure the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector
• Experience using clinical systems e.g. EMIS

Knowledge and Skills

Essential

• Knowledge of IT systems to include the ability to use word processing skills, email and internet
• Proficient in Microsoft Office and web - based services
• Ability to travel across multiple sites
• Understanding of, and commitment to, equality, diversity, and inclusion.
• Understanding of the determinants of health to include social, economic, and environmental factors

Desirable

• Knowledge of the personalised care approach
• Knowledge of public health issues in the local area
• Knowledge and experience of training volunteers
• Knowledge of the needs of patients with long term conditions
• Knowledge of community development approaches

Other

Essential

• Meets a Disclosure and Barring Service (DBS) reference standards and criminal record checks
• Ability to work flexible hours and travel out of area as necessary

Desirable

• Proficient speaker of another language to aid communication with people in the community for whom English is a second language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Business First Centre

2 Empire Way

Burnley

Lancashire

BB12 6HA

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)