Clinical Educator and Quality Lead

Job responsibilities

Main Duties

Clinical Education

• Lead the initiation and implementation of evidence-based nursing practice in Hospice at Home and the Integrated Hub.

• Provide evidence-based nursing input into the formation and review of departmental policies and procedures.

• Plan, deliver and evaluate clinical education and training programmes for registered and unregistered staff, in partnership with service leads.

• Complete supervised practice of staff within the clinical area. Identify concerns, support development plans and escalate when needed.

• Work with leads from each service area and the management team to identify training needs and annual training plans.

• Support the delivery of mandatory and statutory education, orientation and induction for clinical staff.

• Maintain, evaluate and develop orientation and induction programmes for all clinical roles.

• Liaise with other hospices and education providers to develop programmes that advance nursing practice.

• Foster effective working relationships with university partners. Make sure the needs of student nurses and nursing associates are identified and met.

• Ensure student nurses and nursing associates receive a structured, high quality placement experience, with regular evaluation and follow up.

• Provide mentorship and support for staff who undertake further education and training.

• Develop and deliver clinical supervision sessions for individuals and groups.

• Maintain a knowledge base that reflects contemporary issues in clinical practice and end of life care.

• Provide specialised advice relating to nursing care for hospice and end of life care.

• Implement new policies and procedures in practice. Support staff through education when changes are introduced.

• Demonstrate safe working practices in the use of equipment and maintain equipment training records for all staff.

• Take part in preceptorship for newly appointed staff and in the education of learners and clinical support workers.

Quality, CQC and Governance

• Lead on quality and clinical governance activities for Hospice at Home and the Integrated Hub, in partnership with the Head of Care and wider leadership.

• Develop and oversee an annual clinical audit and quality plan. Coordinate data collection, analysis, feedback and action plans.

• Monitor education, competency sign off, supervision and appraisal completion across Hospice at Home and the Hub. Support services to address gaps.

• Support CQC readiness and ongoing compliance. Maintain evidence against key lines of enquiry and quality standards.

• Work with service leads to review incidents, near misses, complaints, compliments and patient feedback. Identify themes and support learning and change.

• Support risk assessments for clinical practice and education activity.

• Contribute to quality and performance reports for internal committees, the Board and external partners when required.

• Participate in and support clinical research, audit and trials relevant to hospice and end of life care.

• Promote a culture of openness, learning and continuous improvement.

Service Improvement and Reporting

• Work with service leads to design and support service improvement projects.

• Use data from audit, incidents, feedback and research to shape changes in practice, documentation and pathways.

• Contribute to the development of standard operating procedures, guidelines and tools that support safe, consistent care.

• Support evaluation of service changes and share findings with teams and partners.

Deputising for Integrated Hub Service Lead

• Deputise for the Service Lead when requested.

• Support day to day coordination of the Hub and Hospice at Home, including clinical priorities and staffing within your band and scope.

• Respond to urgent clinical or operational issues and seek senior support where needed.

• Represent Hospice at Home and the Hub at internal and external meetings as agreed.

Personal and Professional Development

• Take every reasonable opportunity to maintain and improve your professional knowledge and competence.

• Take part in personal objective setting and review, including a personal development plan and the Beaumond House appraisal process.

• Maintain an active NMC registration and complete revalidation every three years.

• Keep a professional portfolio that reflects current clinical, education and quality practice.

• Stay up to date with research and developments in hospice, palliative and end of life care.

• Recognise and work within your own limitations as defined by NMC standards for registered nurses.

• Take responsibility for your own actions and omissions and escalate concerns appropriately.

Health and Safety

• Take reasonable care for your own health and safety and that of others who might be affected by your work.

• Comply with individual and role specific responsibilities in the Health and Safety policy.

Professional Standards

• Treat all individuals with dignity and respect for their diversity, beliefs, culture, needs, values, privacy and preferences.

