Job summary
In
response to NHS Long Term Plan priorities and building on established local
partnerships and place-based system transformation, our vision in Bexley is to
transform our model of mental health and wellbeing care and support. We aim to
provide accessible, responsive, and inclusive mental health support across the
local area. This system-wide transformation will redesign how community mental
health services are delivered and experienced, placing communities and
individuals at the heart of what we do and how we do it.
The
Community Mental Health and Wellbeing Hub will
sit alongside and compliment those provided by primary and secondary care
ensuring that by working together anybody who needs a service sees the right
person at the right time, through a single point of entry. Together, were
making sure were walking alongside people who need support every step of the
way, making sure they are ok, making sure theyre accessing relevant support
and then thinking about their next steps. This delivers against the NHSs
vision for mental health care and support through more local, community mental
health services and how community services should offer whole-person,
whole-population health approaches.
Main duties of the job
We are looking for a seasoned, values-led manager
with a substantial track record of working across the mental health, health,
social care, and charity sectors. The ideal candidate will bring deep insight
into how community-led models, social enterprises, and statutory services can work
together to transform local mental health systems. You will have experience
that bridges frontline impact with strategic oversight and a strong
understanding of the unique contribution of the voluntary and community sector
to health and wellbeing.
You will have significant experience of senior
leadership within charities, social enterprises or community-led health
services. This may include having served as a chief executive, director, or
senior manager within a mental health or wellbeing charitable organisation. You
may have also chaired or been a trustee of a national or high-profile local
charity, or held board-level governance responsibilities in a cross-sector or
system leadership context. Experience of establishing or growing a charitable
organisation or social enterprise, particularly within the context of community
mental health, would be especially welcome.
You will have a detailed understanding of how the
charity and voluntary sector operates, including governance frameworks,
stakeholder engagement, and mission-led delivery. This includes understanding
the relationship between operational and strategic functions, and contributing
to or leading high-level decision-making processes.
Experience of working within or alongside
Integrated Care Systems, or at the interface between NHS, local authorities and
the VCSE sector, is essential. You will have led or contributed to system-level
programmes focused on transformation, prevention, early intervention, or
community-based support. You are confident working across organisational
boundaries, managing complex relationships, and aligning diverse teams behind a
common purpose.
A strong track record of building meaningful
partnerships with community group and you will understand the importance of
trust, local credibility and relational leadership in driving meaningful and
sustainable change.
You will be skilled in managing multidisciplinary
teams, with experience supporting both clinical and non-clinical staff. You
will have developed inclusive workplace cultures, prioritised wellbeing, and
embedded lived experience throughout service design and delivery. You will be
confident navigating risk, leading through uncertainty, and adapting services
in response to shifting policy or community needs.
Above all, you will be a passionate advocate for
mental health equity, community, and collaborative service models. You will
combine strategic clarity with humility, and be committed to ensuring that
every decision and every service is grounded in the lived realities of the people
it aims to support.
About us
We believe no one
should have to face a mental health problem alone. We work to reduce the stigma
associated with mental health, support people in their recovery and champion
better services for all. We believe that with the right support and resources everybody
can create a life that feels meaningful irrespective of the presence of
symptoms.Mind in Bexley and East Kent is a local Mind mental health
charity and we offer an extensive range of support, advice and information to
communities in Bexley and East Kent. The purpose and objects of the charity is
'to promote the preservation and the safeguarding of mental health and the
relief of persons suffering from mental disorder'. We promote well-being and
work to reduce poor mental health and the stigma associated with it. We support
people in their recovery and champion better services for everyone.
Job description
Job responsibilities
We are looking for a seasoned, values-led manager with a substantial track record of working across the mental health, health, social care, and charity sectors. The ideal candidate will bring deep insight into how community-led models, social enterprises, and statutory services can work together to transform local mental health systems. You will have experience that bridges frontline impact with strategic oversight and a strong understanding of the unique contribution of the voluntary and community sector to health and wellbeing.
You will have significant experience of senior leadership within charities, social enterprises or community-led health services. This may include having served as a chief executive, director, or senior manager within a mental health or wellbeing charitable organisation. You may have also chaired or been a trustee of a national or high-profile local charity, or held board-level governance responsibilities in a cross-sector or system leadership context. Experience of establishing or growing a charitable organisation or social enterprise, particularly within the context of community mental health, would be especially welcome.
You will have a detailed understanding of how the charity and voluntary sector operates, including governance frameworks, stakeholder engagement, and mission-led delivery. This includes understanding the relationship between operational and strategic functions, and contributing to or leading high-level decision-making processes.
