Job summary
East
Lancashire Alliance (ELA) is seeking an experienced and motivated Service
Delivery Officer to support the operational delivery and development of
services across the Alliance.
This is an
exciting opportunity to play a key role in supporting the delivery of services
across Primary Care Networks (PCNs) and member practices across East
Lancashire. Working closely with the Operations Manager, you will support the
coordination, monitoring and improvement of services delivered by the Alliance.
The
successful candidate will help ensure services operate effectively, meet
contractual and performance requirements, and deliver high-quality care to
patients across the local system.
This role
would suit someone with strong organisational, analytical and communication
skills who is passionate about improving healthcare services and working
collaboratively across primary care.
Main duties of the job
The Service
Delivery Officer will support the operational delivery of Alliance services by:
- Supporting
the Operations Manager in the day-to-day operational management of ELA
services
- Working
with service leads and operational teams to ensure services are delivered
effectively
- Monitoring
service performance against KPIs and contractual requirements
- Supporting
the mobilisation and implementation of new services
- Coordinating
operational activity across multiple services within the Alliance
- Developing
strong relationships with PCNs, GP practices and partner organisations
- Supporting
service reviews, audits and quality improvement initiatives
- Contributing
to the preparation of reports, service documentation and operational
updates
- Supporting
governance and compliance processes across services
The role
will require the ability to work independently while collaborating with teams
across the organisation.
About us
East
Lancashire Alliance (ELA) is a GP Federation supporting Primary Care Networks
and practices across East Lancashire.
The
Alliance works collaboratively with partners across the health and care system
to deliver services that improve access, support workforce development and
enhance patient outcomes across primary care.
We deliver a range of
services across multiple PCNs and practices, working closely with clinicians,
operational teams and system partners to support the delivery of high-quality
healthcare.
We are a
growing organisation committed to supporting primary care and developing
innovative services that benefit patients across the region.
Working
with ELA offers the opportunity to:
- Contribute
to the development of new healthcare services
- Work
closely with PCNs and practices across East Lancashire
- Be
part of a collaborative and supportive team
- Develop your skills
within a dynamic healthcare environment
Job description
Job responsibilities
The Service
Delivery Officer will play a key role in supporting the operational management
and delivery of services commissioned and delivered through East Lancashire
Alliance (ELA).
Working
closely with the Operations Manager, the post holder will provide operational
oversight and coordination across multiple Alliance services, ensuring that
services are delivered effectively, meet contractual and performance
requirements, and operate in line with governance and regulatory standards.
The Service
Delivery Officer will work with service leads, clinical staff and operational
teams across the Alliance to support service performance, workforce
coordination, service improvement and operational delivery. The role will also
contribute to service development, performance monitoring and the mobilisation
of new services.
The post
holder will operate with a high degree of autonomy, exercising judgement in
managing operational issues and supporting the continuous improvement of
services across ELA.
Job description
Job responsibilities
The Service
Delivery Officer will play a key role in supporting the operational management
and delivery of services commissioned and delivered through East Lancashire
Alliance (ELA).
Working
closely with the Operations Manager, the post holder will provide operational
oversight and coordination across multiple Alliance services, ensuring that
services are delivered effectively, meet contractual and performance
requirements, and operate in line with governance and regulatory standards.
The Service
Delivery Officer will work with service leads, clinical staff and operational
teams across the Alliance to support service performance, workforce
coordination, service improvement and operational delivery. The role will also
contribute to service development, performance monitoring and the mobilisation
of new services.
The post
holder will operate with a high degree of autonomy, exercising judgement in
managing operational issues and supporting the continuous improvement of
services across ELA.
Person Specification
Qualities/Attributes
Essential
- Flexibility of working hours / able to work at the desired times
- Car driver / clean licence
Desirable
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, initiative and resourcefulness
- Ability to work without direct supervision and determine own workload priorities
- Able to work under pressure
- Able to work in a changing environment
Knowledge & Skills
Essential
- Systematic approach to problem solving
- Managing time and prioritising in a pressured environment
- Flexibility to respond in a dynamic, semi-structured environment
- Self-motivated and able to prioritise, manage and deliver to timetable
- Ability to engage and motivate PCN staff and member practices
- Effective communication / negotiating skills and the ability to influence others
Desirable
- Broad IT proficiency: computer literate Excel, Word, PowerPoint, Outlook
- Flexibility to respond in a dynamic, semi-structured environment
- Customer focused, while maintaining robust adherence to the agreed control framework
Experience
Essential
- Experience of working at a senior level within primary care
- Evidence of Continuous Professional Development
- Experience of strategy development and implementation
- Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice of time working to commission/interface with General Practice
- Evidence of working in an NHS organisation, commissioning and/or providing services
- Experience of establishing and implementing systems for recording and monitoring operational performance
- Operational support of multi-disciplinary groups of staff
- Experience of project management
- Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary
- Experience in analysing, interpreting and presenting highly complex data
- Assessing risk and planning mitigation
- Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, HR and CQC
- Experience of writing reports and policies
Desirable
- Evidence of leading and implementing change / innovation
- Strategic thinker with strong analytical skills ability to anticipate and resolve problems before they arise
Qualifications
Essential
- A Management Qualification
Person Specification
Qualities/Attributes
Essential
- Flexibility of working hours / able to work at the desired times
- Car driver / clean licence
Desirable
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, initiative and resourcefulness
- Ability to work without direct supervision and determine own workload priorities
- Able to work under pressure
- Able to work in a changing environment
Knowledge & Skills
Essential
- Systematic approach to problem solving
- Managing time and prioritising in a pressured environment
- Flexibility to respond in a dynamic, semi-structured environment
- Self-motivated and able to prioritise, manage and deliver to timetable
- Ability to engage and motivate PCN staff and member practices
- Effective communication / negotiating skills and the ability to influence others
Desirable
- Broad IT proficiency: computer literate Excel, Word, PowerPoint, Outlook
- Flexibility to respond in a dynamic, semi-structured environment
- Customer focused, while maintaining robust adherence to the agreed control framework
Experience
Essential
- Experience of working at a senior level within primary care
- Evidence of Continuous Professional Development
- Experience of strategy development and implementation
- Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice of time working to commission/interface with General Practice
- Evidence of working in an NHS organisation, commissioning and/or providing services
- Experience of establishing and implementing systems for recording and monitoring operational performance
- Operational support of multi-disciplinary groups of staff
- Experience of project management
- Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary
- Experience in analysing, interpreting and presenting highly complex data
- Assessing risk and planning mitigation
- Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, HR and CQC
- Experience of writing reports and policies
Desirable
- Evidence of leading and implementing change / innovation
- Strategic thinker with strong analytical skills ability to anticipate and resolve problems before they arise
Qualifications
Essential
- A Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
