Job summary
Overview of Role
The HR & Compliance Manager is responsible for the strategic and operational leadership of the Human Resources and Compliance functions within the GP Federation.
Main duties of the job
This role ensures that the organisation operates in accordance with employment legislation, HR policies, CQC regulations, and wider governance requirements. Reporting to the CEO and Operations Manager, the postholder will manage the HR team, oversee organisational compliance and risk within their remit, and act as a key liaison for internal governance assurance processes.
The role requires strong leadership, attention to detail, and the ability to balance daily operational tasks with strategic planning and risk oversight, having accountability for all HR and Compliance issues.
About us
About Us
East Lancashire Alliance (ELA) is a not-for-profit community interest company providing services to our GP practice members and offering a portfolio of patient services. All our clinical services are led by clinical leads who work as part of a team with Federation managers.
We are a network of nine PCNs which consist of 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred local healthcare services.
Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.
Details
Date posted
17 July 2025
Pay scheme
Other
Salary
Depending on experience Band 6/7 AFC Like, depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
B0467-25-0046
Job locations
Burnley Business Centre
Empire Way
Burnley
BB12 6HH
Job description
Job responsibilities
Human Resources Responsibilities
Provide leadership and oversight of the HR department, ensuring effective delivery of HR services across the Federation.
Line manage HR Assistants, providing day-to-day support, supervision, and development through daily team briefings and performance monitoring.
Ensure consistent implementation and adherence to all HR policies and processes.
Oversee and monitor the recruitment and onboarding process to ensure compliance, efficiency, and completion by HR Assistants.
Manage the HR department inbox, ensuring queries are responded to in a timely and professional manner.
Conduct employee relations procedures, including investigations, grievances, disciplinary processes and sickness management, in line with policy and with support from external HR consultancy (Croner).
Provide guidance and support to HR Assistants on workload and complex queries.
Prepare and submit weekly activity and performance reports to the Operations Manager.
Conduct team briefings to communicate updates and priorities.
Escalate complex issues or concerns to the Operations Manager in a timely manner.
Compliance Responsibilities
Work closely with the Operations Manager to ensure organisational compliance across departments, services, and workforce.
Lead preparations for CQC inspections and ensure ongoing readiness by maintaining up-to-date compliance evidence and records.
Manage, maintain, and update the organisational compliance portal (QCS) with accurate and current documentation.
Monitor compliance-related tasks and follow-ups across departments to ensure completion and regulatory adherence.
Ensure onboarding and training requirements for compliance are fulfilled during new starter processes.
Carry out regular internal compliance checks and liaise with relevant departments to close any gaps.
Communicate clearly with departments and services on compliance expectations and updates to standards.
Governance & Risk Management
Take responsibility for HR and Compliance-related governance processes within the department and contribute to wider organisational governance.
Ensure that the Federation meets internal control standards and contributes to governance reporting as required.
Maintain accurate documentation and audit trails for HR and compliance activities.
Identify risks within the HR and compliance functions and maintain a departmental risk register.
Regularly review departmental risks, propose mitigation strategies, and escalate high-risk issues to the Operations Manager.
Participate in governance meetings and contribute to quality improvement initiatives.
Support the Federations assurance processes by providing evidence and reports relevant to HR and compliance.
Promote a culture of accountability, transparency, and continuous improvement across the HR and compliance functions.
Key Working Relationships
Operations Manager
HR Assistants
Croner HR Consultancy
PCN Managers & PCN Departmental Leads
Practice Managers / Departmental Leads
Quality & Governance Lead
CQC and other regulatory bodies (as required)
Standards of Business Conduct
The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their ELA position, duties and/or responsibilities
The post holder must comply with and support the development of performance standards within the service organisation, to ensure the service is responsive to and meets the needs of its patients/stakeholders
The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and, where appropriate, members of the public.
All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body
Equality and Diversity & Equal Opportunities
The post holder must carry out all duties and responsibilities of the post in accordance with the ELAs Equal Opportunities and Equality and Diversity policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all other stakeholders
The post holder must promote awareness of and respect for equality and diversity in accordance with Trust policies and procedures
The post holder is responsible for treating all staff, patients, service users, NHS contractors and the public with dignity and respect at all times.
Professional and Personal Development
The post holder must ensure that they are aware of their responsibilities by undertaking the ELA Mandatory Training and Induction Programme
The post holder will be involved in a formal review with their manager at least every 12 months. Once performance / training objectives have been set, the staff members progress will be reviewed on a regular basis, so that new objectives can be agreed and set, to maintain progress in the service delivery
The post holder will be expected to take responsibility for their own professional development and will be supported by the ELA to achieve development opportunities as appropriate.
