Job summary
In
response to NHS Long Term Plan priorities and building on established local
partnerships and place-based system transformation, our vision in Bexley is to
transform our model of mental health and wellbeing care and support. We aim to
provide accessible, responsive, and inclusive mental health support across the
local area. This system-wide transformation will redesign how community mental
health services are delivered and experienced, placing communities and
individuals at the heart of what we do and how we do it.
The
Community Mental Health and Wellbeing Hub will
sit alongside and compliment those provided by primary and secondary care
ensuring that by working together anybody who needs a service sees the right
person at the right time, through a single point of entry. Together, were
making sure were walking alongside people who need support every step of the
way, making sure they are ok, making sure theyre accessing relevant support
and then thinking about their next steps. This delivers against the NHSs
vision for mental health care and support through more local, community mental
health services and how community services should offer whole-person,
whole-population health approaches.
Main duties of the job
To
provide strategic and operational
leadership for the Bexley Mental Health
Hub, which is an integrated service between Mind in Bexley, Oxleas NHS Foundation Trust and London
Borough of Bexley Adult Social Care . The postholder will play a key role in supporting
three partners to deliver an integrated
service, ensuring alignment, coordination, and high standards across both
organisations. They will work closely with the Clinical Nurse Specialist and
other senior leads to ensure service delivery is safe, effective, and
responsive to community needs.
This
position requires the ability to deliver results at pace, balancing strategic
oversight with hands-on leadership. The postholder will manage a team of
clinical and non-clinical staff, ensuring performance, professional
development, and wellbeing are prioritised. They will promote continuous
improvement, foster collaboration, and oversee scheduling, facilities
management, compliance, and adherence to regulations. Progress will be reported
through personal representation at key stakeholder meetings. A strong
commitment to ensuring the service meets the needs of Bexley residents is
essential.
About us
We believe no one
should have to face a mental health problem alone. We work to reduce the stigma
associated with mental health, support people in their recovery and champion
better services for all. We believe that with the right support and resources everybody
can create a life that feels meaningful irrespective of the presence of
symptoms.Mind in Bexley and East Kent is a local Mind mental health
charity and we offer an extensive range of support, advice and information to
communities in Bexley and East Kent. The purpose and objects of the charity is
'to promote the preservation and the safeguarding of mental health and the
relief of persons suffering from mental disorder'. We promote well-being and
work to reduce poor mental health and the stigma associated with it. We support
people in their recovery and champion better services for everyone.
Job description
Job responsibilities
Key Responsibilities
Strategic and Operational Leadership
- Lead the day-to-day operational delivery and continuous development of the Bexley Mental Health and Wellbeing Hub, ensuring services are high quality, efficient, and aligned with strategic objectives.
- Provide operational oversight across Oxleas and Mind in Bexley, ensuring integrated pathways and a seamless service user experience.
- Play a key role in supporting two integrated services, promoting effective joint working and service alignment.
- Work closely with the Clinical Nurse Specialist to align clinical leadership with operational priorities and ensure consistent care standards.
- Oversee scheduling of services and resources to ensure timely, effective support across the system.
- Develop links with local community organisations to support delivery of services in these communities
- Demonstrate the ability to deliver results at pace, driving performance and responding quickly to emerging issues.
- Monitor KPIs and contract requirements, report outcomes to senior stakeholders and commissioners, and take corrective action where needed.
- Ensure services reflect local health needs and priorities so that the Hub consistently meets the needs of Bexley residents.
- Report progress through personal representation at strategic forums, operational boards, and stakeholder meetings.
Service Integration and Improvement
- Identify operational efficiencies, challenge outdated practices, and lead service development initiatives.
- Build and maintain strong relationships with partners and stakeholders to support integrated care pathways.
- Lead and coordinate multi-disciplinary teams, ensuring role clarity, effective communication, and shared accountability.
- Address barriers to collaboration and develop initiatives that enhance joint working and system responsiveness.
Quality Assurance, Governance, and Risk
- Support Clinical Lead with aspects of quality assurance, governance, and risk across both services, embedding safe and robust practices.
- Ensure full compliance with health and safety,, clinical governance, and data protection regulations.
- In partnership with Adult Social Care and Oxleas ensure appropriate safeguarding process are in place and followed
- In partnership with Adult Social Care and Oxleas ensure incidents and complaints are safely managed and responded to appropriately, complete audits and ensure action plans are developed and delivered to improve outcomes, using insights to inform quality improvement.
- Support services to meet all statutory, regulatory, and contract standards.
Workforce Leadership and Development
- Manage a team of clinical and non-clinical staff, including recruitment, supervision, appraisal, and performance management.
- Promote wellbeing, inclusivity, and professional development across all staffing groups.
