Job responsibilities
Job title: Network Manager
Line manager: Clinical Director
Accountable to: Clinical Directors & Board
of Directors
Key Relationships: CDs, Directors, DTL, PMs,
ICB, Community partners
Job Summary
The Network Manager is a lead
role supporting the Clinical Director to ensure the smooth running of the PCN.
They will deliver on a wide range of business, data submission and improvement
initiatives across the primary care network providing strategic transformation
support and leadership.
The Network Manager will be
instrumental in progressing the PCN. This role will work with member practices
to break down challenges to implement PCN DES objectives across our population.
The Network Manager will
develop strong relationships and engage with a wide range of stakeholders
across the locality to ensure collaborative approaches to service development
and delivery. In doing so they will improve integration with the broader community
services as our network matures.
The key duties and areas of
responsibility detailed here may vary depending on the needs and priorities of
the PCN. This is not an exhaustive list of duties and expect to develop the
role as necessary.
Main Duties &
Responsibilities
The following are the core
responsibilities of the PCN Manager:
To manage the development
of Orpington PCN as a vehicle for the delivery of the Primary Care Networks
objectives.
Be the first point of
contact for Practice Managers across the 10 member practices regarding delivery
of PCN DES, projects/schemes.
Be responsible for
facilitating/coordinating/managing the delivery of PCN DES and projects.
Manage NHSE and other
contractual requirements on behalf of Orpington PCN.
To develop and establish
strong collaborative relationships with partners and stakeholders including
other PCNs in the borough and represent Orpington PCN at necessary events and
meetings.
To support the strategic
and policy development of Orpington PCN.
To develop a business plan
for the successful delivery of the PCN DES obligations, and wider PCN (s)
objectives. Monitor going forward to ensure practices are delivering the DES
and manage other contractual requirements of the network.
Provide support to the
Clinical Director to produce appropriate documentation for the PCN including
agendas and minutes of meetings, proposals and papers as required.
To support the Orpington
PCN Leadership team in business case development such as bid-writing/submission
as new opportunities emerge.
Develop innovative schemes,
using best practices, to meet PCN objectives, exercise initiative and
problem-solving within the remit of the project. Oversee the rollout and
delivery of new services and support the network in delivering high-quality,
patient-centred services.
Be responsible for
escalating issues at the board level following the PCN hierarchy structure for
HR, Finance, Governance and Operational.
Make day-to-day judgements
at a management level to ensure business and service continuity, while ensuring
the environment for recruited staff is optimised.
Deal with enquiries and
complaints in an effective and efficient manner in line with agreed policies
and procedures.
Recruitment and HR
Responsibilities
Lead Orpington PCN
workforce recruitment and coordinate any staff employed by the PCN.
Support with HR functions
and maintain robust HR policies with recruitment, retention and development.
Plan, create and maintain
ARRS rota for various roles in the PCN. Liaise with practice managers in
maintaining HR documentation for CQC purposes.
Support recruitment,
induction and training of new Orpington PCN staff.
Co-ordinate training and
development of PCN clinical/administrative staff.
Participation in an annual
individual performance review, including taking responsibility for maintaining
a record of their own personal and/or professional development.
Taking responsibility for
own development, learning and performance and demonstrating skill and
activities to others who are undertaking similar work.
Financial
Responsibilities
To be responsible for the
oversight of the financial systems/employed staff /payments to the PCN and
practices.
Oversight of the Companys
NHS pension scheme, Administration of PAYE and payroll.
To monitor and check the
accuracy of any submissions for Enhanced Access and services, Contractual
requirements on behalf of the PCN and ensure that all claims are submitted on a
monthly and quarterly basis by individual practices.
Information
Management Responsibilities
Develop an appropriate
governance framework for the smooth operation of the PCN and the delivery of
its plan. This will encompass the establishment of a legal framework between
practices, agreed ways of working such as schedule of meetings, regular
reporting on progress against the plan, and effective communications and
engagement within and external to the network.
Work with practices within
the network to identify areas of common concern or potential for collaborative
working to improve the resilience of general practices, sustain local services
and support the recruitment and retention of key members of the primary care
workforce.
Monitor the achievements of
contractual targets and take responsibility for implementing remedial actions
to address shortfalls, reporting proactively any issues to the board.
To oversee the provision of
data analysis using EMIS and dashboards and monitoring as required including
collating data from member practices to assess and develop the effectiveness of
the PCN.
Effective use of business
intelligence systems and data sets to support the development of the PCN.
Ensure that policies and
procedures pertaining to Information Management are reviewed and kept up to
date.
Set up a process to ensure
compliance with the GDPR and FOI along with other relevant legislation and
professional information management standards such as GMC/BMA and LMC guidance
To ensure the integrity of
the system working with the ICS and wider stakeholders.
Other
Responsibilities
Ensure the PCN has a
Business Continuity/contingency policy that is updated and in which everyone is
kept fully aware.
Work with the PCN Directors
for strategic and operational planning processes to support the collective PCN
objectives.
Ensure that the board and
Clinical directors adhere to the governance structure as set out in the network
agreement.
Equality and
Diversity
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy,
dignity, needs and beliefs of colleagues and patients.
Behaving in a manner that
is welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Person specification
Qualifications
Essential
Business Management formal
qualification or equivalent experience
Educated to degree level or
equivalent experience
GCSE Mathematics and
English (C or above)
Desirable
Administration-related
formal training or qualification
Experience
Essential
Experience in effective
influencing and negotiating skills
Desirable
Experience in working with
and developing relationships with local and national stakeholders
Proven business competency
Experience in developing
primary care provision at scale, for e.g. working with a federation or
collaboration of general practices
Skills
Essential
Excellent communication
skills (written and oral)
Strong IT skills
Clear, polite manner
Competent in the use of
Office and Outlook
Effective time management
(planning and organising)
Ability to work as a team
member and autonomously.
Good interpersonal skills
Problem solving and
analytical skills
Ability to follow policy
and procedure.
Desirable
Knowledge of primary care
including clinical systems
Knowledge of primary care
networks and collaborative ways of working including an awareness of other
health and social care stakeholders and other primary care providers
Personal qualities
Essential
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity
and loyalty
Sensitive and empathetic in
distressing situations
Ability to work under
pressure
Other requirements
Essential
Flexibility to work outside
of core office hours
Disclosure Barring Service (DBS) check