Job summary
The H@H coordinator RN is a pivot role within this new service;
you will be required to use your experience and developed nursing clinical
judgement & decision-making skills in assessing & triaging referrals
into the service and coordinating the workflow. This role has direct line
management responsibilities. Please see the job description for further details
about the role and the summary information below.
Were looking for a highly motivated, passionate Registered Nurse
to join our expanding Hospice at Home (H@H) Team at St. Michaels Hospice. This
is a specialist nursing role, providing compassionate, expert care to patients
in the last weeks and days of their lives. This is an ideal opportunity for a nurse who wishes to specialise
in palliative and end of life care, or who ideally already has experience in
this area. Someone who has a passion for making a difference to patients and
their families alongside a love of the nursing role are some of the key
aspirations we are looking for in the successful candidate. Experience of
working within the community setting would be an advantage.
This role involves working across a 2 or
4 week roster period, which will include working alternate weekends. The shifts
times are 07:30 - 17:00. A full UK driving licence and access to a vehicle are
essential, as you will be travelling across the community within the hospices
catchment area.
Closing date - 24 August 2025
Main duties of the job
Working collaboratively with the wider multi-disciplinary team, youll assess, plan, and provide holistic care that meets the physical, emotional, and spiritual needs of patients. Youll also play a key role in contributing to service improvement and promoting best practice in end-of-life care.
Key responsibilities:
- The daily coordination and operational delivery of the clinical workload of the H@H team
- To be the first point of clinical contact for all calls and enquiries into the H@H service that require clinical triage
- Deliver personalised palliative care and symptom management at home, visiting patients 24/7, when required.
- Maintain high standards of care, communication, and record-keeping.
- Collaborate with healthcare professionals, patients, families, and carers to ensure a seamless, compassionate service.
- Line management responsibilities
You will have the confidence and knowledge to make clinical judgements, manage your workload effectively, and deliver care that aligns with St. Michaels Hospices values and commitment to excellence.
St. Michaels Hospice is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. All staff are expected to share this commitment. Successful candidates will be required to undergo relevant background checks, including a DBS check and provide satisfactory reference before starting the role.
About us
St. Michaels Hospice is a registered charity providing specialist
palliative and end of life care services since 1992, for the people of North
Hampshire. We are dedicated to providing care to people throughout North
Hampshire who are affected by life limiting illness to attain the highest
possible quality of life by providing a choice of specialist care and support.
As a charity, we depend on the kindness and support of our local
community to continue offering our services free of charge. This care is made
possible by supporters donating, taking part in fundraising events and
activities, playing our lottery, shopping in our retail outlets, leaving gifts
in their Wills or giving freely of their time to volunteer.
We offer a competitive salary with attractive benefits, including,
free onsite parking, life assurance, 27 days annual leave, with service
increments, plus bank holidays, and an extensive health and wellbeing plan and contributory
pension.
Job description
Job responsibilities
The
Hospice at Home multi-professional Team (H@H) provide a 24/7 planned and
reactive service to those deemed to be in their last 2 weeks of life who
require specialist palliative care advice and support.
The
H@H nursing team specialise in providing palliative care symptom advice,
holistic assessments and support to patients at the End of Life. The team
provide clinical nursing interventions and support to enable the patient to
remain at home, prevent hospital admissions and support discharge from hospital
to home.
The
H@H team also support patients known to St. Michaels to provide a community
patient visiting service which includes patients known to the Living Well
Services, SMH MND Service and the SMH Long-Term Neurological Conditions
Service.
The
postholder will be responsible for the daily coordination and operational
delivery of the clinical workload of the H@H team, as well as reactively
supporting the delivery of the RN clinical interventions when service demand
requires this.
The
postholder will hold line manager responsibility within the H@H Senior
Healthcare Assistant team.
Please refer to the Job Description attached to this advert for further information.
Job description
Job responsibilities
The
Hospice at Home multi-professional Team (H@H) provide a 24/7 planned and
reactive service to those deemed to be in their last 2 weeks of life who
require specialist palliative care advice and support.