Experience of working within or alongside Integrated Care Systems, or at the interface between NHS, local authorities and the VCSE sector, is essential. You will have led or contributed to system-level programmes focused on transformation, prevention, early intervention, or community-based support. You are confident working across organisational boundaries, managing complex relationships, and aligning diverse teams behind a common purpose.
A strong track record of building meaningful partnerships with community group and you will understand the importance of trust, local credibility and relational leadership in driving meaningful and sustainable change.
You will be skilled in managing multidisciplinary teams, with experience supporting both clinical and non-clinical staff. You will have developed inclusive workplace cultures, prioritised wellbeing, and embedded lived experience throughout service design and delivery. You will be confident navigating risk, leading through uncertainty, and adapting services in response to shifting policy or community needs.
Above all, you will be a passionate advocate for mental health equity, community, and collaborative service models. You will combine strategic clarity with humility, and be committed to ensuring that every decision and every service is grounded in the lived realities of the people it aims to support.
Key Responsibilities
Strategic & Operational Leadership
- Drive the day-to-day operations and ongoing evolution of the Bexley Mental Health and Wellbeing Hub, delivering responsive, high-quality support aligned with the Hubs wider strategic vision.
- Provide strong, visible leadership across both Oxleas and Mind in Bexley, fostering collaboration and ensuring service users experience smooth, integrated care.
- Champion joint working across the two integrated services, supporting alignment, consistency, and a unified approach to service delivery.
- Work in close partnership with the Clinical Nurse Specialist to bridge clinical leadership and operational priorities, ensuring high standards of care.
- Oversee effective scheduling and resource planning to deliver timely and equitable support across the borough.
- Build and maintain relationships with local community organisations, embedding services within the heart of Bexleys communities.
- Bring a results-driven mindset, responding quickly to emerging needs, tracking performance and continuously looking for ways to improve.
- Monitor key performance indicators and contract outcomes, reporting regularly to senior stakeholders and commissioners and driving corrective action where necessary.
- Ensure all services remain relevant and responsive to the evolving needs of Bexley residents.
- Represent the Hub at key strategic and operational forums, sharing progress, insight, and learning.
Service Integration & Improvement
- Identify and implement operational improvements, challenge outdated systems, and lead innovation across services.
- Develop and maintain strong, collaborative partnerships to support integrated care and continuity.
- Lead multidisciplinary teams with clarity and purpose, promoting effective communication and shared accountability.
- Tackle barriers to joint working and embed systems that enhance responsiveness and adaptability.
Quality, Governance & Risk
- Support the Clinical Lead in delivering robust quality assurance, governance, and risk management across both services.
- Maintain full compliance with all relevant legislation, including health and safety, clinical governance, and data protection.
- Work collaboratively with Adult Social Care and Oxleas to ensure safeguarding, incident reporting, complaints handling, audits, and quality improvement actions are handled effectively and transparently.
- Help ensure services meet all regulatory, contractual, and statutory requirements.
Workforce Leadership & Development
- Lead a multidisciplinary team of clinical and non-clinical staff overseeing recruitment, supervision, development, and performance.
- Foster an inclusive, supportive, and growth-oriented working environment where wellbeing and continuous learning are prioritised.
- Embed competency frameworks and deliver staff development programmes that build confidence and capability.
- Provide expert guidance in complex operational or staff-related matters, helping the team navigate challenges with clarity and compassion.
- Promote a positive and accountable workplace culture rooted in shared values and a commitment to excellence.
Onboarding, Training & Development
- Design and deliver structured onboarding that supports new staff to thrive from day one.
- Champion continuous learning by coordinating ongoing training, reflective practice and skills development across both services.
Performance & Supervision
- Set clear, measurable goals for individuals and teams, provide regular feedback through coaching and evaluation.
- Offer consistent 1:1 supervision and support, ensuring open communication, trust and early intervention where needed.
- Proactively manage performance or interpersonal issues in a fair and constructive way, helping maintain a respectful, solution-focused team dynamic.
Workload & Resource Management
- Keep a close eye on staffing levels and workloads, ensuring capacity is balanced and staff are supported to avoid burnout.
- Use clear prioritisation and effective resource allocation to sustain performance across the system.
Communication & Reporting
- Lead with transparency, sharing key updates, performance insights, and priorities through regular meetings, briefings, and visible leadership.
- Use service data and reporting to inform planning, support decision-making, and provide evidence of impact to stakeholders and commissioners.
General Duties
- Uphold the shared values and policies of Oxleas and Mind in Bexley at all times.
- Oversee the safe and inclusive management of facilities and service environments.
- Carry out additional duties as required, in line with organisational priorities and the evolving needs of the role.
The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.
Please Note: Candidates who have previously applied for this position need not reapply, as their applications have already been considered.
