Job summary
As part of the Mental Health and Wellbeing Partnership in B&NES, Swindon and Wiltshire (BSW), Second Step works alongside organisations like Alabar, Missing Link, and Nilaari to deliver trauma-informed, culturally inclusive, and integrated mental health support.
Our Recovery Navigators work closely with clients, GPs, VCSE organisations, and NHS providers to deliver community-based support that fosters resilience, social connection, and wellbeing. This role is central to managing and developing a team that puts people at the heart of recovery.
Main duties of the job
As a Senior Recovery Navigator, youll manage a team of Recovery Navigators and hold a small caseload of clients with moderate to severe mental health needs. Youll oversee referrals, provide leadership, and coordinate collaborative care across a multi-agency network.
About us
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs.
We aim to inspire hope and deliver change for everybody and every community we work with.
Job description
Job responsibilities
Provide supervision, guidance, and development opportunities for staff.
Triage and assess new referrals and conduct support conversations using tools like DIALOG+.
Coordinate integrated support and contribute to multi-disciplinary discussions.
Advocate for culturally appropriate, person-centred approaches to care.
Use your lived experience of mental health (if applicable) to provide relatable and meaningful support.
Job description
Job responsibilities
Provide supervision, guidance, and development opportunities for staff.
Triage and assess new referrals and conduct support conversations using tools like DIALOG+.
Coordinate integrated support and contribute to multi-disciplinary discussions.
Advocate for culturally appropriate, person-centred approaches to care.
Use your lived experience of mental health (if applicable) to provide relatable and meaningful support.
Person Specification
Experience
Essential
- A minimum of two years recent experience of working with people
- with mental health needs including needs assessments and the
- support planning process.
- Experience of working with people with multiple needs e.g.
- mental health, learning difficulty, personality disorder.
- Experience of providing practical and emotional support to enable
- the client to take up the responsibilities of their own recovery.
- Experience of working within a multi-disciplinary environment
- Experience of leading a team including providing regular supervisions, completing annual appraisals and creating
- performance development plans.
Desirable
- Proven experience of mental health issues and/or services, either as a user, carer, supporter, volunteer or worker.
Person Specification
Experience
Essential
- A minimum of two years recent experience of working with people
- with mental health needs including needs assessments and the
- support planning process.
- Experience of working with people with multiple needs e.g.
- mental health, learning difficulty, personality disorder.
- Experience of providing practical and emotional support to enable
- the client to take up the responsibilities of their own recovery.
- Experience of working within a multi-disciplinary environment
- Experience of leading a team including providing regular supervisions, completing annual appraisals and creating
- performance development plans.
Desirable
- Proven experience of mental health issues and/or services, either as a user, carer, supporter, volunteer or worker.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
