PCN Care Coordinator - Ribblesdale

Job description

Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster of General Practices as part of Ribblesdale Primary Care Network (PCN). They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

There may be a need to work remotely depending on the requirements of the role.

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional and personal development. Is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalized Care Institute. Proficient in MS Office and web-based services

Desirable

• NVQ Level 3 in adult care advanced level or equivalent qualifications or working towards

Experience

Essential

• Experience of working in a healthcare setting Awareness of the 6Cs, Trust values and Patients First Service Standards Has an understanding of the work of both Social Prescribing Link Workers (SPLWs) and Health & Wellbeing Coaches

Desirable

• Experience of using clinical systems including EMIS. Experience of working in different healthcare teams, for example, community, acute or rehabilitation Experience of working in social care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Whalley Medical Centre

42 King Street

Whalley

Clitheroe

Lancashire

BB7 9SL

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)