Job summary
The Receptionist is
responsible for providing an efficient and effective front-line service as part
of the Primary Care Centre (PCC).
The post holder
will provide a comprehensive support
service carrying out general reception and clerical duties including
data inputting on to designated IT systems within the PCC to ensure the smooth running of the unit.
The PCC Receptionist will effectively be able to correctly set up the PCC ready for the Clinicians and patients ensuring all checks are completed,
Please note:
The PCC service operates across 8 sites,Monday to Friday, 18:30 - 08:00, and Friday 18:00 through to Monday 08:00, 365 days a year, including Bank Holidays.
A variety of shift patterns are available during operational hours.
This is a Bank position with no fixed working pattern. The role offers flexibility, allowing you to select shifts that suit your availability through our electronic rota system, subject to service needs and shift availability.
For more details, please get in touch.
Main duties of the job
You will be responsible for providing a customer orientated reception interacting with patients and relatives in a polite and courteous manner at all times.
Ensuring the smooth running of the site, ensuring all medication and prescriptions are logged and accounted for on each shift in partnership with the clinician.
To maintain a high level of customer care at all
times. To liaise and communicate effectively and sympathetically with all
visitors to the department, directing them as
appropriate and acting
as a focal point for enquiries
To obtain patients demographic details in a
sensitive manner and input onto the appropriate electronic records management
system ensuring accuracy.
To ensure that information is appropriately passed
between systems as appropriate to facilitate the patients progress through the
service.
To follow safeguarding
process after booking in each child.
About us
This is an exciting opportunity to join one of the UKs most successful and innovative 111/Integrated Urgent Care Providers (IUC) with a 28-year long history. At LCW you will become part of a highly skilled and dynamic team based in the heart of West London, next to the World-famous Portobello Road street market and home to one of the UKs most diverse communities.
We are committed to staff development and you will be nurtured and given the opportunity to move through the LCW ranks should you wish to forge an enviable career in the NHS.
Job description
Job responsibilities
- Check and ensure that all equipment/trollies/consumables are stocked and clean for each clinician
- Chaperone duties when requested by a patient or clinician
- Follow site security measures for staff and patient safety
- Assist and carry out any patient surveys or questionnaires.
- As a receptionist you will be trained to be multi skilled, you could be trained as a driver and call centre support the expectation is for all staff to be flexible and move as required to meet the service needs and as a standard part of the reception role support with comfort calling.
- A good knowledge and understanding the patient safety calling, comfort calling, and courtesy calling standard operating procedure and responsibilities of the role and that of the clinician. The driver must prompt the clinician at the appropriate time to patient safety call, if unable to then the Senior Operations Navigator (SON) must be informed
- To deal with ad hoc enquiries and complaints in a pleasant and responsive manner, solving problems immediately where possible and referring to an appropriate senior person if necessary.
- Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing.
- Assist the clinician in the use of the computer system if necessary.
- Ensure that all faulty equipment is reported to the line manager
- To regularly check emails to keep up with relevant role and organisational information.
- To be aware of the Business Continuity process for the PCCs and how to operate and implement a manual process as required.
- Any ad hoc tasks and duties as required by the needs of the service.
Job description
Job responsibilities
- Check and ensure that all equipment/trollies/consumables are stocked and clean for each clinician
- Chaperone duties when requested by a patient or clinician
- Follow site security measures for staff and patient safety
- Assist and carry out any patient surveys or questionnaires.
- As a receptionist you will be trained to be multi skilled, you could be trained as a driver and call centre support the expectation is for all staff to be flexible and move as required to meet the service needs and as a standard part of the reception role support with comfort calling.
- A good knowledge and understanding the patient safety calling, comfort calling, and courtesy calling standard operating procedure and responsibilities of the role and that of the clinician. The driver must prompt the clinician at the appropriate time to patient safety call, if unable to then the Senior Operations Navigator (SON) must be informed
- To deal with ad hoc enquiries and complaints in a pleasant and responsive manner, solving problems immediately where possible and referring to an appropriate senior person if necessary.
- Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing.
- Assist the clinician in the use of the computer system if necessary.
- Ensure that all faulty equipment is reported to the line manager
- To regularly check emails to keep up with relevant role and organisational information.
- To be aware of the Business Continuity process for the PCCs and how to operate and implement a manual process as required.
- Any ad hoc tasks and duties as required by the needs of the service.
Person Specification
Experience
Essential
- Previous experience working within IUC or previous experience working within a health care setting, or other customer services/patient facing environment.
Desirable
- Experience of working in primary care.
- Knowledge of local primary care services including key stakeholders.
Qualifications
Essential
- GCSE Education
- Functional skills in literacy and numeracy and IT
Desirable
- GCSE English Language
- GCSE Maths
Skills/Abilities
Essential
- Ability to effectively work on and manage many priorities at one time.
- Exceptional communication skills.
- Competent in the use of Microsoft Office - (Word, Excel, PowerPoint, and Outlook).
- Understands the principles of confidentiality, GDPR and Information Governance and can work accordingly to maintain confidentiality.
- Strong commitment to customer service and satisfaction.
Person Specification
Experience
Essential
- Previous experience working within IUC or previous experience working within a health care setting, or other customer services/patient facing environment.
Desirable
- Experience of working in primary care.
- Knowledge of local primary care services including key stakeholders.
Qualifications
Essential
- GCSE Education
- Functional skills in literacy and numeracy and IT
Desirable
- GCSE English Language
- GCSE Maths
Skills/Abilities
Essential
- Ability to effectively work on and manage many priorities at one time.
- Exceptional communication skills.
- Competent in the use of Microsoft Office - (Word, Excel, PowerPoint, and Outlook).
- Understands the principles of confidentiality, GDPR and Information Governance and can work accordingly to maintain confidentiality.
- Strong commitment to customer service and satisfaction.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
