Job summary
Please Note: We reserve the right to close this job advert early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
Interviews will be held week commencing 23rd March 2026
To effectively be able to correctly set up the
visiting car, ensuring all vehicle checks are undertaken.
You will be responsible for the medication and
prescriptions on each shift in partnership with the clinician adhering to all
guidelines and policies ensuring the safety of yourself, the clinician, and the
vehicle.
We are not an emergency service but need to ensure
that where possible cases are managed within breach times whilst observing all
the Highway Code regulations. Drivers who receive penalties or fines when on
duty will be liable to pay fines incurred when on duty relating to Traffic
violations under the Highway Code Regulations i.e. speeding or driving in bus
lanes etc, drivers will be able to appeal against fines received for supporting
a Clinician to safely gain access to premises and this will be reviewed by the
Service Manager.
Main duties of the job
To deliver an effective and competent level of
driving and support for Clinical Staff
visiting patients in their homes in respect of the Out of hours service. To provide accurate documentation and
appropriate reports following set policies and procedures at all times.
To report any discrepancy and/or concern to an
appropriate professional or your Line Manager as indicated by agreed protocols
To consistently deliver a client-focused
service which promotes good customer service and effective working
relationships
About us
London Central & West Unscheduled Care Collaborative is a
not-for-profit Social Enterprise, now in its 30th year of providing
high-quality services across a range of primary and urgent care contracts 24
hours a day, 365 days a year to 5 million patients in North West, North Central
and North East London. We pride ourselves on delivering safe, effective, responsive,
caring, and well-led patient centred clinical services as recognised by our
Good CQC rating in all areas of our organisation.
Job description
Job responsibilities
Working Pattern:
Monday to Friday Shifts to cover:
19:00 - 00:00
00:00 - 08:00
Weekend Shifts available:
08:00 - 14:00
14:00 - 20:00
20:00 - 00:00
00:00 - 08:00
-
Check and ensure that all equipment is functioning
before leaving the base.
-
Ensure
that the vehicle is roadworthy and complies with relevant legislation.
-
If
necessary, carry out simple maintenance on the vehicle such as a tyre change.
-
Complete
the relevant forms to report any vehicle defects.
-
Complete the itemised vehicle checklist at the start and end
of all shifts ensuring the car log is maintained.
-
As a driver you will be trained to be multi skilled, you will be trained as a PCC
receptionist and call centre support the expectation is for all staff to be flexible
and move as required to meet the service needs to support with comfort calling or
PCC reception support
-
Every
driver must clearly understand the patient safety calling, comfort calling, and
courtesy calling standard operating procedure and both their responsibility and
that of the clinician. The driver must
prompt the clinician at the appropriate time to patient safety call, if unable
to then the Operations Navigator (SON) must be
informed
-
Ensure that the vehicle is left in readiness for the next
driver to take over if the driver taking over has not arrived then you need to
unload any drugs or prescriptions.
-
Ensure that vehicle and bags are fully equipped, and the car
is left with no less than a tank of petrol.
-
Ensure
the driver/clinician records on adastra "en-route and clinician arrived".
-
Aware of how to manage a breakdown situation or puncture, who
to call and how to report.
-
Assist
the clinician in the use of the computer system if necessary.
-
Ensure that all faulty equipment is reported to the line
manager
-
All drivers are expected to know the above and be signed off
against the receptionist competencies so they can manage the OOH PCC if required
-
To regularly
check emails to keep up with relevant
role and organisational information.
-
To be aware of the Business Continuity process for the cars
and how to operate and implement a manual process as required.
-
To
attend at least 50% of the operational team meetings held.
-
All
staff mandatory training must be completed and maintained at 100%.
-
To fully understand the Escalation policy
-
All drivers must be aware of how to raise an incident,
complaint, concern or compliment.
-
All drivers must be able to guide a new clinician through
managing our home visits, you will need to explain the breach timings for
urgent, routine.
-
All
drivers must be aware of how to access relevant policies and procedures.
-
Access
shifts and applies for shifts on rotamaster Bank Drivers
-
Adhere to the sickness and annual leave
policy for reporting sickness and requesting annual leave.
-
Any ad hoc tasks and duties as
required by the needs of the service.
Job description
Job responsibilities
Working Pattern:
Monday to Friday Shifts to cover:
19:00 - 00:00
00:00 - 08:00
Weekend Shifts available:
08:00 - 14:00
14:00 - 20:00
20:00 - 00:00
00:00 - 08:00
-
Check and ensure that all equipment is functioning
before leaving the base.
-
Ensure
that the vehicle is roadworthy and complies with relevant legislation.
-
If
necessary, carry out simple maintenance on the vehicle such as a tyre change.
-
Complete
the relevant forms to report any vehicle defects.
-
Complete the itemised vehicle checklist at the start and end
of all shifts ensuring the car log is maintained.
