Second Step

Senior Support Worker

The closing date is 09 July 2025

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Job summary

Our Supported Housing team provides support to clients who may experience a range of complex needs including homelessness, drug and alcohol misuse, offending and mental health issues. Our aim is to support and enable people to overcome barriers, achieve their potential and secure appropriate move-on accommodation, with/without support.

Main duties of the job

Senior Support Workers assist the Supported Housing Team Manager, ensuring the provision of user-led, trauma informed, high quality, effective and comprehensive support to clients.

About us

Second Step is a leading Mental Health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

19 June 2025

Pay scheme

Other

Salary

£29,691 a year

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

SEC1113259

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Providing day to day leadership and support to your direct reports Maintaining an oversight of support and safety and inclusion planning and delivery Managing the safety of staff, clients and others within your remit and across the wider team Managing effective referral/nomination/move-on/void processes Managing and escalating day to day and serious incidents Ensuring regular supervisions and effective case management Promoting effective team working and communication within and across high support accommodation and housing management teams Contributing to service development workstreams and improvements, particularly around embedding a psychological, adversity and trauma informed approach Carrying out regular quality assurance checks and monitoring performance Attending and facilitating meetings Reporting on KPIs and supporting the Team Manager with end month/other reports, providing updates as required.

Job description

Job responsibilities

Providing day to day leadership and support to your direct reports Maintaining an oversight of support and safety and inclusion planning and delivery Managing the safety of staff, clients and others within your remit and across the wider team Managing effective referral/nomination/move-on/void processes Managing and escalating day to day and serious incidents Ensuring regular supervisions and effective case management Promoting effective team working and communication within and across high support accommodation and housing management teams Contributing to service development workstreams and improvements, particularly around embedding a psychological, adversity and trauma informed approach Carrying out regular quality assurance checks and monitoring performance Attending and facilitating meetings Reporting on KPIs and supporting the Team Manager with end month/other reports, providing updates as required.

Person Specification

Experience

Essential

  • Experience of supervising staff, students or volunteers.
  • Two years significant experience of working with people with mental health and other needs (such as substance misuse, repeated homelessness) including needs assessments and the support planning process.
  • Significant experience of working with people in housing need.
  • Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own tenancy and settle and reintegrate into the community.

Desirable

  • Proven experience of working within a housing and support agency.
  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
Person Specification

Experience

Essential

  • Experience of supervising staff, students or volunteers.
  • Two years significant experience of working with people with mental health and other needs (such as substance misuse, repeated homelessness) including needs assessments and the support planning process.
  • Significant experience of working with people in housing need.
  • Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own tenancy and settle and reintegrate into the community.

Desirable

  • Proven experience of working within a housing and support agency.
  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Operations Manager

Sophie Dumayne

sophie.dumayne@second-step.co.uk

07860938272

Details

Date posted

19 June 2025

Pay scheme

Other

Salary

£29,691 a year

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

SEC1113259

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


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