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Second Step

Intensive Outreach Recovery Navigator

The closing date is 27 July 2025

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Job summary

The Intensive Outreach Service (IOS) supports individuals across Bath and North East Somerset, Swindon and Wiltshire (BSW) who are experiencing severe and enduring mental health challenges. We work alongside the AWP Intensive Team to deliver person-centred, trauma-informed and culturally inclusive support, helping individuals move toward stability, independence and engagement in their communities. IOS is part of the Mental Health and Wellbeing Partnership, a collaboration between Second Step, Alabar, Missing Link and Nilaari, working in partnership with NHS providers and Primary Care Networks across BSW.

Main duties of the job

As a Recovery Navigator, youll be embedded in a multi-disciplinary team, delivering intensive, personalised support.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with. Recovery Navigator: We have 3.1 FTE vacancies and will consider Part-time and Full time applicants Location: Swindon (Office in Swindon); Wiltshire (Offices in Trowbridge and Salisbury)

Details

Date posted

14 July 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

SEC1113696

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Meeting clients face-to-face (in the community or clients home), online and by phone to conduct support conversations and co-create recovery goals. Offering practical interventions including safety planning, crisis support, grounding techniques and skills building. Working collaboratively with health and social care professionals to coordinate care. Promoting independence by helping people navigate services like housing, debt advice, or employment support. Recording your work using client-focused, trauma-informed approaches. Advocating for inclusion and equality, especially for marginalised and minoritised individuals.

Job description

Job responsibilities

Meeting clients face-to-face (in the community or clients home), online and by phone to conduct support conversations and co-create recovery goals. Offering practical interventions including safety planning, crisis support, grounding techniques and skills building. Working collaboratively with health and social care professionals to coordinate care. Promoting independence by helping people navigate services like housing, debt advice, or employment support. Recording your work using client-focused, trauma-informed approaches. Advocating for inclusion and equality, especially for marginalised and minoritised individuals.

Person Specification

Experience

Essential

  • A minimum of two years significant experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/orrisk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter
Person Specification

Experience

Essential

  • A minimum of two years significant experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/orrisk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Recruitment Team

jobs@second-step.co.uk

07860938272

Details

Date posted

14 July 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

SEC1113696

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


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