Referral Coordinator, Higher Needs Floating Support

Job description

Job responsibilities

Assist the Floating Support Service Team Manger in the provision of high quality, effective and comprehensive support to HNF team and clients. Provide day to day leadership and line manage to floating support workers. Manage and allocate referrals from the Housing Support Register (HSR) across the wider Higher Needs Floating Support Service (HNFSS) Promote effective team working and communication.

Person Specification

Experience

Essential

• Proven experience of working in services for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
• Experience of supervising staff, students or volunteers.
• Proven experience of outreach/floating support work, demonstrating persistence and flexibility and a range of successful engagement strategies
• Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
• Proven ability to promote and apply good practice in equality and diversity
• Proven ability to operate risk management and safe working practices in working with vulnerable clients

Desirable

• Proven experience of working within a housing and support agency
• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Lived experience as a service user or carer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX

Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)