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Second Step

Recovery Navigator, Safe Haven

The closing date is 04 August 2025

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Job summary

The Safe Haven is an out-of-hours service that offers short-term support to clients, 7 days a week, 365 days a year. The service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team can offer clients advice around managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene; we can provide guidance and support for signposting for issues that are causing stress such as housing, debt, health problems, substance misuse and unemployment.

Main duties of the job

You will be working alongside your Recovery Navigator colleagues providing support to clients in person or on the phone. Youll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will take a holistic view, with a recovery and psychologically informed approach. You will have good organisational skills, be proficient in IT and be able to complete accurate and concise client records within specific timeframes. You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

15 July 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1121967

Job locations

4 Boulevard

Weston- Super-Mare

BS23 1NA


Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically informed, equalities based approach. Co-produce, implement and review recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice. Identify, assess, contribute, maintain, feed back, and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Second Step are implemented and fully adhered to ensure all safeguarding issues are properly managed.

Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically informed, equalities based approach. Co-produce, implement and review recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice. Identify, assess, contribute, maintain, feed back, and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Second Step are implemented and fully adhered to ensure all safeguarding issues are properly managed.

Person Specification

Experience

Essential

  • A minimum of two years significant experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter
Person Specification

Experience

Essential

  • A minimum of two years significant experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

4 Boulevard

Weston- Super-Mare

BS23 1NA


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

4 Boulevard

Weston- Super-Mare

BS23 1NA


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Recruitment Team

jobs@second-step.co.uk

Details

Date posted

15 July 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1121967

Job locations

4 Boulevard

Weston- Super-Mare

BS23 1NA


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