Job summary
London Central & West UCC are looking to recruit a Director of
Digital and Operations to join their board, who will be responsible for the
delivery of digital services (BI and IT functions), operational leadership and
management of all LCWs services. This is a new Director role at LCW and comes
at an exciting time to join the organisation.
The post holder will be responsible for the execution of agreed strategic
direction across digital and for the delivery of high performing, safe and
effective services. The Director of Digital and Operations will be a member of
LCWs executive team and the Board.
Main duties of the job
The Director of Digital and Operations will be joining LCW
at a pivotal time of its organisational journey and will be responsible for
ensuring the continued innovation and digitalisation of patient care within
unscheduled care. The successful candidate will direct the work of LCW service
staff to achieve safe and efficient patient focused services, whilst bringing
visible leadership across LCW services, including GP Out of House, Urgent Care
Services, GP Practices and Clinical Assessment Services.
In addition to the operational development within LCW, the
post holder will deliver our digital vision to ensure LCW remains current and
resilient in its delivery of current and emerging contracts. The successful
candidate will recognise that digital development and innovation is imperative
for current and future growth and should champion and horizon scan for digital
innovation. You should have experience of driving change within organisations
to enable maximum employee engagement and introducing a continuous improvement
approach across the organisation.
Across the areas of responsibility, the Director of Digital
and Operations will need to demonstrate a commitment to LCWs vision and values
and create a safe environment for staff to raise any concerns.
Please note, interviews will
be conducted on 24th February 2025.
About us
LCW is a clinically-led, social
enterprise provider of integrated urgent and primary care services to the NHS.
We provide services across North West, North Central and North East London. We
are committed to constantly improving our services to meet the needs of our
patients and do this by working collaboratively with system partners to
innovate and develop robust and effective clinical pathways.
We put patients and commissioners
first, not profits. LCW has been supporting Londons health system for 30 years
by working in partnership with other care providers to deliver value for money,
responsive urgent and unscheduled care, ensuring patients get the best possible
care in the right place, at the right time.
LCW is trusted by commissioners
to support transformation across the full care system, and our track record
speaks for itself. From being the first 111 test site provider in London, to
developing the first model for integrated urgent care (111 and GP out-of-hours
services) in North Central London CCG, to standing up 24/7 pandemic response
services in a matter of hours, weve always been there supporting
commissioners, providers and patients.
Please contact Sue Williams, EA
to the CEO to arrange an informal chat about the role and/or an informal visit
to the offices swilliams10@nhs.net
Job description
Job responsibilities
General:
- Attend and participate in the management team and Board meetings.
- Provide leadership and line management for direct line reports fostering team work whilst enabling colleagues to fully deliver their job roles.
- Visibility across LCW sites recognising the 24/7 nature of the service portfolio.
- Hold the nominated individual requirement with the CQC.
Operations:
- Lead innovation, service redesign and new ways of working, so that services adopt best practice, are informed by new developments, utilise modern technologies in approaches to the planning and delivery of services.
- Provides and demonstrates a clear sense of purpose and leadership for members of the senior operational team to ensure successful delivery of all patient services against contracts.
- Manages the portfolio of LCW services within the budget including ensuring rota planning enables LCW to deliver safe services and effective services.
Digital:
- Lead digital strategy development and implementation ensuring that digitally driven solutions and services are fully supported by the right architecture and systems and best possible defences against cyber attacks.
- Drive the adoption and integration of digital technology as a core aspect of the LCW service offering which means having a workforce that is digitally competent with systems designed to support the clinical and cost-effective delivery of services.
- Working closely with the clinical leadership team to enable clinical involvement in the development of information systems and technological development that support the delivery of services and improvements through the promotion of pathway redesign.
PMO:
- Lead the PMO team ensuring that LCW has a structured and proportionate function enabling successful delivery of programmes and projects.
- Working with the executive team ensure that the PMO team is supporting delivery across the organisation.
- Oversee the monitoring of our social value as organisation.
