Job responsibilities
Communication/Customer
Service and Team working
Engage GP practices and their staff across Cambridgeshire
and Peterborough.
Communicate with people at all levels in an appropriate
manner that is consistent with their level of understanding, culture,
background and preferred way of communicating.
Act responsibility as a team
member and seek help where necessary.
Always present a positive image of self and of the
Training Hub by being welcoming and maintaining a professional attitude .
Be an active and supportive member of a team, punctual
and well presented.
Respond to telephone and email queries from stakeholders.
Work closely with system partners, commissioners and training programmes to deliver project support.
Administration
Monitor NHS C&P email
ensuring all emails associated with the Training Hub have been actioned.
Update and monitor the Training
Hub website with information, events and resources
Demonstrate good organisational
skills and prioritise work as necessary.
Keep accurate and complete records in a written or
electronic format consistent with legislation, policies and procedures and
are kept in accordance with where the department placement is based.
Routine filing and storage of
confidential documentation as required.
Undertake any other administrative
duties specified by the Training Hub Project Manager.
Support the Training Hub
Manager in producing and highlighting performance reports.
Minute all Training Hub
meetings, update Action Logs and support and remind owners to complete
actions on time.
Support the Training Hub Project
Manager in co-ordinating and recording project or workstream records.
Support the Training Hub in the
delivery of training events.
Source training venues; act as
a single point of contact for the Training Hub and respond to enquiries.
Collate relevant data and
information.
Maintain up to date training
plans, reports and records.
Manage invoice flow from receipt to payment, maintaining records and ensuring that invoices are processed accurately and on time.
Planning and Organising
Work within the limits of own
competence and responsibility and refer issues beyond these limits to
relevant people.
Use and maintain resources
efficiently and effectively.
Prioritise own workload and
organise own work to meet these priorities and reduce risks to quality.
Maintain a safe and tidy
working environment.
People and Resources
Support colleagues to help meet
work demands and ensure training hub work is being completed
Identify, with the help of
others, tasks required within own job role.
Recognise areas of self-improvement
and seek support to develop.
Undertake mandatory/statutory
training as and when required by GPN policy.
Participate in appraisals and
agree a personal development plan.
General Standards
Adhere
to GPNs policies and procedures.
Treat
all information in accordance with the General Data Protection Act 2018).
Report
any area of concern to the Training Hub Project Manager.
The
job description will be reviewed where appropriate by the Line Manager and may be
amended after discussion with the post holder.
This
role profile is intended as a guide to the main responsibilities of the post,
and the post holder will be required to undertake such duties appropriate to
the position as may be required by the Line Manager to ensure the smooth
running of the service.
Health and Safety
Within their own
area of responsibility, the post holder will be responsible for assessing the
risks to the health and safety of staff, and visitors or to the achievement of GPNs
objectives.
The post holder
must ensure that identified risks are reported so that significant clinical and
non-clinical risks are included in GPNs Risk Register.
Dignity at Work
Be responsible
for their own behaviour.
Be aware of GPNs
Anti-Harassment and Bullying policy.
Comply with
requests to attend training and similar activities in support of the policy.
Comply with
requests for information regarding harassment and bullying in GPN as required.
Treat all
colleagues and customers/clients in a manner which meets equal opportunities
and good practice.
