Go back
Second Step

Recovery Coach, Help When You Need it

The closing date is 01 September 2025

Apply for this job

Job summary

We are recruiting a 1.0FTE 37 hours per week Recovery Coach to join our HWYNI Team in Bristol to support in providing low level tier 2 support for people across Bristol. Help When You Need It aims to provide people with flexible, tailored support at the right time and place. The Bristol based service will also link in with other agencies to overcome the barriers than limit people from achieving their goals.

Main duties of the job

The purpose of the role is to engage and support service users in leading their journeys, and to maximise their choice and control over the support they receive by developing a responsible network of support. To work with agencies, family, friends and others to create a comprehensive network of support that remains beyond the end of support provisions. To work in a motivational and psychologically informed way to create service user independence as quickly as possible, whilst managing needs and risk.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and other needs. Our vision is that we believe in a world where everyone affected by mental health support needs can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

Details

Date posted

22 August 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Fixed term

Duration

3 months

Working pattern

Full-time

Reference number

SEC1131010

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Work to the Recovery Coach model principles Conduct and support service users assessments Positively manage and reduce service user risk using risk planning tools Working with a caseload, undertake proactive work across Bristol to engage and build trusting relationships with clients. Developing a full understanding of their backgrounds, current situation, their priorities, needs, hopes and ambitions. Provide a single consistent point of contact for a service user and other people working with them

Job description

Job responsibilities

Work to the Recovery Coach model principles Conduct and support service users assessments Positively manage and reduce service user risk using risk planning tools Working with a caseload, undertake proactive work across Bristol to engage and build trusting relationships with clients. Developing a full understanding of their backgrounds, current situation, their priorities, needs, hopes and ambitions. Provide a single consistent point of contact for a service user and other people working with them

Person Specification

Experience

Essential

  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients
Person Specification

Experience

Essential

  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Rob Hayball

rob.hayball@second-step.co.uk

Details

Date posted

22 August 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Fixed term

Duration

3 months

Working pattern

Full-time

Reference number

SEC1131010

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Privacy notice

Second Step's privacy notice (opens in a new tab)