Job summary
The North Hammersmith & Fulham Primary Care Network (PCN) is
seeking a highly motivated and experienced Non-Clinical Director to
provide strategic, operational, and programme leadership across its
nine GP practices serving a population of 58,000 in and around the
W12 area of London.
This senior
leadership role will be central to supporting the PCNs continued
growth and maturity, ensuring delivery of integrated,
population-focused, and digitally-enabled primary care services in
line with the recent NHS 10 Year Health Plan, North West London ICB
priorities, and the transformation to neighbourhood-based integrated
teams.
Main duties of the job
The post holder will play a key role in improving health outcomes and
reducing inequalities for a diverse and deprived local population,
coordinating service transformation, workforce development,
stakeholder engagement, and delivery assurance.
Working closely
with the PCN Clinical Director, GP partners, practice teams, NHS and
community partners, and LCW UCC (the employing organisation), this is
an exceptional opportunity to shape the future of primary care in
North Hammersmith & Fulham and establish a strong foundation for
sustainable, high-quality services.
About us
London Central West Unscheduled Care Collaborative (LCW UCC) is the
employing organisation for this role within North Hammersmith &
Fulham PCN. LCW also runs the Partnership for Health GP Practice in
collaboration with Imperial NHS Trust.
Established in
1994, LCW UCC is a not-for-profit social enterprise providing health
and social care for the benefit of the community. We work in
partnership with local NHS Trusts, commissioners, and other social
enterprises, with a strong reputation for high-quality services,
innovation, and a positive pragmatic approach to patient care.
Job description
Job responsibilities
Job responsibilities
Key
responsibilities for the North H&F PCN Non-Clinical Director
include:
Providing
strategic and operational leadership, aligning PCN priorities with
the NHS 10 Year Health Plan, NWL ICB objectives, and local
population health needs.
Championing
population health management and place-based working at
PCN/neighbourhood level, focusing on prevention, early intervention,
and integrated care.
Driving PCN
development and transformation, embedding new care models including
enhanced access hubs, same-day triage, and wraparound services.
Supporting
the operationalisation of Integrated Neighbourhood Teams (INTs).
Overseeing
delivery of PCN specifications and ARRS workforce schemes.
Monitoring
and reporting on PCN performance, using data and analytics to
improve access, manage demand, and achieve better patient outcomes.
Building
strong partnerships with practices, community providers, local
authorities, and patients, ensuring meaningful engagement and
representation at borough and system forums.
Driving
digital innovation across the PCN, supporting digital-first
approaches, online triage, the NHS App, shared care records, and
secure interoperable systems.
Overseeing
workforce planning and development, supporting recruitment,
training, and delivery of ARRS roles, while promoting an inclusive
culture.
Maintaining
professional standards through appraisal, mandatory training, and
continuous personal development.
Working hours
Base
Hammersmith and Fulham Centres for Health at Hammersmith Hospital. The postholder will need to work flexible from practices across the PCN as required.
Job description
Job responsibilities
Job responsibilities
Key
responsibilities for the North H&F PCN Non-Clinical Director
include:
Providing
strategic and operational leadership, aligning PCN priorities with
the NHS 10 Year Health Plan, NWL ICB objectives, and local
population health needs.
Championing
population health management and place-based working at
PCN/neighbourhood level, focusing on prevention, early intervention,
and integrated care.
Driving PCN
development and transformation, embedding new care models including
enhanced access hubs, same-day triage, and wraparound services.
Supporting
the operationalisation of Integrated Neighbourhood Teams (INTs).
Overseeing
delivery of PCN specifications and ARRS workforce schemes.
Monitoring
and reporting on PCN performance, using data and analytics to
improve access, manage demand, and achieve better patient outcomes.
Building
strong partnerships with practices, community providers, local
authorities, and patients, ensuring meaningful engagement and
representation at borough and system forums.
Driving
digital innovation across the PCN, supporting digital-first
approaches, online triage, the NHS App, shared care records, and
secure interoperable systems.
Overseeing
workforce planning and development, supporting recruitment,
training, and delivery of ARRS roles, while promoting an inclusive
culture.
Maintaining
professional standards through appraisal, mandatory training, and
continuous personal development.
Working hours
Base
Hammersmith and Fulham Centres for Health at Hammersmith Hospital. The postholder will need to work flexible from practices across the PCN as required.
Person Specification
Qualifications
Essential
- Degree or equivalent working experience
Experience
Essential
- Senior management and leadership experience within the NHS, social care, or public sector, ideally in primary care, PCNs, or ICBs.
- Proven track record of leading complex programmes, partnerships, or transformation projects across organisational boundaries.
Knowledge and Skills
Essential
- Strong strategic thinking with a focus on delivery, performance, and improvement.
- Excellent stakeholder engagement, communication, and relationship-building skills.
- Strong analytical and data interpretation abilities, with knowledge of population health and integrated care.
- Familiarity with the NHS Long Term Plan, PCNs, and ICS working.
- Understanding of corporate governance systems and assurance processes.
- Flexible, adaptable, and able to simplify complex issues to support collaboration and shared understanding.
Person Specification
Qualifications
Essential
- Degree or equivalent working experience
Experience
Essential
- Senior management and leadership experience within the NHS, social care, or public sector, ideally in primary care, PCNs, or ICBs.
- Proven track record of leading complex programmes, partnerships, or transformation projects across organisational boundaries.
Knowledge and Skills
Essential
- Strong strategic thinking with a focus on delivery, performance, and improvement.
- Excellent stakeholder engagement, communication, and relationship-building skills.
- Strong analytical and data interpretation abilities, with knowledge of population health and integrated care.
- Familiarity with the NHS Long Term Plan, PCNs, and ICS working.
- Understanding of corporate governance systems and assurance processes.
- Flexible, adaptable, and able to simplify complex issues to support collaboration and shared understanding.
