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Second Step

Service Administrator (Swindon Access)

The closing date is 24 July 2025

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Job summary

The Access Community Mental Health Service is part of the innovative Mental Health and Wellbeing Partnership in Bath and North East Somerset, Swindon and Wiltshire (BSW). We work with voluntary and statutory partnersincluding Alabar, Missing Link and Nilaarito ensure people with mental health needs can access the right support at the right time in the community. As part of our trauma-informed and culturally inclusive approach, we aim to reduce health inequalities and improve outcomes for individuals and families.

Main duties of the job

As a Service Administrator, youll be the backbone of a local multi-disciplinary team, helping the service run smoothly and efficiently.

About us

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

£24,910 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1113275

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Managing diaries, arranging meetings, preparing agendas and taking accurate formal minutes. Supporting internal and external communications and partner engagement. Maintaining records, coordinating shared caseload meetings, and collating key data. Ensuring compliance with governance and confidentiality requirements. Handling referral information and updating electronic client records. Supporting project work, event planning, and performance reporting.

Job description

Job responsibilities

Managing diaries, arranging meetings, preparing agendas and taking accurate formal minutes. Supporting internal and external communications and partner engagement. Maintaining records, coordinating shared caseload meetings, and collating key data. Ensuring compliance with governance and confidentiality requirements. Handling referral information and updating electronic client records. Supporting project work, event planning, and performance reporting.

Person Specification

Experience

Essential

  • Proven experience of working on own initiative and as part of a team
  • Proven experience of providing administration support in a team environment
  • Experience of setting up filing and other office systems

Desirable

  • Experience of working in the voluntary / health sector
Person Specification

Experience

Essential

  • Proven experience of working on own initiative and as part of a team
  • Proven experience of providing administration support in a team environment
  • Experience of setting up filing and other office systems

Desirable

  • Experience of working in the voluntary / health sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Recruitment Team

jobs@second-step.co.uk

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

£24,910 a year

Contract

Permanent

Working pattern

Part-time

Reference number

SEC1113275

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


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