Second Step

Mental Health Crisis Worker

The closing date is 24 April 2026

Job summary

We are recruiting a Mental Health Crisis Worker to join our Crisis Team, in Gloucester House, Southmead. The team provide a 24/7 service. This exciting opportunity has arisen within the Bristol Mental Health Partnership, which involves collaborative working between a number of organisations to include Second Step and Avon and Wiltshire Partnership Trust (part of the National Health Service).

Main duties of the job

About the role The successful applicant will have the opportunity to: Work with families, carers and friends and be working within a multi-disciplinary team Support a caseload An excellent communicator Build therapeutic relationship with service users Receive management and clinical supervision, together with group reflective practice This job is full time and permanent, with a salary of £26,056 per annum. In addition there is an uplift of £2,116 for working nights. Full details of this exciting opportunity can be found in the Role Profile.

About us

Could you inspire hope for people who are struggling with their mental health? Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Details

Date posted

10 April 2026

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1190079

Job locations

Gloucester House

Dorian Way

Bristol

BS10 5NB


Job description

Job responsibilities

About you You will: have a considered, thoughtful and reflective approach toward supporting an individual in their recovery journey able to care plan and carry through a persons care. have good communication skills and an ability to liaise with multiple agencies (secondary care teams, GPs friends and family are just a few examples of the people somebody might liaise with regularly). The ideal candidate will have worked within mental health, providing a wide range of interventions to assist people, during a period of acute mental health crisis and connecting into community resources. You must: be passionate about improving the lived experience and health of people using mental health services have proven knowledge of support needs of people with mental health needs .What we offer to be part of a friendly team, with direct support from your operational team and line manager in-depth induction to Second Step and Avon and Wiltshire Partnership Trust to all the relevant training and support you need to do your job well monthly one-to-one sessions with your line manager If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Louise Roberts, Human Resources Partnership Lead on 07790551139 or email Louise.Roberts@second-step.co.uk About us We are taking positive action to increase diversitythroughoutour organisation, and to nurture a culture ofinclusionfor all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being Black, African, Carribean and Asian descent to apply as these groups are currently under-represented at Second Step. To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidates skills and qualities.

Job description

Job responsibilities

About you You will: have a considered, thoughtful and reflective approach toward supporting an individual in their recovery journey able to care plan and carry through a persons care. have good communication skills and an ability to liaise with multiple agencies (secondary care teams, GPs friends and family are just a few examples of the people somebody might liaise with regularly). The ideal candidate will have worked within mental health, providing a wide range of interventions to assist people, during a period of acute mental health crisis and connecting into community resources. You must: be passionate about improving the lived experience and health of people using mental health services have proven knowledge of support needs of people with mental health needs .What we offer to be part of a friendly team, with direct support from your operational team and line manager in-depth induction to Second Step and Avon and Wiltshire Partnership Trust to all the relevant training and support you need to do your job well monthly one-to-one sessions with your line manager If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Louise Roberts, Human Resources Partnership Lead on 07790551139 or email Louise.Roberts@second-step.co.uk About us We are taking positive action to increase diversitythroughoutour organisation, and to nurture a culture ofinclusionfor all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being Black, African, Carribean and Asian descent to apply as these groups are currently under-represented at Second Step. To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidates skills and qualities.

Person Specification

Experience

Essential

  • A experience working with people with mental health
  • needs, or people with complex needs
  • Proven experience of working with people with multiple
  • needs (e.g. mental health, homelessness, alcohol/drug
  • dependency long term conditions)
  • Proven experience of carrying out needs and/or risk
  • assessments and the support planning process
  • Experience of working with a number of individuals with
  • competing needs and priorities

Desirable

  • Proven experience of mental health
  • issues and/or services, either as a user,
  • carer or supporter.
  • A years experience
Person Specification

Experience

Essential

  • A experience working with people with mental health
  • needs, or people with complex needs
  • Proven experience of working with people with multiple
  • needs (e.g. mental health, homelessness, alcohol/drug
  • dependency long term conditions)
  • Proven experience of carrying out needs and/or risk
  • assessments and the support planning process
  • Experience of working with a number of individuals with
  • competing needs and priorities

Desirable

  • Proven experience of mental health
  • issues and/or services, either as a user,
  • carer or supporter.
  • A years experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

Gloucester House

Dorian Way

Bristol

BS10 5NB


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

Gloucester House

Dorian Way

Bristol

BS10 5NB


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Human Resources Partnership Lead

Louise Roberts

Louise.Roberts@second-step.co.uk

07790551139

Details

Date posted

10 April 2026

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1190079

Job locations

Gloucester House

Dorian Way

Bristol

BS10 5NB


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