Training Hub Administrator

Job description

Job responsibilities

Job Description

Communication/Customer Service and Team working

Engage and work with general practices and staff across Cambridgeshire and Peterborough.

Required to communicate with people at all levels, proactively build good working relationships and supporting effective communication to a wide range of internal and external stakeholders

Represent CPTH as required and always present a positive image of self and of the Training Hub by being welcoming and maintaining a professional attitude.

Act responsibility as a team member and seek help where necessary, expanding on knowledge, skills and experience within personal professional development.

Be an active and supportive member of a team, punctual and well presented.

Operate effectively in a flexible and demanding environment and proactively engage with the team and other stakeholders.

Provide appropriate communication to identify problems and solutions promptly

Administration

Providing administrative support to all the Training Hub team for the delivery of a broad range of project and initiatives

Monitor and respond to queries via email or phone and ensure all have been actioned.

Support to the Training Hub team with regular meetings including being responsible for communicating minutes, action logs and agendas

Update and monitor the Training Hub website with information, events and resources

Provide organisational support for educational events and support training hub colleagues and practices with training offers

Support the Training Hub team in collating and recording relevant data and information to report back on TH performance and funding.

Keep accurate and complete records in electronic format consistent with legislation, policies and procedures and routine filing/storage of confidential documentation as required.

Undertake any other administrative duties specified by the Training Hub Manager.

Planning and Organising

Ability to work in an environment that requires a high degree of accuracy and attention to detail

Ability to work to deadlines without compromising on quality of output

Ability to work autonomously when required

Demonstrate good organisational skills and prioritise work as necessary.

Supports planning on a number of activities, plans own workload, formulates and adjusts plans accordingly

Work within the limits of own competence and responsibility and refer issues beyond these limits to relevant people.

Prioritise own workload and organise own work to meet these priorities and reduce risks to quality.

Maintain a safe and tidy working environment.

People and Resources

Support colleagues to help meeting work demands

Recognise areas of self-improvement and seek support to develop.

Undertake mandatory/statutory training as and when required by GPN policy.

Participate in appraisals and agree a personal development plan.

An understanding, acceptance and adherence to the need for strict confidentiality

Financial responsibility

Record and process payments correctly

Update any project and finance tracker documentation

The post holder is expected to;

Adhere to policies and procedures and relevant legislation including the requirements of any professional bodies.

Attend mandatory training as identified by the employer

Highlight potential development area

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent (Grade C or above) standard in English and Maths

Desirable

• Qualifications in administration e.g. RSA stage II/NVQ Level 2 in Administration or equivalent
• Able to travel

Skills, ability and knowledge

Essential

• Excellent organisation and administrative skills
• Clear communicator with excellent oral, written and presentation skills
• Ability to work autonomously and use initiative and to contribute effectively
• Ability to take instruction and can demonstrate a flexible approach
• Time management and organisational skills
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to work as part of a team

Desirable

• A general understanding of the NHS and the way it works
• Competent user of social media platforms

Experience

Essential

• Excellent IT literacy skills with demonstrable experience of using Microsoft Office, e.g. Word Outlook and Excel
• Demonstrable administrative experience
• Experience of updating basic website content

Desirable

• Experience of working in NHS or Learning and Development environment
• Experience of updating basic website content

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridge & Peterborough Training Hub

Address

Allia Future Business Centre

London Road

Peterborough

Cambridgeshire

PE2 8AL

Employer's website

https://cptraininghub.nhs.uk/ (Opens in a new tab)