Store Manager (South Ham)

Job description

Job responsibilities

This is a hands-on management role to ensure the smooth running and success the store. Responsibility for adequate staffing levels using both permanent staff and volunteers, whilst maintaining the stock and premises to the required standard.

Responsibilities

Management

Effectively line manage the Assistant Store Manager seeking support from the Head of Retail and HR, where necessary

• Manage own and Assistant Store Managers hours to ensure that a paid member of staff is present in the shop at all times during opening hours.
• Organise and manage a volunteer duty roster sufficient to cover the needs of the store and make sure the roster is displayed and accurate at all times.
• To recruit, train and supervise volunteers ensuring good team work and that St. Michaels Hospice (SMH) is well represented in the North Hampshire community.
• Ensure customers are welcomed and treated courteously at all times.

Ensure tax-paying donors are signed on to Retail Gift & Gain scheme.

Stock Control

Ensure all goods are priced according to Retail Policies and maintain pricing knowledge of commercial retailers.

Operate a system of stock rotation and a reduction, ensuring all stock being offered for sale is of a high standard and meets current legislative standards.

Organise an efficient and safe backroom where inward goods and stored items are in their correct and safe location.

To identify items suitable for sale via eBay, log and forward them in accordance with current procedures.

Premises

Take responsibility to ensure that the store is open at all displayed times and act as a key holder, registered with the local police, for the premises.

Maintain a neat and tidy store within the corporate layout, ensuring a consistently high standard of cleanliness and hygiene is maintained in the store.

Ensure any goods left outside the premises overnight are removed promptly and appropriately each morning.

Inform the Head of Retail of any problems or damage pertaining to the premises.

Ensure the site complies with Organisational Health and Safety Policy and any relevant Health and Safety regulations.

Ensure that the premises and volunteers comply with all relevant Trading Standards, Charity and other applicable legislations.

Administration

Produce and keep accurate paper work as required by the Retail Head Office.

Produce daily sales figures and submit weekly returns to the Finance department.

Ensure the till and Credit Card Machine (PDQ)are operated correctly and accurately.

Ensure cash reconciles with the till and credit card machine daily before leaving the premises.

Maintain a high level of security of cash and stock, cashing-up and bank takings daily or as directed.

Attend monthly retail managers meetings to ensure full understanding of developments of both SMH and the Retail Department.

Comply with all SMH marketing initiatives.

Learning and Development

Positively commit to annual staff appraisals and regular performance / competencies reviews to ensure personal professional development.

Undertake all statutory and mandatory training, as required.

Communication

Communicate respectfully in an open, accurate and straightforward way with colleagues across the organisation.

Communicate any urgent matters to your line manager or escalate to the appropriate level, as appropriate.

Keep clear and accurate records which identify any risk or problems that have arisen with details on responses taken.

Display a good level of competency in using computer software for record keeping, report writing and communicating.

General Responsibilities

Work to maintain the values, vision and aims of St. Michaels Hospice.

Additional Duties In discussion with the line manager to undertake work, as and when required, in support of St. Michaels Hospice as an organisation.

Public Relations To represent St. Michaels Hospice in the community and public domain, including social media, appropriately.

Undertake all statutory and mandatory training, as required.

To be conversant with and adhere to all St. Michaels Hospice Policies and Procedures.

Be responsible for upholding and promoting St. Michaels Hospice safeguarding policies, ensuring the safety and well-being of all individuals, and promptly reporting any concerns or incidents in accordance with established procedures.

This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder.

Take responsibility for own personal safety and of others whilst at work. You will take appropriate action or report any concerns to address any health and safety issues that you or members of your team may be aware of.

This job description is an outline of the role and responsibilities. From time to time, due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

Person Specification

Qualifications

Essential

• Education to GSCE or equivalent standard.

Desirable

• A levels or Level 3 qualifications

Experience

Essential

• Retail management experience
• Ability to engage and motivate staff and volunteers
• Cash management

Desirable

• Charity retailing experience
• Working with volunteers
• Holding a supervisory position
• Gift aid experience

Skills, Knowledge, Abilities

Essential

• Work without supervision
• To communicate with people from a wide range of backgrounds.
• Prioritisation of workloads
• Organised and methodical
• Understanding of display and merchandising

Desirable

• Understanding of retail industry
• Knowledge of current retail market

Attitude, Aptitudes, Personal Characteristics

Essential

• Team working
• Physical fitness
• Highly flexible to working arrangement
• Able to use initiative

Desirable

• Assertive
• Creative
• Drive and enthusiasm
• Cheerful and outgoing

Other requirements

Essential

• Driving Licence
• Access to vehicle to respond to call out
• Availability to work alternate weekends

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (North Hampshire)

Address

St. Michaels Hospice Retail Ltd

47 Kings Road

Basingstoke

Hampshire

RG22 6DJ

Employer's website

https://www.stmichaelshospice.org.uk/ (Opens in a new tab)