Confidentiality & Information Governance
Confidentiality is of prime importance. In the normal course of duties, the post holder will have access to confidential documents and information relating to patients, service users, staff, and contractors, as well as information of a commercially sensitive nature. Such information should not be communicated to anyone, outside or inside, the NHS unless done in the normal course of carrying out the duties of the post. Disciplinary action will be considered where a breach of confidence has been established
All information obtained or held during the post-holders period of employment that relates to the business of the ELA and its service users and employees will remain the property of the ELA. Information may be subject to disclosure under legislation at the Trusts discretion and in line with national rules on exemption
The post holder must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties
The post holder must ensure compliance with the Data Protection Act 2018.
Health & Safety at Work
The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their acts or omissions at work and to co-operate with the ELA in adhering to statutory and organisational safety regulations.
The post holder is responsible for ensuring that they do not intentionally or recklessly misuse or interfere with anything provided in the interests of health safety or welfare e.g., misuse of equipment
The post holder is required to contribute to the control of risk and must report immediately, using the ELA Incident reporting system, any incident, accident or near miss involving patients, service users, carers, staff, contractors, or members of the public
Quality
The post-holder will strive to maintain quality within the ELA, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, both directly and under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with Practices PCNs and other agencies.
Effectively manage own time, workload, and resources.
Communication
The post-holder should recognise the importance of effective communication in the team and strive to:
Communicate effectively with colleagues, patients, carers, and other stakeholders associated with the role.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Please refer to the Attached Job Description for further information.
Job description
Job responsibilities
Human Resources Responsibilities
Provide leadership and oversight of the HR department, ensuring effective delivery of HR services across the Federation.
Line manage HR Assistants, providing day-to-day support, supervision, and development through daily team briefings and performance monitoring.
Ensure consistent implementation and adherence to all HR policies and processes.
Oversee and monitor the recruitment and onboarding process to ensure compliance, efficiency, and completion by HR Assistants.
Manage the HR department inbox, ensuring queries are responded to in a timely and professional manner.
Conduct employee relations procedures, including investigations, grievances, disciplinary processes and sickness management, in line with policy and with support from external HR consultancy (Croner).
Provide guidance and support to HR Assistants on workload and complex queries.
Prepare and submit weekly activity and performance reports to the Operations Manager.
Conduct team briefings to communicate updates and priorities.
Escalate complex issues or concerns to the Operations Manager in a timely manner.
Compliance Responsibilities
Work closely with the Operations Manager to ensure organisational compliance across departments, services, and workforce.
Lead preparations for CQC inspections and ensure ongoing readiness by maintaining up-to-date compliance evidence and records.
Manage, maintain, and update the organisational compliance portal (QCS) with accurate and current documentation.
Monitor compliance-related tasks and follow-ups across departments to ensure completion and regulatory adherence.
Ensure onboarding and training requirements for compliance are fulfilled during new starter processes.
Carry out regular internal compliance checks and liaise with relevant departments to close any gaps.
Communicate clearly with departments and services on compliance expectations and updates to standards.
Governance & Risk Management
Take responsibility for HR and Compliance-related governance processes within the department and contribute to wider organisational governance.
Ensure that the Federation meets internal control standards and contributes to governance reporting as required.
Maintain accurate documentation and audit trails for HR and compliance activities.
Identify risks within the HR and compliance functions and maintain a departmental risk register.
Regularly review departmental risks, propose mitigation strategies, and escalate high-risk issues to the Operations Manager.
Participate in governance meetings and contribute to quality improvement initiatives.
Support the Federations assurance processes by providing evidence and reports relevant to HR and compliance.
Promote a culture of accountability, transparency, and continuous improvement across the HR and compliance functions.
Key Working Relationships
Operations Manager
HR Assistants
Croner HR Consultancy
PCN Managers & PCN Departmental Leads
Practice Managers / Departmental Leads
Quality & Governance Lead
CQC and other regulatory bodies (as required)
Standards of Business Conduct
The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their ELA position, duties and/or responsibilities
The post holder must comply with and support the development of performance standards within the service organisation, to ensure the service is responsive to and meets the needs of its patients/stakeholders
The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and, where appropriate, members of the public.
All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body
Equality and Diversity & Equal Opportunities
The post holder must carry out all duties and responsibilities of the post in accordance with the ELAs Equal Opportunities and Equality and Diversity policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all other stakeholders
The post holder must promote awareness of and respect for equality and diversity in accordance with Trust policies and procedures
The post holder is responsible for treating all staff, patients, service users, NHS contractors and the public with dignity and respect at all times.
Professional and Personal Development
The post holder must ensure that they are aware of their responsibilities by undertaking the ELA Mandatory Training and Induction Programme
The post holder will be involved in a formal review with their manager at least every 12 months. Once performance / training objectives have been set, the staff members progress will be reviewed on a regular basis, so that new objectives can be agreed and set, to maintain progress in the service delivery
The post holder will be expected to take responsibility for their own professional development and will be supported by the ELA to achieve development opportunities as appropriate.
