Administrator for Quality, Patient Safety and Experience

Job summary

London Central & West UCC are looking for an Administrator for Quality, Patient Safety and Experience to join their expanding team. In this new role, you will be responsible for supporting the team to deliver clinical governance, quality and patient safety across the different services in the organisation.

The post holder will be responsible for supporting the clinical leadership and governance team across a range of administrative requirements, with a key focus on the safety, quality and experience team at LCW. This is an excellent opportunity for an individual with a keen interest in quality, safety and patient experience to gain experience and knowledge of a wide variety of services providing unscheduled care across London.

Main duties of the job

The administrator for Quality, Patient Safety and Experience will have the responsibility for coordinating the activities of the quality, safety and experience team, ensuring that meetings are scheduled, taking notes or minutes and coordinating the drafting of information. Providing administrative support, the post holder will work closely with Head of Quality, Patient Safety and Experience and the Quality, Patient Safety and Experience Manager, as well as members of clinical leadership and members of the board.

The post holder should have previous experience in incident management, research or clinical audit and have knowledge of quality and safety priorities and strategies. You should also have extensive Microsoft office experience and have knowledge on administrative tasks. This is a varied and diverse role, which allows the post holder to be involved in multiple aspects of healthcare quality and safety management, as well as an insight into other areas of the business through shadowing and meeting attendance.

Interviews are due to be conducted on the week commencing 29th September 2025.

About us

London Central & West Unscheduled Care Collaborative (LCW UCC), a GP-led not for profit Social Enterprise organisation.

The same qualities have underpinned London Central & West Unscheduled Care Collaborative since it was established in 1993, namely that the patient is at the heart of a highly professional, not for profit service delivered by experienced staff familiar with the local environment. This approach ensures that London Central & West Unscheduled Care Collaborative continues to be a real benefit to the local community.

London Central & West Unscheduled Care Collaborative provides an array of different Primary Care and Urgent Care Services including Integrated Urgent Care, GP Practices and Urgent Care Centres, and Single Points of Access.

Please contact Amanda Findley (a.findley@nhs.net to arrange an informal chat about the role and/or an informal visit to the offices.