-
As a driver you will be trained to be multi skilled, you will be trained as a PCC
receptionist and call centre support the expectation is for all staff to be flexible
and move as required to meet the service needs to support with comfort calling or
PCC reception support
-
Every
driver must clearly understand the patient safety calling, comfort calling, and
courtesy calling standard operating procedure and both their responsibility and
that of the clinician. The driver must
prompt the clinician at the appropriate time to patient safety call, if unable
to then the Operations Navigator (SON) must be
informed
-
Ensure that the vehicle is left in readiness for the next
driver to take over if the driver taking over has not arrived then you need to
unload any drugs or prescriptions.
-
Ensure that vehicle and bags are fully equipped, and the car
is left with no less than a tank of petrol.
-
Ensure
the driver/clinician records on adastra "en-route and clinician arrived".
-
Aware of how to manage a breakdown situation or puncture, who
to call and how to report.
-
Assist
the clinician in the use of the computer system if necessary.
-
Ensure that all faulty equipment is reported to the line
manager
-
All drivers are expected to know the above and be signed off
against the receptionist competencies so they can manage the OOH PCC if required
-
To regularly
check emails to keep up with relevant
role and organisational information.
-
To be aware of the Business Continuity process for the cars
and how to operate and implement a manual process as required.
-
To
attend at least 50% of the operational team meetings held.
-
All
staff mandatory training must be completed and maintained at 100%.
-
To fully understand the Escalation policy
-
All drivers must be aware of how to raise an incident,
complaint, concern or compliment.
-
All drivers must be able to guide a new clinician through
managing our home visits, you will need to explain the breach timings for
urgent, routine.
-
All
drivers must be aware of how to access relevant policies and procedures.
-
Access
shifts and applies for shifts on rotamaster Bank Drivers
-
Adhere to the sickness and annual leave
policy for reporting sickness and requesting annual leave.
-
Any ad hoc tasks and duties as
required by the needs of the service.
Person Specification
Knowledge, Skills & Abilities
Essential
- Ability to effectively work on and manage many priorities at one time.
- Exceptional communication skills
- Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Understands the principle of confidentiality and can work accordingly to maintain confidentiality.
- Strong commitment to customer service and satisfaction
- Calm under pressure, able to use initiative and make decisions
- Able to problem solve
- Organised with effective time management skills
Desirable
Qualifications
Essential
- GCSE Education
- Functional skills in literacy and numeracy and IT
- Full UK Driving License
Desirable
- Minimum GCSE level English and Math's or equivalent
Experience
Essential
- Previous experience working within IUC or previous experience working within a health care setting, or other customer services/patient facing environment.
- Experience of driving across London
Desirable
- Experience of working independently
- Experience of working in primary care
- Knowledge of local primary care services including key stakeholders
Travel & Availability Requirements
Essential
- Commitment to role
- Able to work unsocial hours
- Flexibility to meet service/rota needs
- Ability to travel to all sites on request and external meeting locations on request
Values
Essential
- Exhibits behaviours in line with Organisation Values:
- Patient First
- Drive Change
- Together
- Belonging
- Community Focused
Additional Requirements
Essential
- Must be eligible to work in the UK
- Satisfactory DBS check
- Demonstrate ability to work in a team
- Ability to deal sensitively with distressing, emotional situations
- Conscientious, reliable and resourceful
- Professional attitude to employment
- Self-starter
- Willing and able to participate in competency work-based training programme
Desirable
- Knowledge of the client group and evidence of related training
- Previous competency-based training in relevant field
Person Specification
Knowledge, Skills & Abilities
Essential
- Ability to effectively work on and manage many priorities at one time.
- Exceptional communication skills
- Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Understands the principle of confidentiality and can work accordingly to maintain confidentiality.
- Strong commitment to customer service and satisfaction
- Calm under pressure, able to use initiative and make decisions
- Able to problem solve
- Organised with effective time management skills
Desirable
Qualifications
Essential
- GCSE Education
- Functional skills in literacy and numeracy and IT
- Full UK Driving License
Desirable
- Minimum GCSE level English and Math's or equivalent
Experience
Essential
- Previous experience working within IUC or previous experience working within a health care setting, or other customer services/patient facing environment.
- Experience of driving across London
Desirable
- Experience of working independently
- Experience of working in primary care
- Knowledge of local primary care services including key stakeholders
Travel & Availability Requirements
Essential
- Commitment to role
- Able to work unsocial hours
- Flexibility to meet service/rota needs
- Ability to travel to all sites on request and external meeting locations on request
Values
Essential
- Exhibits behaviours in line with Organisation Values:
- Patient First
- Drive Change
- Together
- Belonging
- Community Focused
Additional Requirements
Essential
- Must be eligible to work in the UK
- Satisfactory DBS check
- Demonstrate ability to work in a team
- Ability to deal sensitively with distressing, emotional situations
- Conscientious, reliable and resourceful
- Professional attitude to employment
- Self-starter
- Willing and able to participate in competency work-based training programme
Desirable
- Knowledge of the client group and evidence of related training
- Previous competency-based training in relevant field
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
