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Second Step

Support Worker

The closing date is 24 September 2025

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Job summary

Are you passionate about supporting people who have experienced complex challenges in life to thrive? Are you caring, compassionate and resilient? Do you have experience of supporting people to sustain housing and tenancies? Would you enjoy being a part of a dynamic and diverse team? We have an exciting opportunity for someone who is eager to enable clients with complex needs to move towards recovery. As a Support Worker in our High Support Accommodation Service, you will work in a psychologically and trauma informed way, be values led and looking to grow both personally and professionally.

Main duties of the job

The aim of a Support Worker is to deliver person-centred support to clients who are on a journey to recovery and who live in our High Support Accommodation

About us

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

SEC1137934

Job locations

Homefield Court, St George

Bristol

BS5 8HP


Job description

Job responsibilities

Holding a caseload of complex clients who you meet 1:1 at least weekly Developing and facilitating groups and activities for clients Developing support plans and working creatively with clients Maintaining detailed case notes Helping clients to develop new skills and independence Helping clients to manage income and reduce debt Responding to incidents and ensuring accurate reporting Promoting the safety and wellbeing of clients Supporting the housing team to effectively manage the building Championing hope and courage

Job description

Job responsibilities

Holding a caseload of complex clients who you meet 1:1 at least weekly Developing and facilitating groups and activities for clients Developing support plans and working creatively with clients Maintaining detailed case notes Helping clients to develop new skills and independence Helping clients to manage income and reduce debt Responding to incidents and ensuring accurate reporting Promoting the safety and wellbeing of clients Supporting the housing team to effectively manage the building Championing hope and courage

Person Specification

Experience

Essential

  • A minimum of one years experience of working with people with mental health needs
  • Experience of supporting people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency, rough sleeping)
  • Experience of assessing/managing risk and/or support planning

Desirable

  • experience of working within a housing and support agency
  • experience of mental health issues and/or services, either as a user, carer or supporter.
Person Specification

Experience

Essential

  • A minimum of one years experience of working with people with mental health needs
  • Experience of supporting people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency, rough sleeping)
  • Experience of assessing/managing risk and/or support planning

Desirable

  • experience of working within a housing and support agency
  • experience of mental health issues and/or services, either as a user, carer or supporter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

Homefield Court, St George

Bristol

BS5 8HP


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

Homefield Court, St George

Bristol

BS5 8HP


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Angela Higgins

angela.higgins@second-step.co.uk

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

SEC1137934

Job locations

Homefield Court, St George

Bristol

BS5 8HP


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