- Lead the implementation of competency frameworks, staff development plans, and training programmes.
- Provide expert guidance on complex cases, staff issues, and operational decisions.
- Support a positive workplace culture that values learning, accountability, and compassion.
Onboarding and Training
- Develop and deliver structured onboarding for new staff, aligned with organisational policies and best practice.
- Coordinate ongoing learning and reflective practice opportunities across both services.
Performance Management
- Establish measurable goals for staff and services, conduct evaluations, and provide feedback.
- Use coaching and supervision to build capability and confidence within the team.
Supervision and Support
- Offer regular 1:1 supervision to clinical and non-clinical staff, promoting open communication and support.
- Respond to staff concerns in a timely, fair, and supportive manner.
Conflict Resolution
- Address interpersonal or performance issues promptly, using appropriate strategies to resolve tensions.
- Maintain a healthy and productive team dynamic.
- Encourage staff input in service development, innovation, and decision-making.
Workload Management
- Monitor workloads and staffing levels to prevent burnout and support sustainability.
- Implement effective prioritisation and resource allocation strategies.
Communication and Reporting
- Maintain open, consistent communication across the workforce through meetings, briefings, and visible leadership.
- Analyse and present service data for planning, improvement, and commissioner reporting.
Innovation, Evaluation, and Policy Implementation
- Lead the development of evaluation tools and service reviews to track outcomes and drive innovation.
- Translate policy and strategic priorities into operational delivery across both organisations.
General Duties
- Uphold the values and policies of both Oxleas and Mind in Bexley.
- Oversee the management and maintenance of facilities, ensuring safe, compliant, and inclusive environments.
- Undertake other duties as required, in line with the role and organisational priorities.
- This role will require agile working across the London Borough of Bexley to attend meetings and be present at clinics and offices where the MH Hub work from.
The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.
Job description
Job responsibilities
Key Responsibilities
Strategic and Operational Leadership
- Lead the day-to-day operational delivery and continuous development of the Bexley Mental Health and Wellbeing Hub, ensuring services are high quality, efficient, and aligned with strategic objectives.
- Provide operational oversight across Oxleas and Mind in Bexley, ensuring integrated pathways and a seamless service user experience.
- Play a key role in supporting two integrated services, promoting effective joint working and service alignment.
- Work closely with the Clinical Nurse Specialist to align clinical leadership with operational priorities and ensure consistent care standards.
- Oversee scheduling of services and resources to ensure timely, effective support across the system.
- Develop links with local community organisations to support delivery of services in these communities
- Demonstrate the ability to deliver results at pace, driving performance and responding quickly to emerging issues.
- Monitor KPIs and contract requirements, report outcomes to senior stakeholders and commissioners, and take corrective action where needed.
- Ensure services reflect local health needs and priorities so that the Hub consistently meets the needs of Bexley residents.
- Report progress through personal representation at strategic forums, operational boards, and stakeholder meetings.
Service Integration and Improvement
- Identify operational efficiencies, challenge outdated practices, and lead service development initiatives.
- Build and maintain strong relationships with partners and stakeholders to support integrated care pathways.
- Lead and coordinate multi-disciplinary teams, ensuring role clarity, effective communication, and shared accountability.
- Address barriers to collaboration and develop initiatives that enhance joint working and system responsiveness.
Quality Assurance, Governance, and Risk
- Support Clinical Lead with aspects of quality assurance, governance, and risk across both services, embedding safe and robust practices.
- Ensure full compliance with health and safety,, clinical governance, and data protection regulations.
- In partnership with Adult Social Care and Oxleas ensure appropriate safeguarding process are in place and followed
- In partnership with Adult Social Care and Oxleas ensure incidents and complaints are safely managed and responded to appropriately, complete audits and ensure action plans are developed and delivered to improve outcomes, using insights to inform quality improvement.
- Support services to meet all statutory, regulatory, and contract standards.
Workforce Leadership and Development
- Manage a team of clinical and non-clinical staff, including recruitment, supervision, appraisal, and performance management.
- Promote wellbeing, inclusivity, and professional development across all staffing groups.
- Lead the implementation of competency frameworks, staff development plans, and training programmes.
- Provide expert guidance on complex cases, staff issues, and operational decisions.
- Support a positive workplace culture that values learning, accountability, and compassion.
Onboarding and Training
- Develop and deliver structured onboarding for new staff, aligned with organisational policies and best practice.
- Coordinate ongoing learning and reflective practice opportunities across both services.
Performance Management
- Establish measurable goals for staff and services, conduct evaluations, and provide feedback.
- Use coaching and supervision to build capability and confidence within the team.
Supervision and Support
- Offer regular 1:1 supervision to clinical and non-clinical staff, promoting open communication and support.