Quality, Safety and Experience:
- Support the Medical Director and the clinical leadership team in ensuring that the clinical governance requirements are embedded across the portfolio of services and functions.
- Support the quality and clinical safety of services lines, ensuring that legal and regulatory requirements are met in partnership with the Medical Director and the clinical leadership team.
- Lead and adopt a proactive approach to risk management including the systematic identification, assessment and management of risk and so embed a culture of risk management across the organisation.
Job description
Job responsibilities
General:
- Attend and participate in the management team and Board meetings.
- Provide leadership and line management for direct line reports fostering team work whilst enabling colleagues to fully deliver their job roles.
- Visibility across LCW sites recognising the 24/7 nature of the service portfolio.
- Hold the nominated individual requirement with the CQC.
Operations:
- Lead innovation, service redesign and new ways of working, so that services adopt best practice, are informed by new developments, utilise modern technologies in approaches to the planning and delivery of services.
- Provides and demonstrates a clear sense of purpose and leadership for members of the senior operational team to ensure successful delivery of all patient services against contracts.
- Manages the portfolio of LCW services within the budget including ensuring rota planning enables LCW to deliver safe services and effective services.
Digital:
- Lead digital strategy development and implementation ensuring that digitally driven solutions and services are fully supported by the right architecture and systems and best possible defences against cyber attacks.
- Drive the adoption and integration of digital technology as a core aspect of the LCW service offering which means having a workforce that is digitally competent with systems designed to support the clinical and cost-effective delivery of services.
- Working closely with the clinical leadership team to enable clinical involvement in the development of information systems and technological development that support the delivery of services and improvements through the promotion of pathway redesign.
PMO:
- Lead the PMO team ensuring that LCW has a structured and proportionate function enabling successful delivery of programmes and projects.
- Working with the executive team ensure that the PMO team is supporting delivery across the organisation.
- Oversee the monitoring of our social value as organisation.
Quality, Safety and Experience:
- Support the Medical Director and the clinical leadership team in ensuring that the clinical governance requirements are embedded across the portfolio of services and functions.
- Support the quality and clinical safety of services lines, ensuring that legal and regulatory requirements are met in partnership with the Medical Director and the clinical leadership team.
- Lead and adopt a proactive approach to risk management including the systematic identification, assessment and management of risk and so embed a culture of risk management across the organisation.
Person Specification
Experience
Essential
- 1) Demonstrable experience working within healthcare sector at a senior level.
- 2) Experience of leading and managing the performance of teams and individuals.
- 3) Experience of appointing a range of people and implementing management processes including grievance, conduct and performance management.
- 4) Experience of managing budgets effectively.
- 5) Experience of delivering services to a high quality with finite resources.
Qualifications
Essential
- 1) Degree or equivalent knowledge and skills.
- 2) Healthcare environment essential.
- 3) Experience of working with/in digital
Knowledge
Essential
- 1) Skilled in negotiation and influencing techniques including the ability to challenge others constructively.
- 2) Highly developed collaborative working skills - ability to build strong relationships with clinical leaders and multi-professional staff groups.
- 3) Ability to analyse and interpret a wide range of highly complex information from a variety of sources.
Person Specification
Experience
Essential
- 1) Demonstrable experience working within healthcare sector at a senior level.
- 2) Experience of leading and managing the performance of teams and individuals.
- 3) Experience of appointing a range of people and implementing management processes including grievance, conduct and performance management.
- 4) Experience of managing budgets effectively.
- 5) Experience of delivering services to a high quality with finite resources.
Qualifications
Essential
- 1) Degree or equivalent knowledge and skills.
- 2) Healthcare environment essential.
- 3) Experience of working with/in digital
Knowledge
Essential
- 1) Skilled in negotiation and influencing techniques including the ability to challenge others constructively.
- 2) Highly developed collaborative working skills - ability to build strong relationships with clinical leaders and multi-professional staff groups.
- 3) Ability to analyse and interpret a wide range of highly complex information from a variety of sources.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