The
H@H nursing team specialise in providing palliative care symptom advice,
holistic assessments and support to patients at the End of Life. The team
provide clinical nursing interventions and support to enable the patient to
remain at home, prevent hospital admissions and support discharge from hospital
to home.
The
H@H team also support patients known to St. Michaels to provide a community
patient visiting service which includes patients known to the Living Well
Services, SMH MND Service and the SMH Long-Term Neurological Conditions
Service.
The
postholder will be responsible for the daily coordination and operational
delivery of the clinical workload of the H@H team, as well as reactively
supporting the delivery of the RN clinical interventions when service demand
requires this.
The
postholder will hold line manager responsibility within the H@H Senior
Healthcare Assistant team.
Please refer to the Job Description attached to this advert for further information.
Person Specification
Skills, Knowledge, Abilities
Essential
- Work independently as part of the wider nursing team.
- Demonstrate knowledge of incident reporting.
- Demonstrable knowledge and understanding of quality and governance.
- Demonstrate ability to undertake staff appraisals and manage performance.
- Ability to effectively deputise and manage a clinical service.
- Excellent interpersonal & communication skills with the ability to effectively communicate on the telephone and have IT experience.
- Listening, negotiation and influencing skills.
- Demonstrable mentorship skills.
- Demonstrable computer literacy with knowledge of databases, Microsoft, use of email and aptitude to learn computer packages that are essential to the role.
Desirable
- Ability to make clinical judgement decisions related to complex symptom management of patients that involve complex facts or situations, analysing what is needed and comparing a range of options for patients with life limiting illness.
- Recruitment and selection experience.
- Knowledge of Quality Improvement within healthcare.
- Ability to formulate improvement plans based on incident trends.
- Ability to support change management & clinical developments initiates.
- Budgetary awareness.
Qualifications
Essential
- NMC Registered Nurse (Adult) with active NMC PIN (no restrictions on practice).
- Nursing Degree or equivalent or can demonstrate study to Degree level.
- Student Nurse Assessor / Supervisor course.
- Evidence of recent CPD, study / courses attended within relevant areas to a Specialist Palliative Care setting.
- History Taking & Physical Assessment qualification or willingness to undertake
Desirable
- Advanced communication qualification.
- Nurse Assessor/Mentor training
- Masters degree/modules or working towards.
- Degree/modules in leadership/management or willingness to undertake.
- Edward Jenner NHS Leadership Academy Course or similar management and/or leadership course.
- Appraisal training.
- Absence Management Training.
- Teaching course e.g., PTLLS, DTLLS, ENB.
- Appropriate competency documentation and evidence of making DNACPR decisions and completion of TEPS, ReSPECT forms.
Experience
Essential
- Demonstrate substantial post registration experience and knowledge in supporting care and symptom management for palliative and end of life care patients and their relatives through the dying process.
- Demonstrable experience of working with or within an MDT setting.
- Experience in prioritising own workload and that of others with delegation of work appropriately and efficiently.
- Experience of developing and teaching others.
- Experience in and/or supervision of junior staff members.
- Experience of syringe drivers, insertion of urinary catheters, taking blood and other clinical procedures.
- Experience of managing pressure areas.
Desirable
- Previous nursing experience of practising in a variety of clinical settings and teams.
- Community based nursing experience.
- Experience of intravenous injections, infusions, endotracheal suctioning, insertion of male urinary catheters.
- Demonstrate experience of clinical governance and risk management
- Experience of being able to lead in and assist others in audits, surveys, and research & development.
- Ability to communicate complex and highly sensitive information to patients and relatives.
- Undertaking and interpreting Audit data.
Attitude, aptitudes, personal characteristics
Essential
- Proactive & ability to work on own initiative and independently, as well as part of a team.
- Professional at all times.
- Motivated and able to motivate others.
- Calm and objective.
- A positive approach to all aspects of work including influencing, managing and supporting change.
- Quality focused, 'customer care' ethos.
- Ability to foster positive relationships.
- Diplomatic, honest, behaves with integrity.
- Confidence and self-awareness of own limitations and professional boundaries.