• Act in a professional manner at all times in line with the NMC Code and Beaumond House values, behaviours, policies and guidelines.

• Adhere to ethical, legal, governance and quality assurance frameworks.

• Maintain standards of conduct and appearance in line with Beaumond House dress code.

• Promote and maintain good teamwork. Take personal responsibility for contributing to a healthy team culture.

• Adopt a positive and reflective approach to personal and professional development. Take part in the appraisal process and act on agreed objectives.

• Maintain confidentiality.

Training and Development

• Value, use and share the skills of other team members. Be aware of your own strengths and areas for development.

• Attend staff training and meetings as required.

• Attend study days and conferences as agreed with the Head of Care and share learning with the team.

• Contribute to an effective learning environment and support others in their learning.

• Act as a mentor to new staff, teaching and assessing in line with Hospice at Home policies and within scope of role and responsibility.

• Act as supervisor or assessor for Student Nursing Associates and Student Nurses in line with NMC standards of education.

• Contribute effectively to audits, development of evidence-based practice and innovation in the delivery of care.

• Take part in research undertaken by Beaumond House Hospice Care.

• Remain up to date with mandatory training and attend sessions identified as necessary by the organisation and Head of Care.

Experience

Essential

• Significant post registration clinical experience within hospice, palliative care, community nursing, or a closely related setting.
• Demonstrable experience of delivering person centred care for people with life limiting conditions.
• Experience of working across multidisciplinary teams.
• Proven experience of clinical governance, audit, and quality improvement.
• Strong understanding of Care Quality Commission standards and inspection frameworks.
• Experience of developing, implementing, and reviewing clinical policies and procedures.
• Experience of monitoring mandatory training, clinical competencies and professional supervision compliance and supporting services to address gaps.
• Ability to analyse clinical data, identify risk, and implement improvement actions.
• Experience of supporting day-to-day clinical or operational coordination within a service, including prioritisation of workload and escalation of risk.
• Ability to challenge practice constructively and support learning from incidents.
• Confident in influencing change and embedding best practice.
• Experience of contributing to service development and improvement projects.
• Ability to act as a deputy or senior clinical decision maker when required, within scope of role.
• Experience of planning, delivering and evaluating clinical education, training, supervision and competency assessment for registered and unregistered staff.
• Experience of providing clinical supervision and supporting preceptorship for newly appointed staff.
• Experience of supporting learners, including student nurses or nursing associates, within a practice learning environment.

Desirable

• Previous experience in a senior clinical or quality focused role.
• Experience of preparing services for CQC inspection or quality reviews.
• Experience of working within charitable or voluntary sector healthcare.
• Involvement in research, service evaluation, or education delivery.
• Experience of contributing to organisational strategy or quality accounts.
• Experience of reporting to senior leadership, trustees, or committees.
• Understanding of integrated care systems and partnership working.

Qualifications

Essential

• Registered Nurse or Allied Health Professional with current United Kingdom professional registration.
• Relevant post registration qualification in palliative care, end of life care, quality improvement, or clinical leadership.
• Evidence of ongoing professional development.

Desirable

• Formal qualification in leadership, management, or quality improvement.
• Training in audit methodology, root cause analysis, or quality frameworks.
• Gold Standards Framework accreditation experience.

Skills and Attributes

Essential

• Excellent verbal and written communication skills.
• Ability to communicate effectively in spoken and written English to support safe care, accurate record keeping, and sensitive communication with patients and families.
• Ability to communicate sensitively with patients, families, staff, and external partners.
• Experience of working collaboratively with external health and care partners.
• Clear commitment to hospice values and compassionate care.
• High standards of integrity, confidentiality, and professionalism.
• Ability to work autonomously and take accountability for decisions.
• Understanding of safeguarding adults, consent, capacity, and information governance.

Desirable

• Strong report writing and presentation skills.
• Confidence using digital systems for audit, reporting, and governance.
• Ability to coach and mentor staff in quality improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).