Job description
Job responsibilities
We are looking for a seasoned, values-led manager with a substantial track record of working across the mental health, health, social care, and charity sectors. The ideal candidate will bring deep insight into how community-led models, social enterprises, and statutory services can work together to transform local mental health systems. You will have experience that bridges frontline impact with strategic oversight and a strong understanding of the unique contribution of the voluntary and community sector to health and wellbeing.
You will have significant experience of senior leadership within charities, social enterprises or community-led health services. This may include having served as a chief executive, director, or senior manager within a mental health or wellbeing charitable organisation. You may have also chaired or been a trustee of a national or high-profile local charity, or held board-level governance responsibilities in a cross-sector or system leadership context. Experience of establishing or growing a charitable organisation or social enterprise, particularly within the context of community mental health, would be especially welcome.
You will have a detailed understanding of how the charity and voluntary sector operates, including governance frameworks, stakeholder engagement, and mission-led delivery. This includes understanding the relationship between operational and strategic functions, and contributing to or leading high-level decision-making processes.
Experience of working within or alongside Integrated Care Systems, or at the interface between NHS, local authorities and the VCSE sector, is essential. You will have led or contributed to system-level programmes focused on transformation, prevention, early intervention, or community-based support. You are confident working across organisational boundaries, managing complex relationships, and aligning diverse teams behind a common purpose.
A strong track record of building meaningful partnerships with community group and you will understand the importance of trust, local credibility and relational leadership in driving meaningful and sustainable change.
You will be skilled in managing multidisciplinary teams, with experience supporting both clinical and non-clinical staff. You will have developed inclusive workplace cultures, prioritised wellbeing, and embedded lived experience throughout service design and delivery. You will be confident navigating risk, leading through uncertainty, and adapting services in response to shifting policy or community needs.
Above all, you will be a passionate advocate for mental health equity, community, and collaborative service models. You will combine strategic clarity with humility, and be committed to ensuring that every decision and every service is grounded in the lived realities of the people it aims to support.
Key Responsibilities
Strategic & Operational Leadership
- Drive the day-to-day operations and ongoing evolution of the Bexley Mental Health and Wellbeing Hub, delivering responsive, high-quality support aligned with the Hubs wider strategic vision.
- Provide strong, visible leadership across both Oxleas and Mind in Bexley, fostering collaboration and ensuring service users experience smooth, integrated care.
- Champion joint working across the two integrated services, supporting alignment, consistency, and a unified approach to service delivery.
- Work in close partnership with the Clinical Nurse Specialist to bridge clinical leadership and operational priorities, ensuring high standards of care.
- Oversee effective scheduling and resource planning to deliver timely and equitable support across the borough.
- Build and maintain relationships with local community organisations, embedding services within the heart of Bexleys communities.
- Bring a results-driven mindset, responding quickly to emerging needs, tracking performance and continuously looking for ways to improve.
- Monitor key performance indicators and contract outcomes, reporting regularly to senior stakeholders and commissioners and driving corrective action where necessary.
- Ensure all services remain relevant and responsive to the evolving needs of Bexley residents.
- Represent the Hub at key strategic and operational forums, sharing progress, insight, and learning.
Service Integration & Improvement
- Identify and implement operational improvements, challenge outdated systems, and lead innovation across services.
- Develop and maintain strong, collaborative partnerships to support integrated care and continuity.
- Lead multidisciplinary teams with clarity and purpose, promoting effective communication and shared accountability.
- Tackle barriers to joint working and embed systems that enhance responsiveness and adaptability.
Quality, Governance & Risk
- Support the Clinical Lead in delivering robust quality assurance, governance, and risk management across both services.
- Maintain full compliance with all relevant legislation, including health and safety, clinical governance, and data protection.
- Work collaboratively with Adult Social Care and Oxleas to ensure safeguarding, incident reporting, complaints handling, audits, and quality improvement actions are handled effectively and transparently.
- Help ensure services meet all regulatory, contractual, and statutory requirements.
Workforce Leadership & Development
- Lead a multidisciplinary team of clinical and non-clinical staff overseeing recruitment, supervision, development, and performance.
- Foster an inclusive, supportive, and growth-oriented working environment where wellbeing and continuous learning are prioritised.
- Embed competency frameworks and deliver staff development programmes that build confidence and capability.
- Provide expert guidance in complex operational or staff-related matters, helping the team navigate challenges with clarity and compassion.
- Promote a positive and accountable workplace culture rooted in shared values and a commitment to excellence.
Onboarding, Training & Development
- Design and deliver structured onboarding that supports new staff to thrive from day one.
- Champion continuous learning by coordinating ongoing training, reflective practice and skills development across both services.
