Job summary
The role of the Digital Clinical Lead
will support continuous improvement within the digital delivery of the
surgeries and will be an integral part of the core multidisciplinary primary
care team within the Hammersmith & Fulham Health Centres. The role will
also require clinical sessions to be undertaken at the practice.
Core Hours: 6
sessions per week (split between GP Lead sessions & Clinical Sessions
Main duties of the job
The post holder will lead and provide the full range of Alternate Provider Medical Services in collaboration with other healthcare professionals within the practice. They will also lead and deliver on national quality markers such as the Quality and Outcomes Framework (QOF), Enhanced Services, and other national and local targets as determined by PCN/ICB provision, through robust quality assurance systems, appropriate use of skill-mix, use of information technology and by education and development of our staff.
The post holder will be a motivated and experienced GP with a range of digital and clinical experience and skills. The clinical lead will have be expected to work clinical sessions at the practice of week to ensure we continue to deliver high quality and innovative care and ensure that this new strategic leadership role is driving cultural change, cost efficiency and service redesign.
The post holder will also be the clinical point of contact for the West London NHT team in hours and oversee matters relating to LCW clinical contacts at the care homes.
About us
London Central & West Unscheduled Care
Collaborative is a not-for-profit Social Enterprise, now in its 29th year of
delivering high-quality primary and urgent care services to 4.2 million
patients across London. Operating 24/7, 365 days a year, LCW is proud to be
rated Good across all areas by the Care Quality Commission (CQC), reflecting
our commitment to safe, effective, responsive, caring, and well-led
patient-centred care.
LCW has a portfolio of urgent and primary care
services across London.
LCW are proud to Partner with Imperial College
NHS Healthcare Trust to deliver patient care to the registered list of 10400
patients at our practice Hammersmith &
Fulham Centres for Health in Northwest London under an APMS contract.
LCW also partner with West London Mental Health Trust to support with their
enhanced services for patients residing in their care homes between 6pm and 8pm
Monday to Friday and 8am to 8pm Saturday and Sunday and bank holidays.
Job description
Job responsibilities
Key Responsibilities
Digital Clinical Leadership
- To be the Clinical Safety Officer (CSO) for the practice ensuring compliance with NHS Digital safety standards prior to deployment of all new clinical digital systems,
- Lead the transformation & implementation of the service including (but not limited to) the digital front door, management of long term conditions, delivery of key performance such as QOF
- Lead the clinical design and continuous improvement of digital workflows e.g. online triage systems, appointment pathways, digital messaging, remote monitoring, data analytic.
- Ensure digital innovation improves patient access, clinical safety, workflow efficiency and care quality using population health data.
- Work with the Practice Manager to ensure all digital clinical systems (are used safely and optimally
- Conduct regular audits of digital consultation quality, patient outcomes and system performance
- Lead on training for staff in new digital systems.
- Support cybersecurity awareness and safe digital practice across the clinical team
- Be the key digital clinical liaison representative for the practice at PCN and ICB level.
- Success will demonstrate (but not be limited to) improved access metrics, reduced DNAs, enhanced patient experiences, more effective use of skill mix, improved delivery of KPIs related to APMS contracts.
Daily GP Responsibilities
- Provide a full range of medical services as defined in the APMS contract, additional and enhanced services where appropriate.
- Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare professionals within the organisation.
- Assess the healthcare needs of patients with undifferentiated and undiagnosed problems.
- Screen patients for disease risk factors and early signs of illness.
- Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education.
- Maximise the effective use of current clinical computer systems. Record clear and contemporaneous consultation notes to an agreed standard.
- Compile and issue computer generated acute and repeat prescriptions (avoiding handwritten prescriptions whenever possible).
- To take part in areas including clinical auditing and data collection.
- Contribute to QOF and Northwest London Standard requirements and recording & code data appropriately
- Attend team meetings and other clinical meetings as necessary.
- In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a GP working with primary care, as set by Royal College of General Practitioners, General Medical Council, all other Royal Colleges and Councils applicable to the staff within the Practice, Department of Health, ICB, CQC, and all other regulatory and standard setting organisations.
- Work as part of the multi-disciplinary clinical team to support management and target delivery in patient with long term conditions.
- work flexibly between sites, to provide the best continuity of care for patients.
Work in partnership with patients to provide high quality patient centred care
Day to day responsibility for services commissioned by WL NHT.
Quality & Compliance
- Be responsible for maintaining professional development. Attendance at clinical meetings, staff meetings and multidisciplinary meetings contribute towards CPD. Protected CPD time will be agreed upon appointment.
- Work within current ICB policy for prescribing.
- To take part and contribute to clinical auditing and data collection
- Attend and present at monthly LCW Quality Assurance Group
- Provide support to the quality, safety and experience team on quality and governance for services commissioned by WL NHT
Stakeholder Engagement & Service Development
- Key member in the PCN network
- Respond to stakeholder enquiries and ensure satisfactory resolution.
- Support service improvement initiatives and change management projects.
- Assist in investigating complaints, feedback, and patient safety incidents (PSIRF), ensuring timely action and shared learning.
- Support LCW in its work to understand and continually improve patient experience through gaining feedback and taking actions to address.
- Liaise with the Clinical Lead at the West London NHT should matters arise and attend quarterly meetings with the team to discuss service
Risk & Resilience
- Identify and mitigate risks, ensuring they are logged in LCWs quality management system.
Job description
Job responsibilities
Key Responsibilities
Digital Clinical Leadership
- To be the Clinical Safety Officer (CSO) for the practice ensuring compliance with NHS Digital safety standards prior to deployment of all new clinical digital systems,
- Lead the transformation & implementation of the service including (but not limited to) the digital front door, management of long term conditions, delivery of key performance such as QOF
- Lead the clinical design and continuous improvement of digital workflows e.g. online triage systems, appointment pathways, digital messaging, remote monitoring, data analytic.
