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Second Step

Recovery Navigator, Intensive Outreach Service

The closing date is 04 March 2026

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Job summary

The IOS team exists because people in acute mental health distress often fall between servicestoo unwell to cope alone but not always needing long hospital stays. IOS bridges this gap by providing intensive, practical, and emotional support at home to keep people safe, stable, and moving forward.

Main duties of the job

Were recruiting a Recovery Navigator to join our Intensive Outreach Service in Swindon, supporting people referred from AWP services for up to six weeks to help prevent hospital admission or to support their independence after leaving a psychiatric hospital, as well as helping those experiencing serious or sudden mental health difficulties.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Details

Date posted

24 February 2026

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1176968

Job locations

Pinetrees

Swindon

SN2 1RF


Job description

Job responsibilities

Provide short-term, person-centred, trauma-informed support to people with serious mental health needs. Support safe transitions between hospital and home, working independently with a personal caseload and delivering structured 1:1 community-based support. Support individuals to prevent/reduce intensive mental health symptoms to prevent psychiatric hospital admission. Work collaboratively with clinical teams and community partners while helping individuals build independence and set/achieve support goals.

Job description

Job responsibilities

Provide short-term, person-centred, trauma-informed support to people with serious mental health needs. Support safe transitions between hospital and home, working independently with a personal caseload and delivering structured 1:1 community-based support. Support individuals to prevent/reduce intensive mental health symptoms to prevent psychiatric hospital admission. Work collaboratively with clinical teams and community partners while helping individuals build independence and set/achieve support goals.

Person Specification

Experience

Essential

  • A minimum of two years significant experience working with
  • people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter
Person Specification

Experience

Essential

  • A minimum of two years significant experience working with
  • people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Second Step

Address

Pinetrees

Swindon

SN2 1RF


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

Pinetrees

Swindon

SN2 1RF


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Jessica Chivers

Jessica.Chivers@second-step.co.uk

Details

Date posted

24 February 2026

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1176968

Job locations

Pinetrees

Swindon

SN2 1RF


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