Performance & Supervision
- Set clear, measurable goals for individuals and teams, provide regular feedback through coaching and evaluation.
- Offer consistent 1:1 supervision and support, ensuring open communication, trust and early intervention where needed.
- Proactively manage performance or interpersonal issues in a fair and constructive way, helping maintain a respectful, solution-focused team dynamic.
Workload & Resource Management
- Keep a close eye on staffing levels and workloads, ensuring capacity is balanced and staff are supported to avoid burnout.
- Use clear prioritisation and effective resource allocation to sustain performance across the system.
Communication & Reporting
- Lead with transparency, sharing key updates, performance insights, and priorities through regular meetings, briefings, and visible leadership.
- Use service data and reporting to inform planning, support decision-making, and provide evidence of impact to stakeholders and commissioners.
General Duties
- Uphold the shared values and policies of Oxleas and Mind in Bexley at all times.
- Oversee the safe and inclusive management of facilities and service environments.
- Carry out additional duties as required, in line with organisational priorities and the evolving needs of the role.
The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.
Please Note: Candidates who have previously applied for this position need not reapply, as their applications have already been considered.
Person Specification
Experience
Essential
- Proven experience in leading and managing integrated health and social care services, preferably within mental health settings, across NHS, local authority, and voluntary sector partnerships.
- Track record of managing multidisciplinary teams, including both clinical and non-clinical staff, with a focus on performance, wellbeing, and professional development.
- Experience in operational service delivery and strategic planning, with the ability to balance day-to-day management with long-term service development.
- Strong background in quality assurance, governance, and compliance, including safeguarding, risk management, and regulatory standards.
- Demonstrable experience in stakeholder engagement and partnership working, including regular reporting to senior leaders, commissioners, and external forums.
Desirable
- Postgraduate qualification in a relevant field such as health and social care leadership, public health, or service management.
- Professional registration with a relevant regulatory body (e.g. NMC, HCPC, Social Work England), particularly if coming from a clinical or social care background.
- Experience leading service transformation or integration projects across multiple sectors (e.g. NHS, local authority, and voluntary/community services).
- Training or certification in project management or service improvement methodologies, such as PRINCE2, Lean, or Six Sigma.
- Experience working in or managing services within community mental health or wellbeing hubs.
- In-depth understanding of the local health and care landscape, particularly within the London Borough of Bexley or similar localities.
- Demonstrated ability to use data and analytics to inform decision-making, performance improvement, and reporting to stakeholders.
- Strong understanding of safeguarding procedures, clinical governance, and health and safety regulations in an integrated care context.
Qualifications
Essential
- Degree-level qualification in a relevant field (e.g. health, social care, psychology, management, or a related discipline).
- Evidence of continued professional development in leadership, service management, or mental health care.
Desirable
- Postgraduate qualification in health or social care management, public health, or a related field.
- Clinical or social care professional registration (e.g. NMC, HCPC, or Social Work England)
Person Specification
Experience
Essential
- Proven experience in leading and managing integrated health and social care services, preferably within mental health settings, across NHS, local authority, and voluntary sector partnerships.
- Track record of managing multidisciplinary teams, including both clinical and non-clinical staff, with a focus on performance, wellbeing, and professional development.
- Experience in operational service delivery and strategic planning, with the ability to balance day-to-day management with long-term service development.
- Strong background in quality assurance, governance, and compliance, including safeguarding, risk management, and regulatory standards.
- Demonstrable experience in stakeholder engagement and partnership working, including regular reporting to senior leaders, commissioners, and external forums.
Desirable
- Postgraduate qualification in a relevant field such as health and social care leadership, public health, or service management.
- Professional registration with a relevant regulatory body (e.g. NMC, HCPC, Social Work England), particularly if coming from a clinical or social care background.
- Experience leading service transformation or integration projects across multiple sectors (e.g. NHS, local authority, and voluntary/community services).
- Training or certification in project management or service improvement methodologies, such as PRINCE2, Lean, or Six Sigma.
- Experience working in or managing services within community mental health or wellbeing hubs.
- In-depth understanding of the local health and care landscape, particularly within the London Borough of Bexley or similar localities.
- Demonstrated ability to use data and analytics to inform decision-making, performance improvement, and reporting to stakeholders.
- Strong understanding of safeguarding procedures, clinical governance, and health and safety regulations in an integrated care context.
Qualifications
Essential
- Degree-level qualification in a relevant field (e.g. health, social care, psychology, management, or a related discipline).
- Evidence of continued professional development in leadership, service management, or mental health care.
Desirable
- Postgraduate qualification in health or social care management, public health, or a related field.
- Clinical or social care professional registration (e.g. NMC, HCPC, or Social Work England)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.