- Ensure digital innovation improves patient access, clinical safety, workflow efficiency and care quality using population health data.
- Work with the Practice Manager to ensure all digital clinical systems (are used safely and optimally
- Conduct regular audits of digital consultation quality, patient outcomes and system performance
- Lead on training for staff in new digital systems.
- Support cybersecurity awareness and safe digital practice across the clinical team
- Be the key digital clinical liaison representative for the practice at PCN and ICB level.
- Success will demonstrate (but not be limited to) improved access metrics, reduced DNAs, enhanced patient experiences, more effective use of skill mix, improved delivery of KPIs related to APMS contracts.
Daily GP Responsibilities
- Provide a full range of medical services as defined in the APMS contract, additional and enhanced services where appropriate.
- Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare professionals within the organisation.
- Assess the healthcare needs of patients with undifferentiated and undiagnosed problems.
- Screen patients for disease risk factors and early signs of illness.
- Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education.
- Maximise the effective use of current clinical computer systems. Record clear and contemporaneous consultation notes to an agreed standard.
- Compile and issue computer generated acute and repeat prescriptions (avoiding handwritten prescriptions whenever possible).
- To take part in areas including clinical auditing and data collection.
- Contribute to QOF and Northwest London Standard requirements and recording & code data appropriately
- Attend team meetings and other clinical meetings as necessary.
- In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a GP working with primary care, as set by Royal College of General Practitioners, General Medical Council, all other Royal Colleges and Councils applicable to the staff within the Practice, Department of Health, ICB, CQC, and all other regulatory and standard setting organisations.
- Work as part of the multi-disciplinary clinical team to support management and target delivery in patient with long term conditions.
- work flexibly between sites, to provide the best continuity of care for patients.
Work in partnership with patients to provide high quality patient centred care
Day to day responsibility for services commissioned by WL NHT.
Quality & Compliance
- Be responsible for maintaining professional development. Attendance at clinical meetings, staff meetings and multidisciplinary meetings contribute towards CPD. Protected CPD time will be agreed upon appointment.
- Work within current ICB policy for prescribing.
- To take part and contribute to clinical auditing and data collection
- Attend and present at monthly LCW Quality Assurance Group
- Provide support to the quality, safety and experience team on quality and governance for services commissioned by WL NHT
Stakeholder Engagement & Service Development
- Key member in the PCN network
- Respond to stakeholder enquiries and ensure satisfactory resolution.
- Support service improvement initiatives and change management projects.
- Assist in investigating complaints, feedback, and patient safety incidents (PSIRF), ensuring timely action and shared learning.
- Support LCW in its work to understand and continually improve patient experience through gaining feedback and taking actions to address.
- Liaise with the Clinical Lead at the West London NHT should matters arise and attend quarterly meetings with the team to discuss service
Risk & Resilience
- Identify and mitigate risks, ensuring they are logged in LCWs quality management system.
Person Specification
Other
Essential
- Committed to working as part of a multi- disciplinary, multi-agency primary care team
- Openness to explore alternative working practices
Experience
Essential
- Experience of working in primary care in an area with significant health problems
- Experience of providing primary care in and out of hours
- Experience working as a GP minimum 2 years.
Desirable
- Development of areas of clinical expertise
- Experience of audit and improving care for patients
- Experience working in digital health
- Be a trained CSO or willing to undertake training
- Experience in understanding and delivering Primary Care targets and KPIs
- Desirable if held lead/digital roles before
- Desirable experience in transformation and cultural change
Qualifications
Essential
- MBBS or equivalent medical degree
- Full registration with GMC
- Certification of Completion of Training (JCPTGP/PMETB)
- Inclusion on Performers List
- Evidence of a commitment to on-going personal & professional development
Desirable
Knowledge and Understansing
Desirable
- Understanding the role of medical services in a wider public health agenda
- Knowledge of the demographic characteristics that affect health and health care in the area
- Understanding current NHS policies
Personal Skills and Qualities
Essential
- Ability to communicate clearly and effectively in English, both written and verbally.
- Good organisational skills
- Time management skills
- Able to work under pressure
- Working on own initiative
- IT skills (including word processing and database work) as relevant to General Practice
- Committed to quality and patient satisfaction
- Committed to equal opportunities
- Team worker
Person Specification
Other
Essential
- Committed to working as part of a multi- disciplinary, multi-agency primary care team
- Openness to explore alternative working practices
Experience
Essential
- Experience of working in primary care in an area with significant health problems
- Experience of providing primary care in and out of hours
- Experience working as a GP minimum 2 years.
Desirable
- Development of areas of clinical expertise
- Experience of audit and improving care for patients
- Experience working in digital health
- Be a trained CSO or willing to undertake training
- Experience in understanding and delivering Primary Care targets and KPIs
- Desirable if held lead/digital roles before
- Desirable experience in transformation and cultural change
Qualifications
Essential
- MBBS or equivalent medical degree
- Full registration with GMC
- Certification of Completion of Training (JCPTGP/PMETB)
- Inclusion on Performers List
- Evidence of a commitment to on-going personal & professional development
Desirable
Knowledge and Understansing
Desirable
- Understanding the role of medical services in a wider public health agenda
- Knowledge of the demographic characteristics that affect health and health care in the area
- Understanding current NHS policies
Personal Skills and Qualities
Essential
- Ability to communicate clearly and effectively in English, both written and verbally.
- Good organisational skills
- Time management skills
- Able to work under pressure
- Working on own initiative
- IT skills (including word processing and database work) as relevant to General Practice
- Committed to quality and patient satisfaction
- Committed to equal opportunities
- Team worker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