- Respond to staff concerns in a timely, fair, and supportive manner.
Conflict Resolution
- Address interpersonal or performance issues promptly, using appropriate strategies to resolve tensions.
- Maintain a healthy and productive team dynamic.
- Encourage staff input in service development, innovation, and decision-making.
Workload Management
- Monitor workloads and staffing levels to prevent burnout and support sustainability.
- Implement effective prioritisation and resource allocation strategies.
Communication and Reporting
- Maintain open, consistent communication across the workforce through meetings, briefings, and visible leadership.
- Analyse and present service data for planning, improvement, and commissioner reporting.
Innovation, Evaluation, and Policy Implementation
- Lead the development of evaluation tools and service reviews to track outcomes and drive innovation.
- Translate policy and strategic priorities into operational delivery across both organisations.
General Duties
- Uphold the values and policies of both Oxleas and Mind in Bexley.
- Oversee the management and maintenance of facilities, ensuring safe, compliant, and inclusive environments.
- Undertake other duties as required, in line with the role and organisational priorities.
- This role will require agile working across the London Borough of Bexley to attend meetings and be present at clinics and offices where the MH Hub work from.
The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.
Person Specification
Experience
Essential
- Proven experience in leading and managing integrated health and social care services, preferably within mental health settings, across NHS, local authority, and voluntary sector partnerships.
- Track record of managing multidisciplinary teams, including both clinical and non-clinical staff, with a focus on performance, wellbeing, and professional development.
- Experience in operational service delivery and strategic planning, with the ability to balance day-to-day management with long-term service development.
- Strong background in quality assurance, governance, and compliance, including safeguarding, risk management, and regulatory standards.
- Demonstrable experience in stakeholder engagement and partnership working, including regular reporting to senior leaders, commissioners, and external forums.
Desirable
- Postgraduate qualification in a relevant field such as health and social care leadership, public health, or service management.
- Professional registration with a relevant regulatory body (e.g. NMC, HCPC, Social Work England), particularly if coming from a clinical or social care background.
- Experience leading service transformation or integration projects across multiple sectors (e.g. NHS, local authority, and voluntary/community services).
- Training or certification in project management or service improvement methodologies, such as PRINCE2, Lean, or Six Sigma.
- Experience working in or managing services within community mental health or wellbeing hubs.
- In-depth understanding of the local health and care landscape, particularly within the London Borough of Bexley or similar localities.
- Demonstrated ability to use data and analytics to inform decision-making, performance improvement, and reporting to stakeholders.
- Strong understanding of safeguarding procedures, clinical governance, and health and safety regulations in an integrated care context.
Qualifications
Essential
- Degree-level qualification in a relevant field (e.g. health, social care, psychology, management, or a related discipline).
- Evidence of continued professional development in leadership, service management, or mental health care.
Desirable
- Postgraduate qualification in health or social care management, public health, or a related field.
- Clinical or social care professional registration (e.g. NMC, HCPC, or Social Work England)
Person Specification
Experience
Essential
- Proven experience in leading and managing integrated health and social care services, preferably within mental health settings, across NHS, local authority, and voluntary sector partnerships.
- Track record of managing multidisciplinary teams, including both clinical and non-clinical staff, with a focus on performance, wellbeing, and professional development.
- Experience in operational service delivery and strategic planning, with the ability to balance day-to-day management with long-term service development.
- Strong background in quality assurance, governance, and compliance, including safeguarding, risk management, and regulatory standards.
- Demonstrable experience in stakeholder engagement and partnership working, including regular reporting to senior leaders, commissioners, and external forums.
Desirable
- Postgraduate qualification in a relevant field such as health and social care leadership, public health, or service management.
- Professional registration with a relevant regulatory body (e.g. NMC, HCPC, Social Work England), particularly if coming from a clinical or social care background.
- Experience leading service transformation or integration projects across multiple sectors (e.g. NHS, local authority, and voluntary/community services).
- Training or certification in project management or service improvement methodologies, such as PRINCE2, Lean, or Six Sigma.
- Experience working in or managing services within community mental health or wellbeing hubs.
- In-depth understanding of the local health and care landscape, particularly within the London Borough of Bexley or similar localities.
- Demonstrated ability to use data and analytics to inform decision-making, performance improvement, and reporting to stakeholders.
- Strong understanding of safeguarding procedures, clinical governance, and health and safety regulations in an integrated care context.
Qualifications
Essential
- Degree-level qualification in a relevant field (e.g. health, social care, psychology, management, or a related discipline).
- Evidence of continued professional development in leadership, service management, or mental health care.
Desirable
- Postgraduate qualification in health or social care management, public health, or a related field.
- Clinical or social care professional registration (e.g. NMC, HCPC, or Social Work England)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.