Job summary
As
a growing and forward-thinking organisation, we are dedicated to delivering a
truly high-quality service, something every member of our team helps to shape.
If you value positivity, respect and teamwork, and youre a contributor, driven
by making a meaningful difference, wed love to hear from you. An exciting
opportunity has now opened to join us as an Administrator.
Main duties of the job
The primary purpose of this post is to provide general
administration support across the Bromley Y service which is split into several teams. Working in a small and
friendly administration team, this is a varied role whereby you will support
children and young people referred to Bromley Y, the employees and volunteers in a warm yet professional manner,
in line with business priorities.
The post holder when working from the Bromley Y building will be
the first point of contact for young people, parents/carers and visitors;
providing a professional and welcoming greeting. Some remote working will be
necessary.
About us
Bromley Y is a long-established Charity based in Bromley that listens to
feedback from Children, Young People, their families and/or carers as well as
partner agencies. We are a Mental Health and Emotional Wellbeing Service based
on the principles of IThrive and IAPT. We are very proud of all the services we
offer, from 1:1 evidenced based interventions to group work, digital offers,
webinars, mentoring and social prescribing.
Job description
Job responsibilities
-
To be first point of contact for Bromley Y by providing a friendly welcome-meeting and greeting members of
the public; particularly children, young people and parents/carers, deliveries,
colleagues etc to Bromley Y.
-
Maintain the Welcome Room and therapy rooms resources-keeping them
safe, tidy and stocked with therapy and stationary materials.
-
Register visitors to the building by signing them in and out,
responding to queries and reporting any issues or concerns that arise to the
Duty Manager.
-
Answer incoming telephone calls in a polite, prompt and
professional manner. Forwarding calls to the appropriate teams, taking
messages, escalating queries when necessary etc.
-
Action emails in a timely and professional manner.
-
Support with printing, filing (including electronic filing),
putting packs together for example for team meetings, case referrals.
-
To support administration around internal Bromley Y training including
booking courses.
-
Minute taking.
-
Booking and liaising with translators and interpreters as required.Please read the attached full advert and job description.
Job description
Job responsibilities
-
To be first point of contact for Bromley Y by providing a friendly welcome-meeting and greeting members of
the public; particularly children, young people and parents/carers, deliveries,
colleagues etc to Bromley Y.
-
Maintain the Welcome Room and therapy rooms resources-keeping them
safe, tidy and stocked with therapy and stationary materials.
-
Register visitors to the building by signing them in and out,
responding to queries and reporting any issues or concerns that arise to the
Duty Manager.
-
Answer incoming telephone calls in a polite, prompt and
professional manner. Forwarding calls to the appropriate teams, taking
messages, escalating queries when necessary etc.
-
Action emails in a timely and professional manner.
-
Support with printing, filing (including electronic filing),
putting packs together for example for team meetings, case referrals.
-
To support administration around internal Bromley Y training including
booking courses.
-
Minute taking.
-
Booking and liaising with translators and interpreters as required.Please read the attached full advert and job description.
Person Specification
Experience
Essential
- A working knowledge of MS Office suite.
- Previous experience (minimum of a year) in an administrative role preferably gained in an office environment.
Knowledge and skills
Essential
- Ability to work with others, as part of a team and to manage own workload under supervision.
Desirable
- Working knowledge of Health, Social Services, Education and the Voluntary Sector.
Person Specification
Experience
Essential
- A working knowledge of MS Office suite.
- Previous experience (minimum of a year) in an administrative role preferably gained in an office environment.
Knowledge and skills
Essential
- Ability to work with others, as part of a team and to manage own workload under supervision.
Desirable
- Working knowledge of Health, Social Services, Education and the Voluntary Sector.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
