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Second Step

Senior Service Coordinator, Higher Needs Floating Support

The closing date is 25 May 2025

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Job summary

The Higher Needs Floating Support Service is a commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage.

Main duties of the job

As a Senior Service Coordinator, you will assist the Team Manager in ensuring the provision of high quality, effective and comprehensive support to clients. This will include including the responsibility of directly line managing 2 x HNFSS AFEO support workers. Responsibilities will include providing day to day leadership and supervision to HNFSS AFEO support workers promoting effective team working and communication and supporting them to engage and support the client group in leading their journeys through maximising their choice and control over the support they receive. To lead on AFEO elements of the contract, including service coordination, monitoring and reporting and liaising with commissioners and partner organisations.

About us

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£29,691 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

SEC1102539

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Facilitating 1:1s, sharing specialist knowledge through PAT informed supervision Provide cross-team training - building staff capacity, confidence Lead case reviews within their sub-teams Lead team meetings and learning spaces where individual cases can be discussed to mitigate blocks and barriers people are experiencing. With the support and guidance of the team manager, lead on the services within their areas of responsibility, recognising that improved wellbeing, self-management, and access to place-based services lead to improved outcomes.

Job description

Job responsibilities

Facilitating 1:1s, sharing specialist knowledge through PAT informed supervision Provide cross-team training - building staff capacity, confidence Lead case reviews within their sub-teams Lead team meetings and learning spaces where individual cases can be discussed to mitigate blocks and barriers people are experiencing. With the support and guidance of the team manager, lead on the services within their areas of responsibility, recognising that improved wellbeing, self-management, and access to place-based services lead to improved outcomes.

Person Specification

Experience

Essential

  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
  • Experience of supervising staff, students or volunteers..
  • Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own tenancy and settle and reintegrate into the community.
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients

Desirable

  • Proven experience of working within a housing and support agency
  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.
Person Specification

Experience

Essential

  • Proven experience of working in service provision for people with complex and multiple needs relating to at least two of the following: mental health, drug and alcohol, homelessness, offending including needs assessments and the support planning process.
  • Experience of supervising staff, students or volunteers..
  • Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own tenancy and settle and reintegrate into the community.
  • Proven experience of outreach or floating support work, demonstrating persistence and flexibility and a range of strategies in successfully supporting clients to engage voluntarily
  • Proven ability to build relationships, and to work collaboratively and successfully in a team environment across sectors and agencies
  • Proven ability to promote and apply good practice in equality and diversity
  • Proven ability to operate risk management and safe working practices in working with vulnerable clients

Desirable

  • Proven experience of working within a housing and support agency
  • Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Ulla Sandells

Ulla.sandells@second-step.co.uk

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£29,691 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

SEC1102539

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


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