Neighbourhood Health Project support/ Administrator

Job description

Job responsibilities

Job Purpose

The postholder will support the Neighbourhood Health Programme team with a range of administrative tasks.

Job Summary

Reporting directly to the YHP Neighbourhood Health Programme Coach you will provide administrative services using computerised and manual systems across a range of tasks, including but not limited to

Diary Management and Meeting Organisation.

To provide a high level of administrative support to the Neighbourhood Health Partnerships a Team and contribute to planning and development as a member of the team.

To work autonomously and develop administration support systems.

To co-ordinate, update and provide all round admin support for the team.

To support business case processes as required

To liaise with other colleagues and departments as appropriate

Key Areas of Responsibility

Inputs and processes data, completing routine administrative tasks in accordance with procedures.

Provides information to manager & colleagues - orally and electronically - as required and answers routine queries from staff and service users.

Knowledge of filing systems and routine work procedures and basic use of the clinical computerised system.

Has knowledge to forward queries to the correct person in the right department.

Makes judgements concerning own work and priorities.

Standard keyboard skills required.

Incidental patient and service user contact.

Follows guidelines and may be required to comment on improvements and changes.

Careful use of office equipment.

Completes staff surveys.

Works within set routines, policies, and procedures.

Light physical effort as inputs at a keyboard for most of the day.

Normal care and attention required concentration required when inputting data, checking information and when answering queries from colleagues and service users.

Limited contact with distressed patients, service users and colleagues.

Little exposure to unpleasant working conditions. Uses keyboard continuously for a substantial proportion of the day.

Act on own initiative in prioritising and managing workload, in respect of clinical, managerial, and administrative areas, as necessary.

Maintain own personal and professional development as agreed at your annual review.

Advanced keyboard skills and knowledge and experience of a variety of Microsoft software.

• excellent attention to detail.
• travel to meetings locally and regionally as required.

Person Specification

Skills

Essential

• To deliver outcomes based on set targets
• Liaise with other colleagues to promote the success of YHP and its Partner organisations in primary care
• Work to perpetuate a culture that is transparent and open
• Confidence user of Word, Excel, and other Microsoft packages. Also, adept at quickly developing skills with other IT software
• Can sustain meticulous attention to detail.
• Delivers to deadlines even when working under pressure.

Values

Essential

• Working Together
• Respect and Compassion
• Engagement and Involvement

Desirable

• Improvement and Development

Knowledge

Essential

• To have some knowledge of office procedures
• Understands the role of primary care in the community and has a sense of how colleagues working collaboratively can make a difference.
• Knowledge of social and health care matters.
• Is clear on the importance of data protection and confidentiality in a primary care service provision setting
• To be literate and numerate (2 GCSEs/O levels English and Maths)
• To be literate and numerate (3 or more GCSE/O levels & NVQ2 or equivalent experiential learning)
• Knowledge of clinical systems
• Knowledge of medical terminology

Behaviours

Essential

• Communicates with colleagues well to ensure the smooth delivery of services
• Proactively supports others to deliver team objectives
• Takes responsibility for actions and looks to enhance the service and its reputation in all activities undertaken
• Actively engages with building personal capacity and resilience

Experience

Essential

• Working well with others to deliver goals
• Being motivated to deliver excellent services to support Primary Care in our region
• Has previously worked in a customer facing role
• Has a strong sense of what customer care means and delivers this for both our internal and external colleagues.
• Secretarial experience, including audio typing
• Experience of undertaking detailed intensive work in a busy administrative environment.

Desirable

• Is familiar with system one
• Has worked in a similar role in healthcare
• Has assisted in the provision of performance data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Partners Ltd

Address

Yorkshire Health Partners Ltd

Annie Med Lane

South Cave

Brough

HU15 2HG

Employer's website

https://yorkshirehealthpartners.co.uk/ (Opens in a new tab)