Dementia Care Coordinator

Job description

Job responsibilities

Job Description

Job Title:Care Coordinator

Reports to:Care Manager/Dementia Care Manager

Accountable to: Home Manager

Responsible for:Occasional oversight of volunteers

Main purpose of job

To provide administrative support to the Nursing and Care Team while managing the front of house reception service.

Work collaboratively with colleagues to ensure a seamless administrative service

To ensure that, at all times, residents and visitors are treated with respect and dignity and that individuals rights to privacy, independence and choice are met with kindness and compassion

Key responsibilities

1.Providing a professional, welcoming, customer focused front of house service to all residents, visitors and staff, following the relevant policies and procedures to ensure their safety and wellbeing.

2.Managing internal and external queries, deliveries, correspondence and communications. Accurately recording relevant information, providing a response or passing the information to the appropriate person in a timely way.

3.Being the first point of contact for the nursing and/or dementia floors, answering telephone queries and signposting services as required.

4.Supporting the nursing team in management of the diaries, ensuring all paperwork in place for resident assessment and reviews.

5.Providing administrative support to the Care/Dementia Care Manager in implementing HR procedures e.g. absence management, and Learning and Development activities, ensuring compliance with CQC and GDPR regulations

6.Support payroll administration by collating and recording bank and additional hours on a monthly basis

7.Carrying out administrative tasks to support the safety and wellbeing of residents as directed including, but not limited to: updating resident information, maintaining the Duty of Care folder, arranging transport appointments and supporting the Home activities and outings programme.

8.Collating data for the Home Manager/Deputys as required for Quality Assurance and external auditors

9.Point of contact for logging health and safety concerns via the facilities system

10.Arranging the booking and coordination of visiting healthcare professionals and hospital appointments.

11.To take responsibility for their own development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues

12.Providing support in an emergency situation including dialling 999 if required and directing ambulance staff on arrival.

13.To understand and undertake the fire duties required of the role and follow the Homes procedures, managing visitors any visitors in the Reception area.

General

1.To undertake such other duties as may be required and which are consistent with the nature of this post as determined by (post title/your manager)

2.To comply with all Royal Star & Garter policies and procedures

3.To promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported.

4.Promote and maintain a safe environment by complying with the requirements set out in the Homes Health & Safety Policy, the Homes security procedures and guidelines for moving and handling residents

5.To actively promote equality of opportunity in all day to day activities

6.The post requires a high degree of confidentiality. The job holder will be required to meet these exacting standards at all times, whether in or outside work.

Working pattern

37.5 hrs per week, Monday to Friday 8.30am to 4.30pm or 09.00am to 5.00pm with some flexibility at times.

Our Mission

To provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia.

Our Values

We are a values based organisation and strive to demonstrate our values in all we do:

With loveWe carry out our work with love, showing that we genuinely care for residents, guests and staff

Living positivelyWe are optimistic in everything we do and support residents & guests in leading happy and fulfilled lives

As a familyWe work and live and one team, one family, one community

Standing in their shoesWe show admiration and respect for our residents & guests and never forget what they have done

Care with courageWe are not afraid to what whats right and what is needed

Person specification

Essential behaviours / characteristics:

1.You can be a proactive member of a dynamic, high-performing team, treating others with respect, kindness and understanding

2.You have a strong commitment to nursing the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible. It is about recognising that each person is an individual and adapting ones own approach accordingly.

3.You can work collaboratively with people from different backgrounds and with different perspectives than your own, building positive and effective relationships .

4.You recognise the strengths of people in your team, sharing your knowledge and skills to support and develop their abilities. Challenging poor attitudes and performance issues in a timely and constructive manner.

5.You model professional conduct, showing determination, drive and commitment at all times, particularly when faced with challenges and setbacks.

6.You reflect on your practice: identifying your own strengths and limitations; being receptive to feedback; and, actively seeking and making use of opportunities for development and wellbeing.

7.You manage your time effectively, ensuring that you understand the roles and responsibilities of colleagues and are comfortable discussing your wellbeing.

Essential experience:

1.QCF Level 3 in administration (or equivalent)

2.Previous administration experience in similar environment

3.Excellent computer literacy and knowledge of MS Office: Outlook, Word, Excel and PowerPoint

4.Organisational skills, including the ability to prioritise and meet deadlines

Desirable experience:

1.Experience of and genuine desire to work in care of older people/ people living with disability and/or dementia.

Person Specification

Qualifications

Essential

• 1.QCF Level 3 in administration or equivalent

Experience

Essential

• 2.Previous administration experience in similar environment
• 3.Excellent computer literacy and knowledge of MS Office: Outlook, Word, Excel and PowerPoint
• 4.Organisational skills, including the ability to prioritise and meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Star & Garter

Address

Royal Star & Garter Homes

Upper Brighton Road

Surbiton

Surrey

KT6 6JY

Employer's website

https://starandgarter.org/ (Opens in a new tab)