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East Lancashire Alliance

Acute Respiratory (ARI) Hub Administrator

Information:

This job is now closed

Job summary

The purpose of this role is to provide a range of administrative duties within the Acute Respiratory Hub. A knowledge and understanding of the EMIS system is crucial in this role. You will be supporting the East Lancashire Alliance in delivering appointments across the East Lancashire region for a number of GP practices. This role is for either full time or part time over the course of the ARI campaign and will be based at one of the hubs across East Lancashire.

Main duties of the job

As the NHS faces significant winter pressures with flu, covid, and other respiratory viruses, ARI hubs aim to support local PCNs to manage demand over winter. After the success of running one hub last winter, the ELA has decided to provide more hubs, expanding within the localities of East Lancashire. All ARI hub appointments are face-to-face and booked through the patients own GP practice. There will always be at least one GP on site.

About us

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.

Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.

East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner towns and villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Details

Date posted

15 September 2023

Pay scheme

Other

Salary

Depending on experience Band 3 Agenda for change like

Contract

Fixed term

Duration

5 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0467-23-0047

Job locations

Acorn Primary Health Care Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT


Rossendale Primary Health Care Centre

Bacup Rd

Rossendale

BB4 7PL


St. Peters Centre

Church Street

Burnley

Lancashire

BB11 2DL


Job description

Job responsibilities

MAIN DUTIES:

The main duties of this role will include the below:

Greeting and registering patients for their appointment

Answering patient calls and dealing with queries

The successful candidate will undertake general administrative duties during the clinics

Supporting the hub clinical team to ensure smooth running of the clinics

To provide support and feedback to the CEO and administrative team in the runningof the ARI Hubs and procedures

The post holder will be able to effectively prioritise their workload and have experienceof exercising initiative and decision making without direct supervision

Act as a chaperone if necessary

To communicate effectively and consistently both with colleagues and patients to theservice whilst retaining the ability to remain calm in difficult situations

The post-holder will need to become familiar with all national and local qualitystandards for primary care

The post-holder must follow the protocols and processes of the ELA and the ARI Hubhost site

Over time these roles and tasks may change to meet the needs of the business andthe service that we are providing.

Job description

Job responsibilities

MAIN DUTIES:

The main duties of this role will include the below:

Greeting and registering patients for their appointment

Answering patient calls and dealing with queries

The successful candidate will undertake general administrative duties during the clinics

Supporting the hub clinical team to ensure smooth running of the clinics

To provide support and feedback to the CEO and administrative team in the runningof the ARI Hubs and procedures

The post holder will be able to effectively prioritise their workload and have experienceof exercising initiative and decision making without direct supervision

Act as a chaperone if necessary

To communicate effectively and consistently both with colleagues and patients to theservice whilst retaining the ability to remain calm in difficult situations

The post-holder will need to become familiar with all national and local qualitystandards for primary care

The post-holder must follow the protocols and processes of the ELA and the ARI Hubhost site

Over time these roles and tasks may change to meet the needs of the business andthe service that we are providing.

Person Specification

Qualifications

Essential

  • Maths and English Grade C or above

Experience

Essential

  • Experience of EMIS
Person Specification

Qualifications

Essential

  • Maths and English Grade C or above

Experience

Essential

  • Experience of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Primary Health Care Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT


Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Employer details

Employer name

East Lancashire Alliance

Address

Acorn Primary Health Care Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT


Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ashleigh Davies

Ashleigh.Davies1@nhs.net

Details

Date posted

15 September 2023

Pay scheme

Other

Salary

Depending on experience Band 3 Agenda for change like

Contract

Fixed term

Duration

5 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0467-23-0047

Job locations

Acorn Primary Health Care Centre

421 Blackburn Road

Accrington

Lancashire

BB5 1RT


Rossendale Primary Health Care Centre

Bacup Rd

Rossendale

BB4 7PL


St. Peters Centre

Church Street

Burnley

Lancashire

BB11 2DL


Supporting documents

Privacy notice

East Lancashire Alliance's privacy notice (opens in a new tab)