Voluntary Services Coordinator

Job description

Job responsibilities

To support the Voluntary Services department in all aspects of volunteer activity across St. Michael's Hospice (SMH).

Assist with the continuing development and expansion of volunteers in new and existing areas of the organisation

Provide regular and ongoing administration for all aspects of the Voluntary Services department

Organise and participate in volunteer team meetings and support volunteer focussed events.

Main Duties and Responsibilities

Administration

Responsible for updating the Voluntary Services database, keeping accurate records, and producing reports as required

Responsible for coordinating all volunteer applications, obtaining references, and liaising with the Retail Stores and other Hospice departments,

Ensure a high standard of customer service and positive experience for volunteer enquirers and applicants

Support the Voluntary Services Manager with the Volunteer Induction Programme for all new volunteers ensuring all relevant paperwork is completed

Attend and take minutes at relevant volunteer meetings

Provide appropriate reports relating to volunteer activity

Maintain up-to-date records

Provide administrative support for all volunteer communications, on-line calendar & room bookings and catering requests

Provide the Voluntary Services Manager with administrative support

Ensure volunteer related communications are accurate, timely and distributed accordingly

Learning and Development

Positively commit to annual staff appraisals and regular performance / competencies reviews to ensure personal professional development.

Undertake all statutory and mandatory training, as required.

• Identify personal training and development needs to support/enhance the role further

Maintain a current interest in voluntary sector issues and when possible attend relevant meetings/conferences designed to benefit service provision

• Inform other agencies and voluntary groups about the work of St. Michael's Hospice and the volunteer service

Communication

Communicate respectfully in an open, accurate and straightforward way .

Communicate any urgent matters to your line manager or escalate to the appropriate level, as appropriate

Keep clear and accurate records which identify any risk or problems that have arisen with details on responses taken

Display a good level of competency in using computer software for record keeping, report writing and communicating

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager to undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations To represent St. Michaels Hospice in the community and public domain, including social media, appropriately.

Undertake all statutory and mandatory training, as required.

To be conversant with and adhere to all St. Michaels Hospice Policies and Procedures.

Be responsible for upholding and promoting St. Michaels Hospice safeguarding policies, ensuring the safety and well-being of all individuals, and promptly reporting any concerns or incidents in accordance with established procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Skills, Knowledge, Abilities

Essential

• Good organisational skills
• Strong communication skills and including telephone, face to face and written
• Effective time management skills
• Strong IT skills Knowledge of IT packages such as MS Outlook, Word, Excel and PowerPoint
• Strong administrative skills, including use of databases

Desirable

• Good understanding of GDPR
• Good understanding of metrics, creating reports and measuring impact

Attitude, aptitudes, personal characteristics

Essential

• An ability to prioritise and work to deadlines
• Communicate well at all levels
• Ability to work to own initiative
• Display compassion, empathy and a non-judgemental attitude
• High integrity
• Ability to be flexible and visit other locations
• Adhere to SMH policies and processes

Desirable

• Excellent advocacy skills
• Understand confidentiality and boundaries

Experience

Essential

• Experience of working in a customer service or people facing environment
• Experience of working effectively as part of a team

Desirable

• Experience of working in the charity of health and social care sector
• Experience of supporting volunteers
• Experience of managing databases

Other requirements

Desirable

• Full UK Driving licence

Qualifications

Essential

• Educated to GSCE standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

Basil de Ferranti House

Aldermaston Road

Basingstoke

Hampshire

RG24 9NB

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)