Second Step

Housing Worker

Information:

This job is now closed

Job summary

Are you a motivated, organised and proactive individual looking for an exciting opportunity to be able to make a real difference to the lives of tenants with complex needs? We have an exciting new role within our High Support Accommodation and Community Rehabilitation services and are looking for a candidate who can ensure that we are able to provide a high quality housing and property management service to Second Step tenants. We aim to be service user centred and to give our tenants (who have a range of complex needs) the most positive and supportive tenancy experience possible. This is a challenging role with varied work streams and many interchanging deadlines, so we are looking for someone with good organisational skills and attention to detail. Equally we are looking for someone who displays initiative, is self-motivated and is a team player.

Main duties of the job

The job purpose is to provide a high quality housing management service to an agreed number of service users within the aims and objectives of the designated Second Step service.

About us

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

Details

Date posted

18 March 2025

Pay scheme

Other

Salary

£27,198 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1088470

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Job description

Job responsibilities

Carry out role adhering to Second Steps policies, procedures and code of conduct, current legislation and with a recovery orientated approach. Provide a housing and property management service to our Supported Housing and High Support accommodation services, liaising with the relevant support team members tea as required. Ensure regular rent and service charge collection including housing benefit, in line with targets and maximization of organisational income. Understand and utilise relevant Psychological, Adversity and Trauma Informed practices in the delivery of client engagement, tenancy management, in training and in supervision.

Job description

Job responsibilities

Carry out role adhering to Second Steps policies, procedures and code of conduct, current legislation and with a recovery orientated approach. Provide a housing and property management service to our Supported Housing and High Support accommodation services, liaising with the relevant support team members tea as required. Ensure regular rent and service charge collection including housing benefit, in line with targets and maximization of organisational income. Understand and utilise relevant Psychological, Adversity and Trauma Informed practices in the delivery of client engagement, tenancy management, in training and in supervision.

Person Specification

Experience

Essential

  • Proven experience of working in housing management, ideally within a supported housing environment
  • Proven experience of working with people in housing need

Desirable

  • Proven experience of working within supported housing.
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency)
  • Experience of working with housing/rent related systems i.e Inform Omniledger
Person Specification

Experience

Essential

  • Proven experience of working in housing management, ideally within a supported housing environment
  • Proven experience of working with people in housing need

Desirable

  • Proven experience of working within supported housing.
  • Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency)
  • Experience of working with housing/rent related systems i.e Inform Omniledger

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer details

Employer name

Second Step

Address

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Recruitment Team

jobs@second-step.co.uk

07860938272

Details

Date posted

18 March 2025

Pay scheme

Other

Salary

£27,198 a year

Contract

Permanent

Working pattern

Full-time

Reference number

SEC1088470

Job locations

162 Pennywell Road (Head Office)

St Jude's

Bristol

BS5 0TX


Privacy notice

Second Step's privacy notice (opens in a new tab)