- Resilient practitioner with the ability to work under pressure on occasions.
- Demonstrates commitment to St Michael's vision and values.
Other requirements
Essential
- Full UK driving license.
- Access to transport to travel within the community setting across the SMH catchment area.
- Ability to work flexibly across a 7-day week.
- Business use on vehicle insurance.
- Ability to work across St. Michaels Hospice services, as needs dictate.
Desirable
Person Specification
Skills, Knowledge, Abilities
Essential
- Work independently as part of the wider nursing team.
- Demonstrate knowledge of incident reporting.
- Demonstrable knowledge and understanding of quality and governance.
- Demonstrate ability to undertake staff appraisals and manage performance.
- Ability to effectively deputise and manage a clinical service.
- Excellent interpersonal & communication skills with the ability to effectively communicate on the telephone and have IT experience.
- Listening, negotiation and influencing skills.
- Demonstrable mentorship skills.
- Demonstrable computer literacy with knowledge of databases, Microsoft, use of email and aptitude to learn computer packages that are essential to the role.
Desirable
- Ability to make clinical judgement decisions related to complex symptom management of patients that involve complex facts or situations, analysing what is needed and comparing a range of options for patients with life limiting illness.
- Recruitment and selection experience.
- Knowledge of Quality Improvement within healthcare.
- Ability to formulate improvement plans based on incident trends.
- Ability to support change management & clinical developments initiates.
- Budgetary awareness.
Qualifications
Essential
- NMC Registered Nurse (Adult) with active NMC PIN (no restrictions on practice).
- Nursing Degree or equivalent or can demonstrate study to Degree level.
- Student Nurse Assessor / Supervisor course.
- Evidence of recent CPD, study / courses attended within relevant areas to a Specialist Palliative Care setting.
- History Taking & Physical Assessment qualification or willingness to undertake
Desirable
- Advanced communication qualification.
- Nurse Assessor/Mentor training
- Masters degree/modules or working towards.
- Degree/modules in leadership/management or willingness to undertake.
- Edward Jenner NHS Leadership Academy Course or similar management and/or leadership course.
- Appraisal training.
- Absence Management Training.
- Teaching course e.g., PTLLS, DTLLS, ENB.
- Appropriate competency documentation and evidence of making DNACPR decisions and completion of TEPS, ReSPECT forms.
Experience
Essential
- Demonstrate substantial post registration experience and knowledge in supporting care and symptom management for palliative and end of life care patients and their relatives through the dying process.
- Demonstrable experience of working with or within an MDT setting.
- Experience in prioritising own workload and that of others with delegation of work appropriately and efficiently.
- Experience of developing and teaching others.
- Experience in and/or supervision of junior staff members.
- Experience of syringe drivers, insertion of urinary catheters, taking blood and other clinical procedures.
- Experience of managing pressure areas.
Desirable
- Previous nursing experience of practising in a variety of clinical settings and teams.
- Community based nursing experience.
- Experience of intravenous injections, infusions, endotracheal suctioning, insertion of male urinary catheters.
- Demonstrate experience of clinical governance and risk management
- Experience of being able to lead in and assist others in audits, surveys, and research & development.
- Ability to communicate complex and highly sensitive information to patients and relatives.
- Undertaking and interpreting Audit data.
Attitude, aptitudes, personal characteristics
Essential
- Proactive & ability to work on own initiative and independently, as well as part of a team.
- Professional at all times.
- Motivated and able to motivate others.
- Calm and objective.
- A positive approach to all aspects of work including influencing, managing and supporting change.
- Quality focused, 'customer care' ethos.
- Ability to foster positive relationships.
- Diplomatic, honest, behaves with integrity.
- Confidence and self-awareness of own limitations and professional boundaries.
- Resilient practitioner with the ability to work under pressure on occasions.
- Demonstrates commitment to St Michael's vision and values.
Other requirements
Essential
- Full UK driving license.
- Access to transport to travel within the community setting across the SMH catchment area.
- Ability to work flexibly across a 7-day week.
- Business use on vehicle insurance.
- Ability to work across St. Michaels Hospice services, as needs dictate.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
