LCW UCC

Senior Administrator

The closing date is 29 December 2025

Job summary

We are looking for two Senior Administrators to provide high-quality administrative support across the Fulham & Hammersmith Centers for Health, based at Charing Cross Hospital and Hammersmith Hospital.

Working Pattern:Mon - Fri 08:00 - 16:00 or 10:30 - 18:30 shift patterns

The senior Administrators will support the Practice Manager / Deputy Practice Manager in the planning, day-today delivery, and development of the non-clinical components of the GP Practice Service. The post holders will require flexibility for the hours and locations of work across the LCW sites to meet the needs of the service one will be based at Hammersmith Hospital, and the second at Charing Cross Hospital covering the Planned Care sites.

Main duties of the job

The 2 Senior Administrators will work closely with the Practice Manager / Deputy Practice Manager to ensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability for ensuring the areas within their specific responsibility (Receptionists, Deductions, Clinical Workflow, Summarising, Referrals, Medical Records) are fit for purpose, safely resourced, and well managed. They will be expected to work with other functions to ensure that the service delivered is of a high-quality. This will include ensuring policies and procedures are adhered to and the relevant KPIs are monitored and achieved.

Areas of concern will be addressed and/or improved as necessary. Where LCW has additional or secure service lines such as extended access, or other similar functions procured in their locality they will assume responsibility and oversight of the same to drive forward efficiencies and optimise the workflow.

About us

What Do We Stand For?

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well led patient centred clinical services as recognised by our Good CQC rating in all areas of our organisation.

Date posted

19 December 2025

Pay scheme

Other

Salary

£28,000 to £30,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0441-25-0061

Job locations

Hammersmith Centers for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS

Fulham Centers for Health

Charring Cross Hospital, Fulham Palace Road

London

W6 8RF

Job description

Job responsibilities

Key Responsibilities

Support the Practice Manager and Deputy Practice Manager in the delivery and performance management of the Planned Care service.

Oversee Reception Team rota to ensure both Hammersmith and Charing Cross have reception staff.

Assist with weekly monitoring around KPIs (QOF and NWL standard) leading on recalls and patient outreach.

Support the Practice Manager and Deputy Practice Manager to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC)

Oversight on daily clinical workload and workflow (docs / paths etc)

Meeting minute taking for Clinical/Admin and Practice Meeting

Clinical rota oversight, ensuring rotas are accurate and correct.

Leading on reception induction

Deputise for the Service Manager or Deputy Service Manager as required.

Role Responsibilities:

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Practice/Deputy Manager as necessary.

To manage the reception team and support the receptionists with day-to-day queries/tasks

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Act as a role model to the reception team, supporting, motivating and promoting staff relations

To undertake a variety of administrative duties to assist in the smooth running of the practice: Medical reports, Deductions, Referrals, Workflow (Docman)

Training of new staff members in accordance with LCW policies: Induction list, Contract standards, KPIs, etc

Line manage GP staffing on issues such as timekeeping, work conduct and non-clinical grievance matters

Proactively manage stakeholder enquiries, ensuring appropriate resolution and stakeholder satisfaction

To support and contribute to improvement and development of services

Support with effective communications within the services to ensure high levels of engagement

Proactively identify risks, issues and dependencies, putting in place robust risk mitigation plans

Develop a strong team and positive morale, providing motivation through effective leadership, ensuring views and decisions are communicated both up and down the management structure

Assist in the investigation and response to complaints, professional feedback, critical events/ SEIs in line with the organisations policies ensuring that appropriate and timely action is taken to address and reduce risk and that learning is disseminated across the service areas administrative workforce

Ensure Health and Safety met and always followed by all staff throughout the organisation

Contribute to the delivery of agreed defined projects and change management in conjunction with LCW project groups

Work with the wider management team to ensure the overall LCW service runs efficiently and effectively, ensuring all policies and procedures are always adhered to

Ensure all relevant operational policies, procedures, processes and guidelines are fit for purpose escalating any changes required to the appropriate document author.

Ensure the service is properly resourced and mitigate any gaps proactively to ensure a safe service

Ensure that services have full resilience processes in place

Ensure that good governance always remains central, reviewing processes, controls and frameworks to support operational delivery