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Second Step

Mental Health Crisis Worker (Crisis Safe Space)

The closing date is 28 February 2026

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Job summary

Open Mental Health is an alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Somerset get the support they need, when they need it. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time. Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

Main duties of the job

The Crisis Safe Space service operates 7 nights per week (5.30 11:00pm) in our Sedgemoor premises. We provide a safe, welcoming, comfortable place for people experiencing acute emotional distress to receive the support they need We also work with our Open Mental Health partners to seek further support as required.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

17 December 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1159587

Job locations

The Rollercoaster Building

Bridgwater

TA6 4RL


Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach.

Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach.

Person Specification

Experience

Essential

  • A minimum of two years significant experience working with
  • people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs
  • (e.g. mental health, homelessness, alcohol/drug dependency long
  • term conditions)
  • Proven experience of carrying out needs and/or risk assessments
  • and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter
Person Specification

Experience

Essential

  • A minimum of two years significant experience working with
  • people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs
  • (e.g. mental health, homelessness, alcohol/drug dependency long
  • term conditions)
  • Proven experience of carrying out needs and/or risk assessments
  • and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

The Rollercoaster Building

Bridgwater

TA6 4RL


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

The Rollercoaster Building

Bridgwater

TA6 4RL


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Recovery Navigator

Mike England

mike.england@second-step.co.uk

Details

Date posted

17 December 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1159587

Job locations

The Rollercoaster Building

Bridgwater

TA6 4RL


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