Second Step

Senior Operations Administrator

The closing date is 06 January 2026

Job summary

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

We are recruiting an Administrator to join our Quality and Improvement Team, providing admin support for the Quality and Improvement Team, Director of Quality and Performance Senior Operations Managers and Head of Psychology.

About the role

The role is part time, 16 hours per week, working hybrid between our office in Pennywell Road, Bristol, and home. It is a fixed term position for 6 months from the date you join.

You will be providing administrative and secretarial support including minute taking, meeting scheduling, file management and producing high quality papers, documents and presentations.

Main duties of the job

About you

You will be passionate about mental health and have a strong background in administration and business support including diary and meeting management.

You will have excellent IT skills, being confident using Microsoft Office, Sharepoint and Teams. You will be an effective communicator and able to work with staff of all levels. You will enjoy working within a team as well as undertaken delegated project work

About us

About us

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.

We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.

To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidates skills and qualities.

Details

Date posted

23 December 2025

Pay scheme

Other

Salary

£11,254 a year

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

SEC1164492

Job locations

162 Pennywell Road

St Judes

Bristol

BS5 0TX


Job description

Job responsibilities

About us We are taking positive action to increase diversitythroughoutour organisation, and to nurture a culture ofinclusionfor all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step. To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidates skills and qualities.

Job description

Job responsibilities

About us We are taking positive action to increase diversitythroughoutour organisation, and to nurture a culture ofinclusionfor all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step. To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidates skills and qualities.

Person Specification

Experience

Essential

  • A minimum of 1 years experience of administration, business or operational support
  • Proven experience of organising or supporting the organisation of meetings and events
  • Ability to engage with others to develop effective relationships
  • Experience of project work
  • Experience of the drafting, editing and production of reports and presentations
  • Developing and implementing new procedures

Desirable

  • Experience of working in the voluntary sector
  • Receiving and handling complaints
  • Developing and implementing new procedures
Person Specification

Experience

Essential

  • A minimum of 1 years experience of administration, business or operational support
  • Proven experience of organising or supporting the organisation of meetings and events
  • Ability to engage with others to develop effective relationships
  • Experience of project work
  • Experience of the drafting, editing and production of reports and presentations
  • Developing and implementing new procedures

Desirable

  • Experience of working in the voluntary sector
  • Receiving and handling complaints
  • Developing and implementing new procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road

St Judes

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road

St Judes

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Quality & Improvement Manager

Sarah Read

sarah.read@second-step.co.uk

Details

Date posted

23 December 2025

Pay scheme

Other

Salary

£11,254 a year

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

SEC1164492

Job locations

162 Pennywell Road

St Judes

Bristol

BS5 0TX


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