Viaduct Care

Safeguarding and Long Term Conditions Care Co-ordinator

The closing date is 04 November 2025

Job summary

We have a fantastic opportunity to join our innovative team of Care Co-ordinators working in the Tame Valley Primary Care Network (PCN) in Stockport.

As a Safeguarding and Long Term Conditions Care Co-ordinator, you will be supporting all key safeguarding activity across the PCN; supporting the PCN manager and associated practices by co-ordinating activity and providing an efficient, well organised administrative and operational support to the clinicians and managers in the network to ensure effective timely delivery of the PCN objectives. This positionwill be integral in overseeing the interdisciplinary care of each patient, and will be responsible for co-ordinating a package of care and support from a variety of specialists who may be working with the patient.

Main duties of the job

This role provides comprehensive administrative and operational support across safeguarding and long-term condition management within the Tame Valley Primary Care Network (PCN). Key safeguarding responsibilities include processing correspondence from external agencies, maintaining safeguarding registers, supporting multi-agency meetings, facilitating staff training, and ensuring compliance with audits and assurance processes. The role also involves embedding learning from safeguarding reviews, escalating concerns appropriately, and maintaining up-to-date directories of safeguarding contacts.

In relation to long-term conditions, the postholder will oversee recall systems, conduct EMIS searches, manage recall schedules, and support the delivery of key performance targets such as QOF, IIF, and enhanced services. They will ensure consistent processes across practices, maintain accurate coding, and prepare patient communications. More broadly, the role requires flexible working across sites, providing high-quality administrative support, and undertaking additional duties as directed by the Clinical Director or PCN Lead Manager.

About us

Viaduct Care CIC is the company structure for Stockports GP Federation and represents all of its local GP Practices. Covering a patient population of circa 300,000 practices are split into 6 PCNs with each serving a population of around 30,000-50,000 patients.

Viaduct Care represents the collective voice and interests of its member practices and as a key stakeholder in Stockport Together aims to influence and support the design and delivery of major service and system changes by being a strong and effective partner with other major service providers.

One of our priorities at Viaduct Care is to ensure that wellbeing and development of our team is at the forefront of everything we do. We have recently launched our new employee assistance programme, assisting our team to get access to a range of advice 24 hours a day. Additionally, we are keen to provide opportunities for team members to develop and grow including access to an extensive range of training and up to five paid study days per year.

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Dependent on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0463-25-0015

Job locations

21-23

Merseyway

Stockport

Cheshire

SK1 1PN

Job description

Job responsibilities

Thislist of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Safeguarding

o Process correspondence from external agencies relating to safeguarding.

o Maintain and regularly review safeguarding registers.

o Collate and share relevant health information for multi-agency safeguarding processes.

o Organise and support safeguarding meetings/MDTs, including preparing agendas, circulating minutes, and updating records.

o Support training and maintain training registers for practice staff in line with intercollegiate requirements.

o Support audits and assurance processes for safeguarding activity.

o Embed learning from local and national safeguarding reviews.

o Review ED attendances and flag concerns to safeguarding leads.

o Escalate concerns when information indicates risk.

o Maintain up-to-date directories of safeguarding services and contacts.

Long-Term Conditions

o Maintain oversight of recall systems for patients with long-term conditions.

o Conduct EMIS searches to identify patients for recall, send invites, and code accordingly.

o Standardise recall processes across the network to ensure efficiency and reduce unnecessary contacts.

o Ensure monitoring requirements for long-term conditions and high-risk drugs are met.

o Smooth workload across the year by managing recall schedules.

o Support achievement of QOF, IIF, Vaccinations & Immunisations, and other Enhanced Service Contract requirements.

o Monitor Population Manager achievements and liaise with practices to address underperformance.

o Enter and amend SNOMED codes in line with defined protocols.

o Prepare patient letters and information leaflets as required.

General

o Provide efficient, well-organised administrative and operational support to PCN practices.

o Work flexibly across practices, remotely, or in community settings as required.

o Undertake other duties reasonably required by the Clinical Director or PCN Lead Manager.

It should be noted that whilst this job description lists the main areas of responsibility, there may be additional tasks appropriately assigned by either the Clinical Director or PCN Lead Manager to this role.