Confidentiality & Information Governance
Confidentiality is of prime importance. In the normal course of duties, the post holder will have access to confidential documents and information relating to patients, service users, staff, and contractors, as well as information of a commercially sensitive nature. Such information should not be communicated to anyone, outside or inside, the NHS unless done in the normal course of carrying out the duties of the post. Disciplinary action will be considered where a breach of confidence has been established
All information obtained or held during the post-holders period of employment that relates to the business of the ELA and its service users and employees will remain the property of the ELA. Information may be subject to disclosure under legislation at the Trusts discretion and in line with national rules on exemption
The post holder must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties
The post holder must ensure compliance with the Data Protection Act 2018.
Health & Safety at Work
The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their acts or omissions at work and to co-operate with the ELA in adhering to statutory and organisational safety regulations.
The post holder is responsible for ensuring that they do not intentionally or recklessly misuse or interfere with anything provided in the interests of health safety or welfare e.g., misuse of equipment
The post holder is required to contribute to the control of risk and must report immediately, using the ELA Incident reporting system, any incident, accident or near miss involving patients, service users, carers, staff, contractors, or members of the public
Quality
The post-holder will strive to maintain quality within the ELA, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, both directly and under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with Practices PCNs and other agencies.
Effectively manage own time, workload, and resources.
Communication
The post-holder should recognise the importance of effective communication in the team and strive to:
Communicate effectively with colleagues, patients, carers, and other stakeholders associated with the role.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Please refer to the Attached Job Description for further information.
Person Specification
Other
Essential
- Strong working knowledge of employment law, HR policies, and CQC regulations.
- Experience managing grievances, investigations, and employee relations processes.
- Ability to manage and monitor departmental performance and workflow.
- Strong interpersonal and communication skills, with the ability to brief, support, and challenge appropriately.
- Confident in identifying risks and contributing to the management of a risk register.
Desirable
- Work closely with the Clinical Quality and Governance Lead to review audit outcomes, implement improvements, and support quality assurance processes.
- Take responsibility for planning and conducting departmental and organisational audits to ensure continued compliance with regulatory standards.
- Develop and maintain an organisational annual audit calendar in collaboration with the Clinical Quality and Governance Lead.
- Ensure that all data governance requirements are met, including maintaining and updating Data Sharing Agreements (DSAs), Data Protection Impact Assessments (DPIAs), and other relevant data compliance documentation across the organisation.
Qualifications
Essential
- High level of IT literacy, including use of HR systems, compliance portals (e.g. QCS), and Microsoft Office.
Desirable
- CIPD qualification (Level 5 or above).
Experience
Essential
- Proven HR leadership experience with responsibility for compliance and governance.
- Experience managing grievances, investigations, and employee relations processes.
- Experience in maintaining governance records and contributing to organisational assurance.
Desirable
- Experience in healthcare or NHS setting.
Person Specification
Other
Essential
- Strong working knowledge of employment law, HR policies, and CQC regulations.
- Experience managing grievances, investigations, and employee relations processes.
- Ability to manage and monitor departmental performance and workflow.
- Strong interpersonal and communication skills, with the ability to brief, support, and challenge appropriately.
- Confident in identifying risks and contributing to the management of a risk register.
Desirable
- Work closely with the Clinical Quality and Governance Lead to review audit outcomes, implement improvements, and support quality assurance processes.
- Take responsibility for planning and conducting departmental and organisational audits to ensure continued compliance with regulatory standards.
- Develop and maintain an organisational annual audit calendar in collaboration with the Clinical Quality and Governance Lead.
- Ensure that all data governance requirements are met, including maintaining and updating Data Sharing Agreements (DSAs), Data Protection Impact Assessments (DPIAs), and other relevant data compliance documentation across the organisation.
Qualifications
Essential
- High level of IT literacy, including use of HR systems, compliance portals (e.g. QCS), and Microsoft Office.
Desirable
- CIPD qualification (Level 5 or above).
Experience
Essential
- Proven HR leadership experience with responsibility for compliance and governance.
- Experience managing grievances, investigations, and employee relations processes.
- Experience in maintaining governance records and contributing to organisational assurance.
Desirable
- Experience in healthcare or NHS setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Lancashire Alliance
Address
Burnley Business Centre
Empire Way
Burnley
BB12 6HH
Employer's website
https://eastlancashirealliance.co.uk/ (Opens in a new tab)
Employer details
Employer name
East Lancashire Alliance
Address
Burnley Business Centre
Empire Way
Burnley
BB12 6HH
Employer's website
https://eastlancashirealliance.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
17 July 2025
Pay scheme
Other
Salary
Depending on experience Band 6/7 AFC Like, depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
B0467-25-0046
Job locations
Burnley Business Centre
Empire Way
Burnley
BB12 6HH
Supporting documents
Supporting links (all open in new tabs)
Privacy notice
East Lancashire Alliance's privacy notice (opens in a new tab)