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Second Step

Mental Health Crisis Worker

The closing date is 30 May 2025

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Job summary

Second Step leads a partnership of voluntary sector organisations which deliver community health services in Bristol with Avon and Wiltshire and Partnership Trust (AWP). This is carried out via three teams: Assessment and Recovery, Crisis and Early Intervention. All the teams come under the banner of Bristol Mental Health.

Main duties of the job

Mental Health Workers are responsible for providing advice and support to individuals to allow them to maintain a meaningful life. This is a 24 hour, 7 day a week service. Bank holiday working is required, in addition to working night shifts. Mental Health Crisis Workers work with service users, family, carers, friends and work within a multi disciplinary team. Mental Health Crisis Workers support service users during periods of acute mental health crisis.

About us

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1105817

Job locations

Speedwell Centre

Speedwell

Bristol

BS5 7TJ


Job description

Job responsibilities

Build trusting and collaborative relationship with the service user. Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach Co produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice. Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the support package. Work closely with colleagues with the service and build strong partnership working with other agencies such as Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services. Identify, assess, contribute, maintain, feedback and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Mental Health Bristol are implemented and fully adhered to ensure all safeguarding issues are properly managed.

Job description

Job responsibilities

Build trusting and collaborative relationship with the service user. Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach Co produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice. Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the support package. Work closely with colleagues with the service and build strong partnership working with other agencies such as Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services. Identify, assess, contribute, maintain, feedback and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Mental Health Bristol are implemented and fully adhered to ensure all safeguarding issues are properly managed.

Person Specification

Experience

Essential

  • A experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
  • A years experience
Person Specification

Experience

Essential

  • A experience working with people with mental health needs, or people with complex needs
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
  • Proven experience of carrying out needs and/or risk assessments and the support planning process
  • Experience of working with a number of individuals with competing needs and priorities

Desirable

  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
  • A years experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

Speedwell Centre

Speedwell

Bristol

BS5 7TJ


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

Speedwell Centre

Speedwell

Bristol

BS5 7TJ


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Lead - Partnership

Louise Roberts

Louise.Roberts@second-step.co.uk

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

£26,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1105817

Job locations

Speedwell Centre

Speedwell

Bristol

BS5 7TJ


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