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Second Step

Bank Worker

The closing date is 21 December 2025

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Job summary

Our Bank particularly suits applicants who are looking for flexibility, enjoy variety at work, and are interested in expanding their skills and experience by working across different services. This form of work can work especially well for those in further education or with current responsibilities limiting the length of work they can commit to.

Main duties of the job

We are looking to expand our team of Bank Workers who can provide staffing support for our services in Bristol. Our Bank Workers support those facing mental health challenges, housing insecurity and/or homelessness. At this time, we are particularly looking to recruit individuals interested in work with our Bristol-based services on weekdays.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

£13.54 an hour night shifts paid at £14.64 per hour

Contract

Bank

Duration

1 days

Working pattern

Part-time

Reference number

SEC1153065

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation and with a Recovery orientated approach. Liaise effectively with all agencies and other parties involved in service users support in order to deliver the support package including referrals to other support providers. Identify, assess and manage risk to ensure risk is minimised. Work in a safe manner ensuring the health and safety policies of the organisation are implemented and fully adhered to. Build and sustain relationships with service users to enable delivery of the support plan and to enable them to make informed decisions about their mental wellbeing, housing and support, maximising their independence and providing advocacy role where appropriate. Promote and facilitate service user involvement and inclusion within the organisation and the community in line with Second Step objectives. Manage workload, documentation and time effectively. Provide flexible cover as required including some evening and weekend working and covering for other colleagues when necessary

Job description

Job responsibilities

Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation and with a Recovery orientated approach. Liaise effectively with all agencies and other parties involved in service users support in order to deliver the support package including referrals to other support providers. Identify, assess and manage risk to ensure risk is minimised. Work in a safe manner ensuring the health and safety policies of the organisation are implemented and fully adhered to. Build and sustain relationships with service users to enable delivery of the support plan and to enable them to make informed decisions about their mental wellbeing, housing and support, maximising their independence and providing advocacy role where appropriate. Promote and facilitate service user involvement and inclusion within the organisation and the community in line with Second Step objectives. Manage workload, documentation and time effectively. Provide flexible cover as required including some evening and weekend working and covering for other colleagues when necessary

Person Specification

Experience

Essential

  • Have at least 1 years experience supporting people experiencing mental health difficulties. This could include voluntary work.
  • Be able to demonstrate empathy and a passion for supporting others.
  • Be IT literate and comfortable recording information on a computer system.
  • Be able to work on your own or as part of a team.
Person Specification

Experience

Essential

  • Have at least 1 years experience supporting people experiencing mental health difficulties. This could include voluntary work.
  • Be able to demonstrate empathy and a passion for supporting others.
  • Be IT literate and comfortable recording information on a computer system.
  • Be able to work on your own or as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Bank Coordinator

George Budden

bank@second-step.co.uk

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

£13.54 an hour night shifts paid at £14.64 per hour

Contract

Bank

Duration

1 days

Working pattern

Part-time

Reference number

SEC1153065

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


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