Job summary
The post-holder will work within the Mind in Bexley Talking Therapies service and will need to
develop an understanding of Taking Therapies service objectives and support the service
staff in carrying out their duties.
This will range from data entry in relation to referrals, general typing, taking calls
from clients, arranging appointments, distribution and/or processing of post. The post holder will work closely with other administrative staff in the
department, sharing work where necessary and providing cover for each other when
on leave. The postholder may be expected to work evenings to provide cover for evening
clinics (8.00 am to 8.00pm) and in addition cover other out of hours provision as
appropriate to provide administrative support for the team.
Main duties of the job
Deal with telephone calls, correspondence and direct contacts with clients and
other internal or external agencies in an appropriate and professional manner,
using judgement and discretion where necessary and to refer complex
matters or matters relating to clinical risk to relevant senior members of staff
in a timely manner. Process client referrals received in accordance with service policies and
procedures. Book client initial assessment appointments.
Understand health and safety regulation and assist in maintaining a safe
environment for clients and visitors to the department in accordance with fire,
health and safety procedures.
Should be aware that Talking Therapies produces confidential information relating to
clients. All employees have a responsibility for ensuring the security of
information and to comply with the Data Protection Acts, Access to Health
Records and Computer Misuse Act.
Arrange interpreter services (to include BSL and other) Monitor and respond to all enquiries received via email, post or voicemail
where required. Meet weekly service targets and deadlines as provided by your line manager. Ensure clients are communicated with at the earliest opportunity regarding
any changes to appointments due to staff absence.
About us
We believe no one should have to face a mental
health problem alone. We work to reduce the stigma associated with mental
health, support people in their recovery and champion better services for all.
We believe that with the right support and resources everybody can create a
life that feels meaningful irrespective of the presence of symptoms. Mind in
Bexley is a local Mind mental health charity offering an extensive range of
support, advice, and information to communities in Bexley and East Kent. The
purpose and objects of the charity is 'to promote the preservation and the
safeguarding of mental health and the relief of persons suffering from mental
disorder'. We promote well-being and work to reduce poor mental health and the
stigma associated with it. We support people in their recovery and champion
better services for everyone. We seek to meet these purposes by undertaking a
wide range of therapeutic and non-clinical mental health activities within
Bexley and East Kent, including direct therapeutic support of individuals,
advice, advocacy, recovery and employment services, and campaigning to reduce
the stigma of mental health and to raise awareness of mental health issues. Mind in Bexley are
contracted by the Bexley Clinical Commissioning Group to provide the NHS funded
IAPT Service for Bexley.
Job description
Job responsibilities
The post holder will: Work within the Mind in Bexley Service which is commissioned by Bexley
Clinical Commissioning Group and delivered by Mind in Bexley Ltd. Work with adults from varying cultural backgrounds, be committed to equality
of access and demonstrate an understanding of diversity.Main Responsibilities:
The overall service provides a clinical, employment and social support package for
clients experiencing mental health difficulties and for whom interventions of up to and
including step 3 are appropriate. This is an outline of the postholders duties and
responsibilities. It is not intended as an exhaustive list and may change from time to
time in order to meet the changing needs of the service. The post holder will: Deal with telephone calls, correspondence and direct contacts with clients and
other internal or external agencies in an appropriate and professional manner,
using judgement and discretion where necessary and to refer complex
matters or matters relating to clinical risk to relevant senior members of staff
in a timely manner.
Process client referrals received in accordance with service policies and
procedures.
Book client initial assessment appointments.
Arrange meetings and training events for the team as and when required.
Act as secretary at meetings if required, taking and distributing minutes as
appropriate.
Understand health and safety regulation and assist in maintaining a safe
environment for clients and visitors to the department in accordance with fire,
health and safety procedures.
Should be aware that IAPT produces confidential information relating to
clients. All employees have a responsibility for ensuring the security of
information and to comply with the Data Protection Acts, Access to Health
Records and Computer Misuse Act.
Job description
Job responsibilities
The post holder will: Work within the Mind in Bexley Service which is commissioned by Bexley
Clinical Commissioning Group and delivered by Mind in Bexley Ltd. Work with adults from varying cultural backgrounds, be committed to equality
of access and demonstrate an understanding of diversity.Main Responsibilities:
The overall service provides a clinical, employment and social support package for
clients experiencing mental health difficulties and for whom interventions of up to and
including step 3 are appropriate. This is an outline of the postholders duties and
responsibilities. It is not intended as an exhaustive list and may change from time to
time in order to meet the changing needs of the service. The post holder will: Deal with telephone calls, correspondence and direct contacts with clients and
other internal or external agencies in an appropriate and professional manner,
using judgement and discretion where necessary and to refer complex
matters or matters relating to clinical risk to relevant senior members of staff
in a timely manner.
Process client referrals received in accordance with service policies and
procedures.
Book client initial assessment appointments.
Arrange meetings and training events for the team as and when required.
Act as secretary at meetings if required, taking and distributing minutes as
appropriate.
Understand health and safety regulation and assist in maintaining a safe
environment for clients and visitors to the department in accordance with fire,
health and safety procedures.
Should be aware that IAPT produces confidential information relating to
clients. All employees have a responsibility for ensuring the security of
information and to comply with the Data Protection Acts, Access to Health
Records and Computer Misuse Act.
Person Specification
Qualifications
Essential
- Good basic education to GCSE
- standard or equivalent (GCSE
- grade C or equivalent in Maths and
- English)
Desirable
- Evidence of working with Adults who have experienced a mental health
- problem
Experience
Essential
- Experience of working with people who have experienced a mental
- health problem, specifically anxiety and depression.
- Experience of managing own time and undertaking administration.
- Experience of producing high standards in verbal and written
- communication.
Desirable
- Experience of working in Primary Care Services
Person Specification
Qualifications
Essential
- Good basic education to GCSE
- standard or equivalent (GCSE
- grade C or equivalent in Maths and
- English)
Desirable
- Evidence of working with Adults who have experienced a mental health
- problem
Experience
Essential
- Experience of working with people who have experienced a mental
- health problem, specifically anxiety and depression.
- Experience of managing own time and undertaking administration.
- Experience of producing high standards in verbal and written
- communication.
Desirable
- Experience of working in Primary Care Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.