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Second Step

Mental Health Crisis Worker (Crisis Safe Space)

The closing date is 28 February 2026

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Job summary

The Crisis Safe Space service operates 7 nights per week (5.30 11:00pm) in our Sedgemoor premises. We provide a safe, welcoming, comfortable place for people experiencing acute emotional distress to receive the support they need We also work with our Open Mental Health partners to seek further support as required.

Main duties of the job

Our shared ambition is to ensure that people living with mental health problems get the right support at the right time. Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

About us

Second Step is a leading provider of mental health services. We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values.

Details

Date posted

08 December 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1159587

Job locations

Rollercoaster Building

Parkway

Bridgwater

TA6 4PL


Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach. Co-produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach. Co-produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Person Specification

Experience

Essential

  • A minimum of two years significant experience working with
  • people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter
Person Specification

Experience

Essential

  • A minimum of two years significant experience working with
  • people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

Rollercoaster Building

Parkway

Bridgwater

TA6 4PL


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

Rollercoaster Building

Parkway

Bridgwater

TA6 4PL


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Alex Carter

alex.carter@second-step.co.uk

Details

Date posted

08 December 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1159587

Job locations

Rollercoaster Building

Parkway

Bridgwater

TA6 4PL


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